With ShippyPro, you can connect your Marketplaces in a few steps.ย 

Follow these guidelines to connect WooCommerce and start shipping your orders! ๐Ÿ”
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  1. How to connect WooCommerce

  2. I am facing some issues during the connection

  3. How to add a tracking number to my WooCommerce shipments

  4. Some of my orders are not being imported

  5. Useful tips

How to connect WooCommerce

To connect WooCommerce to ShippyPro, you should first enable the option Legacy API from WooCommerce > Settings > Advanced > Legacy API.

๐Ÿ“ŒPlease note that Legacy API option needs to be enabled by an Admin account.

...then ShippyPro

Once enabled, you can proceed from your ShippyPro profile > Marketplaces > click over WooCommerce logo > enter your store URL including http:// - https:// .

๐Ÿ“Œ The URL of the store must be public in order to connect it and import orders

You will be then asked to authorize ShippyPro to import and update orders, once confirmed WooCommerce will be connected.

  • If the connection is correctly established, you will receive a positive message. By clicking on To Ship, all your pending orders will be imported and you will be ready to start with ShippyPro.

Are you facing some issues during the connection? ๐Ÿ”—

Verify that Webhooks are present and active from WooCommerce > Settings > Advanced > WebHooks.

Or take a look at the link below!

๐Ÿ“Œ Kindly remind to enable on your servers not only traditional API methods (GET, POST), but also PUT.

๐Ÿ”Ž How to add a tracking number to my WooCommerce shipments?

Please note that we only update WooCommerce orders by marking it as Shipped / Completed - the tracking code can't be uploaded automatically on the marketplace due to WooCommerce settings.

However, there's a solution, and you or your developers will need to integrate a small piece of code for it to work ๐Ÿ˜‰

How do I do this?

  1. Configure a โ€œwebhookโ€ in ShippyPro that will call a specific endpoint in your Woocommerce environment for each shipment (events โ€œorder_shippedโ€ and โ€œtracking_updateโ€).

  2. Add the small piece of custom code in Woocommerce attached here.

Done! ๐ŸŽˆ

Now you'll be able to display your shipments' tracking number inside your WooCommerce account.

Some of your orders are not being imported? ๐Ÿ“ฅ

In case some of your orders are not being imported you can try to:

  • Update order status again by clicking on Update inside Order Details.

  • Update the order even if it already has the same status and wait 15/20 minutes.

  • See if then it gets imported.

Also, great amounts of orders imported simultaneously (hundreds or thousands for example) may come gradually and in a longer time.

  • In case you still face some issues with your standard connection, try by enabling Use Consumer and Secret Keys:

Add then these two data that you can retrieve from WooCommerce > Settings > Advanced > REST API > Add APIKEY inside your WooCommerce account:

In case you connect your WooCommerce this way, please note that you'll be able to import your orders up to three months before as time filter can not be bypassed.

๐Ÿ“Œ Some useful tips

  • ShippyPro won't import orders older than 90 days.

  • For all the orders received previously the connection to ShippyPro it won't be possible to import product's images and details such as the SKU and the quantity.

Also, if you employ third party plugin, order's data may not be imported or be imported incorrect.

  • Please note that Woocommerce status can only updated once, for this reason we suggest you not to update it directly on the Marketplace but wait for it to be done from ShippyPro.

  • Our integration does support CSCart Multivendor.

  • In case you noticed that ShippyPro imported a different order number than the one present in your WooCommerce, it might be possible that you have a plugin that changes your Order IDs. Indeed, we only import the original Order IDs from WooCommerce, and that's why the number displayed is different.

  • Are you displaying the wrong image for your products inside ShippyPro? In case you have different products, you'd need that each product has a different SKU: otherwise in case of repeated SKUs and different image, only the first image will be displayed for each one.

  • Do you get Missing params app_name error? In this case proceed to contact your technician to add it inside your WooCommerce account.

To sum up, just remind to follow this super understandable rule:

1 SKU = 1 Image

Some of your orders haven't been imported yet? Take a look here!

Done! ๐ŸŽ‰

๐Ÿ” What's Next?

Tags: Wordpress, woo commerce, woo

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