Connection
      Back to home
      1. ShippyPro Help Center
      2. Marketplaces
      3. Connection

      How to connect eBay to ShippyPro

      Learn how to connect eBay in just a couple of minutes!

      Connect eBay to ShippyPro and start taking advantage of one of the most famous and used marketplaces in the world.

       

      Remember that you can only have the same eBay account on one ShippyPro profile.

      This means that if you have already connected your eBay account to one ShippyPro profile, you will not be able to connect it to another at the same time.

      Unfortunately, there is no API available to retrieve the buyer's phone number for PickUpInStore orders at the moment.

       

      Summary:

      1. Connection steps

      2. Additional options

        a. Ebay importer

      3. Errors & Troubleshooting
        ​

      1. Connection steps

      • Click on Marketplaces from your ShippyPro profile and click on the eBay logo.

      • Click on Link my account: eBay to start the connection.

      • You'll be then redirected to the eBay Login Page.

      • Add your login credentials and finalize the connection.

      • By clicking on To Ship, all your unfulfilled orders will be imported and you will be ready to start with ShippyPro.

      2. Additional options

       

      By clicking on Edit from the Marketplaces section you'll have some different options that will help you personalize eBay to use on ShippyPro:

      Updated eBay profile

      Update my eBay profile with shipped order tracking numbers and mark them as shipped. Enabling this option all your orders will be automatically updated with shipment info.

      Import bank transfer orders

      ShippyPro imports all your paid orders, by selecting this option also Bank Transfer Orders and not paid yet orders will be imported together with the others.

      Custom Label

      Insert a custom label to personalize your connection and make it as easy as possible to recognize from others.

      a. How eBay Importer works

       

      For some reason, you may need to force the import of eBay orders.

      Let's see when you might need to and how to do it!

      • I renewed my eBay Token but some orders haven't been imported into ShippyPro

      Once a year, you need to renew eBay Token from Connections > Marketplaces.

      Please note that orders received after the token has expired, won't be automatically imported into ShippyPro, not even after the Token Renewal.

      This will be true also if the token has been renewed before the expiration

      • I accidentally cancelled an eBay order from To Ship page. How can I retrieve it?

      If you have accidentally clicked on X under the column Action for an eBay order, don't worry! 🙌

      You'll still be able to import it again with eBay Importer.

      • I've just connected eBay and my orders have been imported without product images. What can I do?

      If you have just connected eBay to ShippyPro and the first imported orders show no product image, you'll only need to delete all the orders wrongly imported by selecting all orders in bulk and clicking on the red button Delete more orders and import them again with eBay Importer

       

      Here are the steps to follow for all the above cases:

      • Click on Admin > eBay Importer and select the eBay store you'd like to verify

      • Select the day(s) you want to import orders from and click on Load

      • You'll then find the orders that weren't imported into ShippyPro. Click on Import on the right side of the page to import them in To Ship:

       

      If you renewed the token and forced the order importation via Ebay importer, but still getting the error that the Token is expired, verify directly with Ebay if they revoked the Token for some reason.

      3. Errors & Troubleshooting

       

      Go to this link to check common errors and resolutions:

      How to fix eBay errors