Are you trying to move back your orders to To Ship section without success?
The reason is really simple!
When you elaborate an order from a marketplace and the green tick of confirmed transmission appears in Shipping Labels section the order has been marked on the marketplace as Fulfilled. ✅
For this reason each order took back to To Ship section through the arrow icon on its right will be cancelled and moved to Cancelled Orders.
What you can do is to edit order's information and then confirm, a new label will then be generated with the updated information. 🗳
Are you trying to change the Carrier employed for the shipment? Take a look here!
Tags: transportista, courier, deleted