How to connect SwissPost to ShippyPro

Let's see how you can connect SwissPost to ShippyPro to ship parcels and letters with Swiss Post. 🔍

Summary:

1. Before you start
2. Connection steps
3. Additional options
4. Troubleshooting & Errors

1. Before you start

To start using SwissPost, follow the steps below.

1. Contact Your Sales Advisor

• Reach out to your sales advisor to discuss which products you can use with each franking license.

• Your advisor will guide you through the available options and ensure your account setup matches your business needs.

2. Credentials for SwissPost

Your sales advisor will provide the following credentials for SwissPost:

• Username (format: TUW00NNNN)

• Password

• Client ID and Client Secret (mandatory to receive tracking updates)

• Franking License

3. Request API Activation

Once you’ve received your credentials:

• Request API activation from your SwissPost representative.

• Ensure that all products you’re interested in are included in your contract before proceeding.

2. Connection steps

• Click on Carriers and click on the SwissPost Logo.

• Insert your credentials

   

  ShippyPro will use Swiss Post Webservice (SOAP) barcode.

• Once you proceed to activate API for your SwissPost you'll be able to ship both parcels and letters with one single activation.

• You can now select the Service which you can find in your contract:

  • PostPac Priority
    PostPac Economy
    Postpac International Priority
    Postpac International Economy
    PostPac Priority GAS > Return service
    PostPac Economy GAS > Return service
    Registered Domestic
    Registered International Priority
    A Mail
    A Mail Plus
    VinoLog
    SmallPac Economy
    SmallPac Priority
    

     

• Sender Address: once added your address from My Addresses section you can select it through this drop-down menu.

• Label Type gives you the possibility to choose the correct label format for your printer, you can either choose between PDF and ZPL.

• If you want, you can also enter a Custom Label to recognise the connection among all the others.

3. Additional options

• If you want to set up your return shipments and create return labels you will have to include the PostPac Priority GAS and the PostPac Economy GAS services. For each service, you will have to create a new connection.

• To exploit the "Test Mode" feature for SwissPost, ask your sales advisor for test credentials and use them to create a new connection. Once the connection has been established you'll be able to test the platform and the shipments without data ever getting to the carrier.

• If you want, you can also enter a Custom Label to recognize the connection among all the others.

4. Troubleshooting & Errors

To be reprocessed: User TUWNNNNNN is not authorized for this service

In this case, please contact your Swiss Post account manager and verify if the franking licence you applied is allowed for the Barcode Web Service (some franking licences are exclusively available for Webstamp - creating barcodes on carrier's Customer Portal).

Is my API connection for SwissPost valid both for parcels and letters?

Once you proceed to activate API for your SwissPost you'll be able to ship both parcels and letters with the one single activation.

Das gewählte Produkt "XX" ist nicht korrekt.

This can mean that the product/service requested is not active on SwissPost's end, you should double-check with your SwissPost point of contact first.

Das gewählte Produkt "28" ist nicht korrekt.

The product code "28" is for a National Return parcel, only from Austria to Austria. 

Please contact your Account Manager from Austrian Post and ask which Products you can use with which Country and on which Customer-ID.

Failed to create shipment

If this error appears, please check the following:

• Contact your Swiss Post representative and ask if there are any issues with their servers.
• Check that the credentials entered in Shippypro on the Carrier page are correct and, if necessary, ask Swiss Post for confirmation.
• Try creating a manual shipment in To Ship and see if the same error occurs again.

What you can do with Swiss Post in ShippyPro

Here's what the Swiss Post integration supports in ShippyPro.

• Features: Tracking