How to connect SwissPost International to ShippyPro

Let's see how you can connect SwissPost International to ShippyPro to ship worldwide with Swiss Post. 🔍

Summary:

1. Before you start
2. Connection steps
3. Additional options
4. Troubleshooting & Errors

1. Before you start

To start using SwissPost International, follow the steps below.

1. Contact Your Sales Advisor

• Reach out to your sales advisor to discuss which products you can use with each franking license.

• Your advisor will guide you through the available options and ensure your account setup matches your business needs.

2. Credentials for SwissPost International

For SwissPost International, your sales advisor will provide:

• Client ID and Client Secret

• Franking License

3. Request API Activation

Once you’ve received your credentials:

• Request API activation from your SwissPost representative.

• Ensure that all products you’re interested in are included in your contract before proceeding.

2. Connection steps

To connect SwissPost International you need to have a different contract and you will have to create a second connection so that you can take advantage of the global coverage that is offered by the service.

• Click on Carriers and select the SwissPost International logo

• Insert your Client ID and Client Secret (both with format: 32 alphanumerical digits)

• Insert your Franking License number

• Remember that ShippyPro will use REST technology for SwissPost International

• Indicate if you wish to Ship as Pallets, this will allow you to ship bigger volumes and not only parcels and letters.

• Select the Service you are contracted for and get ready to ship:

  • PostPac International Priority

  • PostPac International Economy

3. Additional options

• Return labels are not available for SwissPost International: they need the PostPac Priority GAS and PostPac Economy GAS services of a SwissPost connection.

• To use the "Test Mode" feature, ask your sales advisor for test credentials and use them to create a new connection. Once the connection has been established you'll be able to test the platform and the shipments without data ever getting to the carrier.

• If you want, you can also enter a Custom Label to recognize the connection among all the others.

4. Troubleshooting & Errors

Failed to create shipment

If this error appears, please check the following:

• Contact your Swiss Post representative and ask if there are any issues with their servers.
• Check that the credentials entered in Shippypro on the Carrier page are correct and, if necessary, ask Swiss Post for confirmation.
• Try creating a manual shipment in To Ship and see if the same error occurs again.

What you can do with Swiss Post International in ShippyPro

Here's what the Swiss Post International integration supports in ShippyPro.

• Features: Multi-parcel shipments, Non-delivery instructions, Tracking
• Label formats: PDF
• Service types: PostPac International Economy - Deprecated, PostPac International Priority, International Documents, International Parcel, International Small Goods
• Ships from: All countries
• Delivers to: All countries except Switzerland