How to connect Deutsche Post to ShippyPro

Discover here how to connect Deutsche Post in just few steps

Let's see how you can connect Deutsche Post to ShippyPro in just few steps. 🔍



  1. Before you start

  2. Supported services

  3. Connection steps

  4. Additional options

  5. Specific requirements

  6. Troubleshooting & Errors


1. Before you start

To connect Deutsche Post to ShippyPro you'd need to take into account two categories:

  • "Combinable" services (WarenPost services)

  • Defined services (all the others)


⚠️ All WarenPost International services should now be connected as DHL Paket. Read more here.


2. Supported services

The components to consider for WarenPost services definition are:

  • Parcel dimensions (XS, S, M, L);

📌 Note: is crucial to select the correct dimensions of each parcel while creating the shipment in order to avoid that the service offered doesn't match the actual dimensions of the parcel shipped.

  • Parcel destination (UE or not);

  • Type of service selected inside the connection menu between Warenpost Tracked (0), Warenpost Untracked (1) e Warenpost Signature (2);

  • Whether if Kilotariff option is enabled and parcels dimensions match item's dimensions so to overwrite other services.

eg. XS00 dimensions XS, not EU, Warenpost Tracked (0)


Our system will then provide to assign the corresponding product, while the service level will always be STANDARD.


On the other hand, for all the other services the matching is deployed as following:


Product Name - Product Code - Service Level



Letter Plus - GMR - PRIORITY

Business Mail Standard - GMM - Standard

Business Mail Priority - GMM - Priority

Business Mail Registered - GMR - Registered


Global Mail is available on ShippyPro. It can be found under Deutsche Post Packet Services:


Packet - GMP - Standard

Packet Priority - GMP - Priority

Packet Tracked - GPT - Priority

Packet Plus - GPP - Priority


3. Connection steps

To proceed with the connection you need to ask your Deutsche Post representative to activate API transmissions on your credentials and then verify:


📌If you don't have WarenPost Service, add your Portokasse Account Number + Username/Password + Select your service from WarenPost Tracked, Untracked or Signature from Carriers > Click on Deutsche Post Logo and contact your Deutsche Post Sales Representative to activate API and be ready to go!


Same thing if you manage to use Warenpost International service.



📌If you have WarenPost Service, add your Portokasse Account Number + Username/Password from Carriers > Click on Deutsche Post Logo and you'll be ready to start shipping!


For Warenpost International service you can retrieve Portokasse credentials from!/ -> "Passwort vergessen"


4. Additional options

You'll also see some further options, let's take a look at them!

  • Label Type gives you the possibility you to choose the correct label format for your printer.

  • Test Mode lets you make some test shipments.

⚠️ The "Test Mode" option should be flagged only if you have test credentials, not production credentials!


  • Prefer Kilotarif (Warenpost service) to select only if you use Warenpost services.

If you want, you can also enter a Custom Label to recognize the connection among all the others.


📌Please not that we currently don't support Domestic shipments for this service unless you employ WarenPost V62WP from DHL Parcel.


5. Specific requirements

How do I close my Deutsche Post shipments? 📫

  • Ship your order as always by selecting Deutsche Post within the day and retrieve your shipments' label.

  • Proceed closing your shipments of the day by clicking on Carriers > Deutsche Post end of the day (close ONLY ONE order and all others will be closed accordingly), but do so only at the end of the day when all the daily shipments have been created. This will create a single Airway Bill (AWB) reference as requested by the carrier.

  • ShippyPro will then create the Manifest for your Deutsche Post shipments.

Please contact our Customer support team in order to enable this feature!


6. Troubleshooting & errors

Combination of product [GMP] and service level [STANDARD] is invalid.

This error means that the service selected in your connection module is not compatible with shipment’s characteristics.
GMP can be both standard or priority, ship the order with service Packet Priority.


To check: items[0]: Destination country is invalid for this product.

If this error is displayed, it means that shipments to a specific destination may be suspended for a variety of reasons. Please check with the carrier and see if there are particular blockages.


paperwork.jobReference: size must be between 0 and 17

The order number must be less than 17 characters long, please check under My Profile> Preferences > Order Reference and select ShippyPro Order Number