Errors

Here some of the most common error you can find and how to solve them

50 articles in this collection
Written by Support Team

To Ship

How to fix Excel file importation Errors

Here how to solve the issues that you can face during Excel file importation

Written by Support Team
Updated over a week ago

Why do I get this error: "This Shipper Reference already exists"?

Written by Support Team
Updated over a week ago

What can I do if I face "TNT EXPRESS: Error: you are not authorized to use this service"?

Written by Support Team
Updated over a week ago

Shipping Labels

DPD Local: why do I get "ErrorMessage": "Invalid credentials" for my shipments?

Written by Support Team
Updated over a week ago

Why do I get Service Denied consignment.networkCode for my DPD shipments?

Written by Support Team
Updated over a week ago

Why do I get Error returned from DHL webservice : SV011a : Cannot determine destination service?

Written by Support Team
Updated over a week ago

Why do I get error 9: La agencia de destino no existe o está inactiva for my Tipsa shipments?

Written by Support Team
Updated over a week ago

Why do I see my Shopify items imported twice?

Written by Support Team
Updated over a week ago

Why do I get Error returned from DHL webservice : 152 : Shipment Details segment Contents Conditional Required Error?

Written by Support Team
Updated over a week ago

What can I do if I get Error returned from DHL webservice : 152 : Billing segment Billing Account Number Conditional Required Error?

Written by Support Team
Updated over a week ago

Why do I get Input validation error for my GLS shipments?

Written by Support Team
Updated over a week ago

How to fix labels in error 🔍

Here's how to correct orders in error in just few steps

Written by Support Team
Updated over a week ago

What can I do if my labels are not generated?

Written by Support Team
Updated over a week ago

Why do I get Error Generating Labels?

Written by Support Team
Updated over a week ago

What can I do if I receive QZ Tray Invalid Signature error message?

Written by Support Team
Updated over a week ago

Why do I get Fedex error message Document is Invalid?

Written by Support Team
Updated over a week ago

Why do I get "Return: Number of packages exceeds maximum" Fedex error?

Written by Support Team
Updated over a week ago

Why do I get Invalid Phone Number error message?

Written by Support Team
Updated over a week ago

TNT Express Error: "If the collection date is today, preferred collection end time must be greater than now + 1 hour"

Written by Support Team
Updated over a week ago

How to fix ChronoPost Portugal errors

Learn how to solve the issues you may face with ChronoPost Portugal

Written by Support Team
Updated over a week ago

How to fix Colissimo errors

Learn how to solve the issues you may face with Colissimo

Written by Support Team
Updated over a week ago

How to fix GLS France Errors

Here some tips and tricks to solve GLS France errors

Written by Support Team
Updated over a week ago

How to fix GLS Spain Errors

Discover here how to solve the issues you may face with GLS Spain

Written by Support Team
Updated over a week ago

How to fix SpringXBS errors

Learn how to solve the issues you may face with SpringXBS

Written by Support Team
Updated over a week ago

How to fix UPS errors

Learn how to solve the issues you may face with UPS

Written by Support Team
Updated over a week ago

I have a label in error: Service Temporarily Unavailable. What does it mean?

Here's what to do when you receive this kind of error

Written by Support Team
Updated over a week ago

Why do I get Error 524?

Written by Support Team
Updated over a week ago

Why do I get "Hard validation error occured. Bitte geben Sie eine Postnummer an." message?

Written by Support Team
Updated over a week ago

Why do I get "Element type “ODDLinkReq” must be declared" Error?

Written by Support Team
Updated over a week ago

Lettresuivie: No ranges available

Written by Support Team
Updated over a week ago

Why do I get Authentication Failed error?

Written by Support Team
Updated over a week ago

Unable to find pointer Xref table

Written by Support Team
Updated over a week ago

MRW: Why do I get Error generating labels?

Written by Support Team
Updated over a week ago

What can I do if I face: "Le support '33' n'est pas disponible delivengo" error?

Written by Support Team
Updated over a week ago

What can I do if I face Invalid authentication Error with UK Mail?

Written by Support Team
Updated over a week ago

What does {error.global} mean?

Written by Support Team
Updated over a week ago

What can I do if I get El envío no se ha registrado. Es necesaria una descripción de la mercancía para este tipo de envío with a Correos shipment?

Written by Support Team
Updated over a week ago

Invoice Manager

Why do I get "Invalid logo image" error message?

Written by Support Team
Updated over a week ago

Track and Trace

Why my Tracking doesn't work?

Here some useful tips if your Tracking seems not to work

Written by Support Team
Updated over a week ago

Marketplaces

What can I do if I face HTTP status of: 302 error?

Written by Support Team
Updated over a week ago

What does Error 401 during Prestashop connection means?

Written by Support Team
Updated over a week ago

What can I do if HTTP Status of 500 Error occurs?

Written by Support Team
Updated over a week ago

Carriers

My Carrier's rates are wrong

Learn what to do when your Carrier Prices are wrong

Written by Support Team
Updated over a week ago

Why do I get Fedex error message Inactive customer account?

Written by Support Team
Updated over a week ago

Why I keep facing "FAILURE: Invalid Origin" error?

Written by Support Team
Updated over a week ago

Integrations

Why my Carriers don't appear during Prestashop Live Checkout?

Written by Support Team
Updated over a week ago

I received an email: "Your SMTP Server Connection to ShippyPro is in error". What does it mean?

Here is how to fix your SMTP Server Connection in a few steps

Written by Support Team
Updated over a week ago

API

How to solve API errors

Are you facing some troubles with API? Take a look here!

Written by Support Team
Updated over a week ago

What can I do if I'm facing some issues closing my orders via API?

Written by Support Team
Updated over a week ago

What does this error: "ValidationErrors":"Params.parcels[0].weight: Must have a minimum value of 0.01" means?

Written by Support Team
Updated over a week ago