How Tracking Solver works (Beta)

Summary:

1. What is Tracking Solver?

2. Accessing Tracking Solver

3. Understanding the Dashboard

4. Tracking Status Guide

5. Tips for Success

6. FAQ

1. What is Tracking Solver?

Tracking Solver is a powerful shipment monitoring dashboard that helps you identify and resolve shipping problems before they impact your customers. Instead of waiting for complaints, you can proactively spot delays, exceptions, and stalled shipments in real-time.

Key benefits:

Automatic prioritization – Shipments are categorized by urgency so you know what needs attention first
Centralized view – All shipment details, tracking history, and documentation in one place
Smart filtering – Quickly find specific shipments by carrier, destination, store, tracking status, or date

2. Accessing Tracking Solver

During the Beta period, you can access Tracking Solver:

directly from https://app.shippypro.com/tracking-solver
by clicking on the banner "try now" in the Tracking > Overview page.

3. Understanding the Dashboard

Priority Tabs

Shipments are automatically organized into four tabs:

1. All shipments
Complete list of all active shipments from the last 3 months.

2. At Risk ⚠️
Shipments that need monitoring but may not require immediate action:

Delayed shipments
Failed delivery attempts
Minor exceptions (address issues, operational delays)
Shipments without tracking updates for 72+ hours

3. Action Needed 🔴
Urgent issues requiring immediate intervention:

Packages on hold or "in giacenza"
Damaged or lost parcels
Missing customs documentation
Carrier requesting contact

4. Delivered ✅
Successfully delivered shipments (visible for 3 months).

Using Filters

Click the filter buttons at the top to narrow your view:

Carriers – Filter by specific shipping carriers
Stores – Filter by sales channel (Amazon, Shopify, etc.)
Destination – Filter by destination country
Status – Filter by detailed tracking status (see status guide below and how we map tracking updates)
Date – Select custom date ranges

Search bar: Enter tracking codes, order numbers, customer names, or email addresses to find specific shipments instantly.

Viewing Shipment Details

Click any row in the table to open the detail panel on the right:

Notes: Add internal notes to track actions taken or important information. Notes are private and only visible to your team.
Tracking history: Complete tracking timeline showing all carrier updates with timestamps.
Customer Information: Customer name, email, and phone number (when available).
Carrier Information: Carrier name and service type.
Label & Documentation: Access shipping labels, commercial invoices, and other documents attached to the shipment.
Shipment Details
- Label generation date
- Order value
- Amount paid by customer
- Insurance amount
- Incoterm (DDP, DAP, etc.)
- Additional services requested

4. Tracking Status Guide

Tracking Solver uses 40+ detailed tracking statuses received from carriers for precise categorization. Here are the most important ones:

Normal Progress Statuses

Information Received – Label created, awaiting carrier pickup
In Transit – Package moving through carrier network
Out for Delivery – Package on delivery vehicle
Available for Pickup – Ready at pickup point (PUDO/locker)

At Risk Statuses ⚠️

Delayed – Behind schedule
Failed Attempt – Delivery attempted but unsuccessful (recipient absent, business closed)
External Causes – Weather, strikes, or other disruptions
Address Discrepancies – Incomplete or incorrect address information
Customs Issues – General customs delays
Any shipment without tracking updates for 72+ hours is automatically flagged as "At Risk," even if the last status seemed normal.

Action Needed Statuses 🔴

On Hold / Giacenza – Parcel waiting for instructions or payment
Damaged – Package damaged during transit
Lost – Package cannot be located
Missing Documents – Required documentation not provided
Carrier Asks to be Contacted – Carrier needs additional information

5. Tips for Success

✅ Check Tracking Solver daily – Early detection prevents customer complaints

✅ Use filters strategically – Focus on high-priority carriers or destinations during peak times

✅ Add notes consistently – Build a history of actions taken

✅ Use alongside your existing tools – Tracking Solver complements your current processes

6. Frequently Asked Questions

Q: Why can't I see Tracking Solver in the main menu?
A: During Beta, Tracking Solver is only accessible via direct URL or through the banner in the Track&Trace Overview page. We'll add it to the main navigation very soon.

Q: Can I export data from Tracking Solver?
A: Export functionality isn't available now. You can use the dashboard for real-time monitoring.

Q: How far back does Tracking Solver show shipments?
A: Shipments from the last 3 months are visible, including delivered packages.

Q: Why is a shipment marked "At Risk" when the carrier hasn't reported problems?
A: Tracking Solver proactively detects potential issues before carriers report them. For example, any shipment without tracking updates for 72+ hours is automatically flagged, even if the last status seemed normal.

Q: Will the old tracking section be removed?
A: Not yet. Both versions will run in parallel during the transition. You can use whichever works best for your workflow, even if we suggest using the new Tracking Solver dashboard that can help you spot issues quickly.

Q: Why don't I see a shipment I just created?
A: Shipments appear in Tracking Solver only after the carrier provides the first tracking scan. Pre-shipping labels won't show until the carrier picks up the package.