How to connect DHL eCommerce Solutions America to ShippyPro

Let's see how you can connect DHL eCommerce Solutions America to ShippyPro in just a few steps.

We are currently integrated with version 4 of DHL eCommerce America API.

Summary:

Connection steps
Supported services
Errors & Troubleshooting

1. Connection steps

In order to connect DHL eCommerce Solutions America, input the following data from Carriers > DHL eCommerce Solutions America logo:

Client ID: your Username
Client Secret: your Password
Pickup Account Number: you will receive this info after the on-boarding with your DHL eCommerce Solutions sales and customer implementation team

Distribution Center: select the distribution center where your packages are going to be lodged after the pickup.
Requires a valid US distribution Center Code.

Service and Label Type
As last step, enable Test Mode if you'd like to use your Test Credentials:

If you want, you can also enter a Custom Label to recognize the connection among all the others.

2. Supported services

These are the Service offered by DHL:

DHL Parcel Expedited
DHL Parcel Expedited Max
DHL Parcel Ground
DHL BPM Expedited
DHL BPM Ground
DHL Parcel International Direct
DHL Parcel International Standard
DHL Packet International
DHL Parcel International Direct Priority
DHL Parcel International Direct Standard

Kindly note that in order to print the return labels you'll need to create a new connection for DHL eCommerce Solutions America selecting one of the following services:

DHL SmartMail Parcel Return Ground
DHL SmartMail Parcel Return Plus
DHL SmartMail Parcel Return Light

3. Errors & Troubleshooting

Error: {"type":"https://api.dhlecs.com/docs/errors/400.1304002","title":"Static Validation Failed","invalidParams":[{"name":"companyName","path":"/shipperAddress/companyName","reason":"expected maxLength: 30

The carrier has a limit of 30 characters for Name & Company fields