If you have any label in error, don't worry!
Correcting them requires just a few steps.
Let's see together the most common causes! 🎉
📌 To check: Name and company fields must be shorter than 35 characters.
The Name and Company fields must not exceed 35 characters for labels created with UPS.
📌 Postal Code length must be 5 numbers.
The Postal Code must necessarily be 5 digits and must not contain special characters, such as - or /.
📌 Province must be in the form of an abbreviation.
In the Recipient State field, you are asked to enter the province in the form of an abbreviation. The province in full form will generate a label in error.
🔍 Generic errors
Generally, most of the errors received can be resolved in the following ways:
🗺 Check on Google Maps that the address entered is correct.
✏️ Check that the full address is in the Address 1 field and not the Address 2 field. GLS, for example, does not print address 2 on the labels unless you specify it in the connection banner.
If all fields are set correctly and you still receive an error, try to ship the order in question with another carrier.
How to correct the errors
As soon as the label created is in error, you will find it in Shipping Labels > n Orders need correction
Click on the Fix Order button to correctly rework the label. A new window will open with the modification suggestion:
After correcting the error, click on Save changes and re-elaborate the order. The label will be re-elaborated in a few minutes.
How to Fix orders in error in Bulk 📦
It's also possible to fix more orders simultaneously, you can proceed from Shipping Labels > Actions > Fix orders in error in bulk > Apply Conditions.
You can select orders up to seven days, and therefore decide to act on one day or select the date range you are interested in.
So that all the orders in error contained in the selected date range will be processed again with the same carrier employed the first time.
Also this option is only available for orders with Error.