How to connect Fulfillment by Amazon v2 (FBA v2) to ShippyPro

Let's see how you can connect Fulfillment by Amazon v2 (FBA v2) to ShippyPro in just a few steps.

With FBA v2, ShippyPro connects to Amazon Multi-Channel Fulfillment (MCF). Your stock is stored in Amazon fulfillment centers: when you ship an order with FBA v2, ShippyPro sends a fulfillment request to Amazon, and Amazon picks, packs and ships the parcel from its own warehouse.

You can use FBA v2 for orders from any sales channel, not only Amazon. The only requirement is that the order SKUs exist in your FBA inventory.

⚠️ The old Fulfillment by Amazon (v1) connector is no longer available. If you still use it, disconnect it from the Carriers page and connect Fulfillment by Amazon v2 with your Amazon credentials.

Summary:

1. Before you start
2. Connection steps
3. How shipping with FBA v2 works
4. Supported services
5. Additional options
6. Troubleshooting & Errors
7. FAQ

1. Before you start

Before connecting FBA v2 to ShippyPro, make sure you have:

• An active Amazon Seller Central account enrolled in Fulfillment by Amazon.
• Available inventory in the Amazon fulfillment centers of the region you ship from. Without FBA stock, no rates will be shown.
• Matching SKUs: the SKU of each product in ShippyPro must match the Merchant SKU in your FBA inventory. If the SKU is missing, ShippyPro uses the EAN, and if that is missing too, the MPN.
• A Seller Central user with permission to authorize third-party applications. If you don't have it, ask the administrator of your Amazon account.

💡 You don't need to retrieve your Seller ID or an authorization token manually: the connection is made directly through the Amazon login.

2. Connection steps

Now that everything is ready, you can connect FBA v2 to ShippyPro.

1. Go to Carriers and click on the Fulfillment by Amazon v2 logo (type "Fulfillment by Amazon v2" in the search bar to find it right away).
2. Fill in the connection fields:

Field	Description
Seller Central Region	Required. Choose North America, Europe or Far East. It must be the region of your Seller Central account.
Seller Central Country	Required. The country of your Seller Central account. North America: Canada, US, Mexico, Brazil. Europe: Italy/UK/Spain/France/Germany (one single option), Netherlands, Sweden, Poland, Egypt, Turkey, Saudi Arabia, U.A.E., India, Belgium. Far East: Singapore, Australia, Japan.
Test mode	Optional. Uses the Amazon test environment (see Additional options).
Custom label	Optional. A name to recognize this connection among the others.

1. Click the connection button: you will be redirected to Seller Central.
2. Log in with your Amazon credentials and authorize the ShippyPro application.
3. Amazon will automatically bring you back to ShippyPro, and the connection will be active.

⚠️ Once connected, Seller Central Region and Seller Central Country can no longer be edited. To change them, delete the connection and create a new one.

3. How shipping with FBA v2 works

FBA v2 does not generate labels: Amazon prints the label and ships the parcel from its own warehouse.

1. Open the order you want to ship and request the rates. ShippyPro shows one rate for each shipping speed Amazon can offer for that order and destination.
2. Select the rate and create the shipment. ShippyPro sends Amazon the fulfillment request with the recipient address and the order lines.
3. Amazon prepares and ships the order. In ShippyPro the shipment is created without a label and without a tracking code.

Good to know:

• Rates: they are the sum of Amazon's fulfillment fees (e.g. per unit, per order, transportation), VAT excluded, because Amazon returns no tax data. Delivery days are estimated by Amazon.
• Order lines: each order can contain up to 30 lines.
• Destinations: domestic and international shipments. Amazon decides which destinations and speeds are available, based on stock and fulfillment center.
• Reprint: if the order was already sent to Amazon, a reprint does not create a new fulfillment order (Amazon would reject a duplicate order ID).
• Shipment status and cancellation: both are managed from Seller Central.

4. Supported services

Services match Amazon's shipping speeds. You don't choose them in the connection: they appear as rates on the order, only if the marketplace and your account support them.

Service	Description
Standard	Amazon's standard speed.
Expedited	Faster delivery than Standard.
Priority	The fastest speed offered by Amazon.
ScheduledDelivery	Scheduled delivery. Available only in some marketplaces.

5. Additional options

🧪 Test mode

Select Test mode to use the Amazon sandbox environment. The sandbox only returns fixed sample data for the US marketplace: you cannot test a real order.

⚠️ Do not use Test mode to ship real orders. Disable it before going live.

🏷️ Custom label

Enter a Custom label to easily recognize the connection, for example if you manage several Amazon accounts or regions.

6. Troubleshooting & Errors

FBA v2 errors show the message returned by Amazon. Here are the most common cases.

Error	Cause	Solution
Unfulfillable speed with reason InventoryUnavailable	The SKU is not in the FBA inventory of the region, or stock is insufficient.	Check on Seller Central that the SKU matches the Merchant SKU and that there is enough stock.
Unfulfillable speed with reason InvalidDestinationAddress	The recipient address is not valid for Amazon.	Correct the address and request the rates again.
Speed with reason ...NotAvailable (e.g. ExpeditedNotAvailable)	Amazon does not offer that speed for the route.	Choose another available speed.
Can't find the items of order <ID>	The order has no product lines in ShippyPro.	Add the products to the order and try again.
invalid_grant or token error	The Amazon authorization is no longer valid (Amazon requires yearly renewal).	Connect FBA v2 again through the Amazon login.
Duplicate order after a timeout	The request timed out, but Amazon had already received the order.	Before retrying, check on Seller Central whether the fulfillment order already exists.
Internal Server Error	Temporary communication issue with Amazon.	Try again in a few minutes. If it persists, contact ShippyPro support.

💡 The error Terms and conditions not accepted for carrier XYZ refers to Amazon Merchant Fulfillment (AMF), not to FBA v2.

7. FAQ

Can I ship orders that don't come from Amazon with FBA v2?

Yes. FBA v2 accepts orders from any sales channel. The SKU of each order line must match the Merchant SKU in your FBA inventory.

Why don't I see a label or a tracking code?

Amazon prints the label and ships the parcel from its own warehouse, and returns no tracking to ShippyPro. You can follow the shipment status on Seller Central.

Why don't I see any rates?

Usually the SKU is not in your FBA inventory or it is out of stock. Also check that the region and country of the connection match your Seller Central account.

Do rates include VAT?

No. ShippyPro shows the sum of Amazon's fulfillment fees with 0% VAT, because Amazon returns no tax data.

How do I cancel an FBA v2 shipment?

Cancellation is not available from ShippyPro. Cancel the fulfillment order directly on Seller Central.

Can I ship an order in multiple parcels?

You can't set up multi-parcel shipments: Amazon decides how many packages to ship the order in.

What is the difference between FBA v2 and Amazon Merchant Fulfillment (AMF)?

With FBA v2, Amazon fulfills the order from its own warehouse. With AMF, you ship from your own warehouse and buy the label through Amazon Buy Shipping.

Do I need to reconnect FBA v2 periodically?

Amazon requires applications to be re-authorized once a year. If you get a token error, connect FBA v2 again through the Amazon login.

For inventory or fulfillment issues, contact Amazon Seller Support from Seller Central.

What you can do with FBA v2 on ShippyPro

• Features: Live rates, Domestic and international shipments
• Not supported: Labels, Tracking, Shipment cancellation, Multi-parcel, Cash on delivery, Insurance, Pickup, Return labels
• Label formats: None (the label is printed by Amazon)
• Service types: Standard, Expedited, Priority, ScheduledDelivery
• Countries: All countries Amazon serves from your FBA inventory

💡 Missing something? If you need a service or feature you can't find here, or want more information, contact us: we're here to help and can evaluate adding what you need.