Refurbed is the fastest growing Marketplace for Renewed products in German-speaking countries.
In this article you will learn how to connect Refurbed to ShippyPro and add additional options such as the possibility to automatically update your Marketplace.
Summary:
1. Before you start
As a first step, retrieve your Token directly from your Marketplace account.
In case of doubts please get in touch with the Marketplace support.
Usually, the Token is in the following format (alphanumeric):
xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx
2. Connection steps
All you have to do to connect your Marketplace is to access to Marketplace section from your ShippyPro account, click on Refurbed logo and paste your Token before confirming!
Update my Refurbed profile with shipped orders tracking numbers and mark as shipped
Enable this option to automatically send all the shipment details to the Marketplace and update it with the status Shipped.
Please be aware that Refurbed requires the tracking URL.
When and where will my orders be imported?
After Refurbed is successfully connected, all your pending orders will be imported with all the order details and product images in Label Creator > To Ship , ready to be shipped in a few clicks.
Obviously, the higher the volume of orders to import, the longer it will take to complete the importation. To avoid long waiting times, the orders will be imported in batches of 50 orders maximum. This feature will allow you to progressively see orders appearing in To Ship, even if you have a big volume of orders to import.
Example: if you have 300 Refurbed orders to ship, 50 orders will display on the first import, after 5 minutes we'll import 50 new orders for a total of 100, and so on. The 300 orders will thus be imported within about 30 minutes. There is no need for any further action on your side.
3. Troubleshooting & Errors
Why aren't my orders imported into To Ship?
Delete the current connection and reconnect your store again using a new Token.
Be aware that we import only Accepted orders.
📌 Please note that if you want to import also the NEW orders you have to flag “Autoaccept New Orders”:
Why are my orders not auto-accepted, even if "Auto-accept New orders" is flagged?
This might happen if you have many old orders with the "New" status on Referbud. Every time that we try to make the update, we accept 100 orders starting from the oldest one.
We will import the orders only from the last year, but if the volume of the orders "New" is important, it might take a few days until the current orders are updated.
We suggest updating the orders on the marketplace to avoid importing and accept those orders.
Why aren't my orders updated on Refurbed?
- Refurbed checks both the SKU and the Name of the items inside the orders, and will update the status on the marketplace only if they will be the same on ShippyPro and Refurbed.
- Please be aware that it is possible to mark Refurbed orders as Shipped and pass the tracking information successfully only within 24 hours from the creation of the order, if it is shipped later you will have to mark the order Shipped and update the tracking manually.
How can I cancel permanently the orders I don't want to see in To ship section?
In this case, you should change the order status directly on Refurbed to a status that doesn't admit the order importation.
Why can't I see the order and products details in ShippyPro?
In order to import order details/product details in ShippyPro, the status of the order must be Accepted, or alternatively, you can flag this option in the Marketplace connection: