All Collections
Errors
Track and Trace
Why my Tracking doesn't work?
Why my Tracking doesn't work?

Here some useful tips if your Tracking seems not to work

Updated over a week ago

If you're experiencing some issues with your Tracking, don't panic! 🙌
​ 
Keep reading to know what may be the reason of the problem. 🔎
​ 
​ 

Carrier Disconnected

Remember, once you delete your Carrier from Carrier > Connection, all the tracking codes won't be valid anymore.

Credentials are wrong / not updated

In case you made some modifications to your carrier credentials, you need to update them also from Carriers > Edit section in order to receive correctly the tracking updates.

​  

Wait for the next day

Some Carriers will generate a valid Tracking Code only after a certain hour, so wait for the next day to verify it.

 
Tracking Activation

It's also possible that your Carrier needs a Tracking activation, contact you Carrier's Sales Person to request it.
​ 
​ 

End of the Day.

Verify to have correctly proceeded with the End of the Day in case you have set it on Manual from Carriers > Connection > Edit.

If your Carrier's icon presents the Green Tick ✅, it means the Carrier received shipment's information.
​   

 
Once checked all of the above your Tracking should then work just fine! ✨

Did this answer your question?