Errors

Here some of the most common error you can find and how to solve them

53 articles in this collection
Written by Support Team

To Ship

Why can't I see my DHL Express rates?

Written by Support Team
Updated over a week ago

How to fix Excel file importation Errors

Here how to solve the issues that you can face during Excel file importation

Written by Support Team
Updated over a week ago

Why do I get this error: "This Shipper Reference already exists"?

Written by Support Team
Updated over a week ago

What can I do if I face "TNT EXPRESS: Error: you are not authorized to use this service"?

Written by Support Team
Updated over a week ago

Shipping Labels

How to fix Correos errors

Learn how to solve the issues you may face with Correos

Written by Support Team
Updated over a week ago

How to fix DHL Express issues

Learn how to solve the issues you may face with DHL Express

Written by Support Team
Updated over a week ago

DPD Local: why do I get "ErrorMessage": "Invalid credentials" for my shipments?

Written by Support Team
Updated over a week ago

Why do I get Service Denied consignment.networkCode for my DPD shipments?

Written by Support Team
Updated over a week ago

Why do I get Error returned from DHL webservice : SV011a : Cannot determine destination service?

Written by Support Team
Updated over a week ago

Why do I get error 9: La agencia de destino no existe o está inactiva for my Tipsa shipments?

Written by Support Team
Updated over a week ago

Why do I see my Shopify items imported twice?

Written by Support Team
Updated over a week ago

Why do I get Error returned from DHL webservice : 152 : Shipment Details segment Contents Conditional Required Error?

Written by Support Team
Updated over a week ago

What can I do if I get Error returned from DHL webservice : 152 : Billing segment Billing Account Number Conditional Required Error?

Written by Support Team
Updated over a week ago

Why do I get Input validation error for my GLS shipments?

Written by Support Team
Updated over a week ago

How to fix labels in error 🔍

Here's how to correct orders in error in just few steps

Written by Support Team
Updated over a week ago

What can I do if my labels are not generated?

Written by Support Team
Updated over a week ago

Why do I get Error Generating Labels?

Written by Support Team
Updated over a week ago

What can I do if I receive QZ Tray Invalid Signature error message?

Written by Support Team
Updated over a week ago

Why do I get Fedex error message Document is Invalid?

Written by Support Team
Updated over a week ago

Why do I get "Return: Number of packages exceeds maximum" Fedex error?

Written by Support Team
Updated over a week ago

Why do I get Invalid Phone Number error message?

Written by Support Team
Updated over a week ago

TNT Express Error: "If the collection date is today, preferred collection end time must be greater than now + 1 hour"

Written by Support Team
Updated over a week ago

How to fix ChronoPost Portugal errors

Learn how to solve the issues you may face with ChronoPost Portugal

Written by Support Team
Updated over a week ago

How to fix Colissimo errors

Learn how to solve the issues you may face with Colissimo

Written by Support Team
Updated over a week ago

How to fix GLS France Errors

Here some tips and tricks to solve GLS France errors

Written by Support Team
Updated over a week ago

How to fix GLS Spain Errors

Discover here how to solve the issues you may face with GLS Spain

Written by Support Team
Updated over a week ago

How to fix SpringXBS errors

Learn how to solve the issues you may face with SpringXBS

Written by Support Team
Updated over a week ago

How to fix UPS errors

Learn how to solve the issues you may face with UPS

Written by Support Team
Updated over a week ago

I have a label in error: Service Temporarily Unavailable. What does it mean?

Here's what to do when you receive this kind of error

Written by Support Team
Updated over a week ago

Why do I get Error 524?

Written by Support Team
Updated over a week ago

Why do I get "Hard validation error occured. Bitte geben Sie eine Postnummer an." message?

Written by Support Team
Updated over a week ago

Why do I get "Element type “ODDLinkReq” must be declared" Error?

Written by Support Team
Updated over a week ago

Lettresuivie: No ranges available

Written by Support Team
Updated over a week ago

Why do I get Authentication Failed error?

Written by Support Team
Updated over a week ago

Unable to find pointer Xref table

Written by Support Team
Updated over a week ago

MRW: Why do I get Error generating labels?

Written by Support Team
Updated over a week ago

What can I do if I face: "Le support '33' n'est pas disponible delivengo" error?

Written by Support Team
Updated over a week ago

What can I do if I face Invalid authentication Error with UK Mail?

Written by Support Team
Updated over a week ago

What does {error.global} mean?

Written by Support Team
Updated over a week ago

Invoice Manager

Why do I get "Invalid logo image" error message?

Written by Support Team
Updated over a week ago

Track and Trace

Why my Tracking doesn't work?

Here some useful tips if your Tracking seems not to work

Written by Support Team
Updated over a week ago

Marketplaces

What can I do if I face HTTP status of: 302 error?

Written by Support Team
Updated over a week ago

What does Error 401 during Prestashop connection means?

Written by Support Team
Updated over a week ago

What can I do if HTTP Status of 500 Error occurs?

Written by Support Team
Updated over a week ago

Carriers

My Carrier's rates are wrong

Learn what to do when your Carrier Prices are wrong

Written by Support Team
Updated over a week ago

Why do I get Fedex error message Inactive customer account?

Written by Support Team
Updated over a week ago

Why I keep facing "FAILURE: Invalid Origin" error?

Written by Support Team
Updated over a week ago

Integrations

Why my Carriers don't appear during Prestashop Live Checkout?

Written by Support Team
Updated over a week ago

I received an email: "Your SMTP Server Connection to ShippyPro is in error". What does it mean?

Here is how to fix your SMTP Server Connection in a few steps

Written by Support Team
Updated over a week ago

API

What can I do if I'm facing "Params.from_address.country: Must be at most 2 characters long" error?

Written by Support Team
Updated over a week ago

How to solve API errors

Are you facing some troubles with API? Take a look here!

Written by Support Team
Updated over a week ago

What can I do if I'm facing some issues closing my orders via API?

Written by Support Team
Updated over a week ago

What does this error: "ValidationErrors":"Params.parcels[0].weight: Must have a minimum value of 0.01" means?

Written by Support Team
Updated over a week ago