Errors

Here some of the most common error you can find and how to solve them

29 articles in this collection
Written by Support Team

To Ship

How to fix Excel file importation Errors

Here how to solve the issues that you can face during Excel file importation

Written by Support Team
Updated over a week ago

Why do I get this error: "This Shipper Reference already exists"?

Written by Support Team
Updated over a week ago

Shipping Labels

How to fix SpringXBS errors

Learn how to solve the issues you may face with SpringXBS

Written by Support Team
Updated yesterday

How to fix Colissimo errors

Learn how to solve the issues you may face with Colissimo

Written by Support Team
Updated yesterday

How to fix ChronoPost Portugal errors

Learn how to solve the issues you may face with UPS

Written by Support Team
Updated yesterday

How to fix labels in error 🔍

Here's how to correct orders in error in just few steps

Written by Support Team
Updated over a week ago

How to fix UPS errors

Learn how to solve the issues you may face with UPS

Written by Support Team
Updated over a week ago

How to fix GLS Spain Errors

Discover here how to solve the issues you may face with GLS Spain

Written by Support Team
Updated over a week ago

How to fix GLS France Errors.

Here some tips and tricks to solve GLS France errors

Written by Support Team
Updated this week

I have a label in error: Service Temporarily Unavailable. What does it mean?

Here's what to do when you receive this kind of error

Written by Support Team
Updated over a week ago

Why do I get Error 524?

Written by Support Team
Updated this week

Why do I get "Hard validation error occured. Bitte geben Sie eine Postnummer an." message?

Written by Support Team
Updated this week

Why do I get "Element type “ODDLinkReq” must be declared" Error?

Written by Support Team
Updated over a week ago

Lettresuivie: No ranges available

Written by Support Team
Updated over a week ago

Why do I get Authentication Failed error?

Written by Support Team
Updated over a week ago

MRW: Why do I get Error generating labels?

Written by Support Team
Updated over a week ago

What can I do if I face: "Le support '33' n'est pas disponible delivengo" error?

Written by Support Team
Updated over a week ago

What can I do if I face Invalid authentication Error with UK Mail?

Written by Support Team
Updated over a week ago

What does {error.global} mean?

Written by Support Team
Updated over a week ago

Invoice Manager

Why do I get "Invalid logo image" error message?

Written by Support Team
Updated over a week ago

Track and Trace

Why my Tracking doesn't work?

Here some useful tips if your Tracking seems not to work

Written by Support Team
Updated over a week ago

Marketplaces

What does Error 401 during Prestashop connection means?

Written by Support Team
Updated over a week ago

What can I do if HTTP Status of 500 Error occurs?

Written by Support Team
Updated over a week ago

What can I do if I face HTTP status of: 302 error?

Written by Support Team
Updated over a week ago

Carriers

My Carrier's prices are wrong

Learn what to do when your Carrier Prices are wrong

Written by Support Team
Updated over a week ago

Why I keep facing "FAILURE: Invalid Origin" error?

Written by Support Team
Updated over a week ago

Integrations

I received an email: "Your SMTP Server Connection to ShippyPro is in error". What does it mean?

Here is how to fix your SMTP Server Connection in a few steps

Written by Support Team
Updated over a week ago

API

How to solve API errors

Are you facing some troubles with API? Take a look here!

Written by Support Team
Updated over a week ago

What does this error: "ValidationErrors":"Params.parcels[0].weight: Must have a minimum value of 0.01" means?

Written by Support Team
Updated over a week ago