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How to fix labels in error 🔍
How to fix labels in error 🔍

Here's how to correct orders in error in just few steps

Updated over a week ago

If you have any label in error, don't worry! 🙌 Correcting them requires just a few steps.

Let's see together the most common causes!

Generic errors 🔎

Generally, most of the errors received can be resolved in the following ways:

  • Check on Google Maps that the address entered is correct.

  • Check that the full address has been added in Address 1 field and not Address 2 field. GLS Carrier, for example, does not print address 2 on the labels unless you specify it in the connection banner on Carrier > Connection page.

If all fields are set correctly and you still receive an error, try to ship the order in question with another carrier. 

📌 Error Generating Labels

If you get this error while generating your labels, generally there are two main reasons:

  • Carrier's Server is down: In this case, wait for it to come back online by trying again some hours later.

  • Credentials included are incorrect: If you get this error during your first attempt of generating labels with that specific carrier, verify that the credentials added during the connection are correct.

How to correct errors

As soon as the label created is in error, you will find it in Shipping Labels > n° Orders need correction.

Click on the Fix Order button to correctly rework the label. A new window will open with the modification suggestion.

After correcting the error, click on Save changes and re-elaborate the order. The label will be re-elaborated in a few minutes. 

How to Fix orders in error in Bulk 📦 

It's also possible to fix more orders simultaneously,  you can proceed from Shipping Labels > Actions > Fix orders in error in bulk > Apply Conditions.

You can select orders up to seven days, and therefore decide to act on one day or select the date range you are interested in.

So that all the orders in error contained in the selected date range will be processed again with the same carrier employed the first time.

Don’t forget to take a look at our Help Center section dedicated to the most common Errors, take a look here!

Done! 🎉

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