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Errors
Errors
Here some of the most common error you can find and how to solve them
53 articles in this collection
Written by
Support Team
To Ship
What to do in case of mandatory email or telephone number
Written by
Support Team
Updated over a week ago
What to do in case of No rates found DHL error
Written by
Support Team
Updated over a week ago
What can I do in case an Irish postal code is not accepted
Written by
Support Team
Updated over a week ago
How to fix Excel file importation Errors
Here how to solve the issues that you can face during Excel file importation
Written by
Support Team
Updated over a week ago
Why do I get this error: "This Shipper Reference already exists"?
Written by
Support Team
Updated over a week ago
What can I do if I face "TNT EXPRESS: Error: you are not authorized to use this service"?
Written by
Support Team
Updated over a week ago
Shipping Labels
How to fix Correos errors
Learn how to solve the issues you may face with Correos
Written by
Support Team
Updated over a week ago
How to fix MyDHL issues
Learn how to solve the issues you may face with DHL Express
Written by
Support Team
Updated over a week ago
DPD Local: why do I get "ErrorMessage": "Invalid credentials" for my shipments?
Written by
Support Team
Updated over a week ago
Why do I get Service Denied consignment.networkCode for my DPD shipments?
Written by
Support Team
Updated over a week ago
Why do I get Error returned from DHL webservice : SV011a : Cannot determine destination service?
Written by
Support Team
Updated over a week ago
Why do I get error 9: La agencia de destino no existe o está inactiva for my Tipsa shipments?
Written by
Support Team
Updated over a week ago
Why do I see my Shopify items imported twice?
Written by
Support Team
Updated over a week ago
Why do I get Error returned from DHL webservice : 152 : Shipment Details segment Contents Conditional Required Error?
Written by
Support Team
Updated over a week ago
What can I do if I get Error returned from DHL webservice : 152 : Billing segment Billing Account Number Conditional Required Error?
Written by
Support Team
Updated over a week ago
Why do I get Input validation error for my GLS shipments?
Written by
Support Team
Updated over a week ago
How to fix labels in error 🔍
Here's how to correct orders in error in just few steps
Written by
Support Team
Updated over a week ago
What can I do if my labels are not generated?
Written by
Support Team
Updated over a week ago
Why do I get Error Generating Labels?
Written by
Support Team
Updated over a week ago
What can I do if I receive QZ Tray Invalid Signature error message?
Written by
Support Team
Updated over a week ago
Why do I get Invalid Phone Number error message?
Written by
Support Team
Updated over a week ago
TNT Express Error: "If the collection date is today, preferred collection end time must be greater than now + 1 hour"
Written by
Support Team
Updated over a week ago
How to fix ChronoPost Portugal errors
Learn how to solve the issues you may face with ChronoPost Portugal
Written by
Support Team
Updated over a week ago
How to fix Colissimo errors
Learn how to solve the issues you may face with Colissimo
Written by
Support Team
Updated over a week ago
How to fix GLS France Errors
Here some tips and tricks to solve GLS France errors
Written by
Support Team
Updated over a week ago
How to fix GLS Spain Errors
Discover here how to solve the issues you may face with GLS Spain
Written by
Support Team
Updated this week
How to fix SpringXBS errors
Learn how to solve the issues you may face with SpringXBS
Written by
Support Team
Updated over a week ago
How to fix UPS errors
Learn how to solve the issues you may face with UPS
Written by
Support Team
Updated this week
I have a label in error: Service Temporarily Unavailable. What does it mean?
Here's what to do when you receive this kind of error
Written by
Support Team
Updated over a week ago
Why do I get Error 524?
Written by
Support Team
Updated over a week ago
Why do I get "Hard validation error occured. Bitte geben Sie eine Postnummer an." message?
Written by
Support Team
Updated over a week ago
Why do I get "Element type “ODDLinkReq” must be declared" Error?
Written by
Support Team
Updated over a week ago
Lettresuivie: No ranges available
Written by
Support Team
Updated over a week ago
Why do I get Authentication Failed error?
Written by
Support Team
Updated over a week ago
Unable to find pointer Xref table
Written by
Support Team
Updated over a week ago
MRW: Why do I get Error generating labels?
Written by
Support Team
Updated over a week ago
What can I do if I face: "Le support '33' n'est pas disponible delivengo" error?
Written by
Support Team
Updated over a week ago
What can I do if I face Invalid authentication Error with UK Mail?
Written by
Support Team
Updated over a week ago
What does {error.global} mean?
Written by
Support Team
Updated over a week ago
Invoice Manager
Why do I get "Invalid logo image" error message?
Written by
Support Team
Updated over a week ago
Track and Trace
Why my Tracking doesn't work?
Here some useful tips if your Tracking seems not to work
Written by
Support Team
Updated over a week ago
Marketplaces
What can I do if I face HTTP status of: 302 error?
Written by
Support Team
Updated over a week ago
What does Error 401 during Prestashop connection means?
Written by
Support Team
Updated over a week ago
What can I do if HTTP Status of 500 Error occurs?
Written by
Support Team
Updated over a week ago
Carriers
How to fix FedEx errors
Take a look here to solve main FedEx issues with your shipments
Written by
Support Team
Updated over a week ago
My Carrier's rates are wrong
Learn what to do when your Carrier Prices are wrong
Written by
Support Team
Updated over a week ago
Why I keep facing "FAILURE: Invalid Origin" error?
Written by
Support Team
Updated over a week ago
Integrations
Why my Carriers don't appear during Prestashop Live Checkout?
Written by
Support Team
Updated over a week ago
I received an email: "Your SMTP Server Connection to ShippyPro is in error". What does it mean?
Here is how to fix your SMTP Server Connection in a few steps
Written by
Support Team
Updated over a week ago
API
What can I do if I'm facing "Params.from_address.country: Must be at most 2 characters long" error?
Written by
Support Team
Updated over a week ago
How to solve API errors
Are you facing some troubles with API? Take a look here!
Written by
Support Team
Updated over a week ago
What can I do if I'm facing some issues closing my orders via API?
Written by
Support Team
Updated over a week ago
What does this error: "ValidationErrors":"Params.parcels[0].weight: Must have a minimum value of 0.01" means?
Written by
Support Team
Updated over a week ago