FAQ: Frequently Asked Questions
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      1. ShippyPro Help Center
      2. Integrations: Marketplaces
      3. FAQ: Frequently Asked Questions

      How to fix eBay errors

      FAQ: Troubleshooting eBay Errors

      ❓ Why are my eBay orders not being updated on the marketplace all of a sudden?
      If your orders are no longer updating correctly, check if you recently changed your eBay password. Any changes to your account credentials require an update of your token.

      How to fix it:

      1. Go to Marketplace > eBay > Renew Token to update your eBay token.
        👉 For details, see Section 3: General Issues of this guide.

      2. Go to Label Creator > Shipping Labels.

      3. Select the orders you want to update.

      4. Click Actions > Update marketplaces with shipments info.

      ❓ Are you facing issues with eBay order importation?
      Check the following:

      • ✅ Make sure your eBay Token has not expired. If it has, renew it (see Section 3: General Issues).

      • ✅ Use the eBay Importer tool to force-import your orders.

      • ✅ Ensure that eBay Order IDs only contain digits, special characters, or symbols. If not, fix the Order IDs directly in your marketplace.

      👉 Note: eBay does not send cancellations via API. ShippyPro won’t automatically receive cancellation data.

      By default, ShippyPro imports the eBay OrderID. If this is missing, it will import the OrderLineItemID instead.

      ❓ Why have my orders been imported without product images?
      You can solve this with eBay Importer:

      1. Delete the wrongly imported orders:

        • Select the orders in bulk

        • Click the red button Delete more orders

        • Go to Admin > eBay Importer and select your eBay store.

        • Select the day(s) when orders weren’t processed. 

        • Click Load to find the missing orders. 

         

       

      Click Import (on the right side of the page) to re-import them into “To Ship” — this time with product images.

       

      ❓ Why do I see the wrong image for my items?
      This happens when multiple products share the same SKU. If SKUs are repeated but images differ, only the first image will display.

      👉 Rule of thumb:
      1 SKU = 1 Image

      ❓ How can I renew the eBay Token?
      Renewing your eBay Token only takes two minutes.

      1. Once a year, go to Marketplace > eBay.

      2. Click Renew Token.

      3. Add your credentials. You’ll be ready to go again!

      ⚠️ Keep in mind: Orders received after your token has expired will not be imported automatically, even after renewal.

      👉 Use eBay Importer to force-import these missed orders (see procedure above).

      ❓ I cannot connect my eBay account to ShippyPro — why?
      If you encounter this error and you’re using Teams in ShippyPro, it’s likely related to your team rules.

      Fix:

      • Provide the ShippyPro semi-admin account to the team members who need this permission.

      • Try connecting again.

      💬 Still having trouble?
      If you’ve tried all the steps and the issue persists, contact our support team — we’re here to help!