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How can I search my Orders?
How can I search my Orders?
Updated over a week ago

Searching for your Orders has never been easier! ✨

Discover here how to do it. 🔎

Before starting, just one note:

📌 Search will be valid only for complete values, so that partial data won't be considered. Make sure that the Order ID forwarded is complete.

Global Search

From Label Creator > Shipping Labels, click on the central button Global Search.

This button allows you to search order including also archived and cancelled orders.

Search an order by number, reference, recipient or tracking!

You'll find it even if you have archived it or cancelled an order by mistake.

📌 Please note that due to performance reasons, the searches based on names and e-mail addresses are limited to 3 months.

On the other hand, searching by ShippyPro order ID, Transaction ID and tracking number will return all results, without any time limit.

Search Multiple Orders

Just includes Orders' IDs separated by a + in the Search Bar.

So that Orders' IDs will be ID 1 + ID 2.

Then they'll be both shown down below in the page, so that you can proceed with your work super quickly and saving time!

Here some extra hints:

📌 Orders that haven’t been shipped in ShippyPro will not be searchable via Global Search.

📌If the label has been cancelled before shipping it on the Platform, it cannot be found.

Done! 🎉

🔎 What's next?

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