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How to connect ODOO to ShippyPro

Need some help with ODOO connection? Here how to proceed.

To connect Odoo to ShippyPro, retrieve your Host, Database Name, Database Username, Database Password, and Section ID from Odoo, then enter them in your ShippyPro account under Marketplaces. This guide covers the required credentials, connection steps, tracking update configuration, and common troubleshooting issues.

 

ShippyPro supports Odoo starting from version 8.

 

Summary:

  1. Before you start

  2. Connection steps

  3. Troubleshooting & Errors

1. Before you start

Before connecting, gather the following credentials from your Odoo instance, then paste them into ShippyPro account > Marketplaces by clicking the Odoo logo:

  • Host — the IP address or store URL, including https://
  • Database Name
  • Database Username
  • Database Password
  • Section ID — the order status used to filter which orders are imported

 

2. Connection steps

Follow these steps to complete the connection:

  1. Log in to your ShippyPro account and go to Marketplaces.
  2. Click the Odoo logo to open the connection modal.
  3. Enter your Host, Database Name, Database Username, Database Password, and Section ID.
  4. Save the configuration. ShippyPro will import all orders matching the status indicated by your Section ID. Note that only orders placed within the last 7 days will be imported.


In case you would also like to configure the tracking updates on your ODOO store, please note that you need to acquire an annual Plan subscription to ShippyPro as this modification will require the support of our IT team.
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Once you purchase the Annual plan, you can contact our Support Team from your Support Panel and communicate to us the Odoo's fields where to add the following information:

CarrierName

Tracking Number and

TrackingUrl (from sale.order, not stock.picking!)

 

If you don’t have those 3 data, you can create them on ODOO.

 

Don't you know where to find your Section ID (order status)?

You can find the Section ID you'd like to use inside sale.order.section.

In case of issues you can also get in touch with ODOO Customer Care.

3. Troubleshooting & Errors​

Which Section ID value should I enter for my Odoo version?

Odoo versions 8, 9, and 10 must enter their Section_ID in the Section ID field. Odoo versions 11 and later must enter their Team_ID instead.

Why are my order dimensions not uploading to ShippyPro?

If an order's dimensions are 0x0x0 or any dimension value is missing, ShippyPro will not upload that order's dimensions. Ensure all three dimension values are set on the product in Odoo.

Why are my orders not importing correctly?

Verify that your credentials are entered correctly in the connection module. If two-factor authentication (2FA) is enabled on your Odoo account, disable it — missing orders should then import within approximately 10 minutes.

Why are some orders missing after connecting?

ShippyPro does not import orders older than 7 days.

Is the Shipping Service imported from Odoo?

The Shipping Service is not currently imported from Odoo. You will need to assign it manually within ShippyPro after import. Contact the ShippyPro support team to confirm whether this has changed.