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SMS Notification Templates
This article lists every SMS notification template available in ShippyPro, for every shipment moment, so you can review the exact text before activating a rule.
Summary
- What are SMS notification templates?
- Label created
- Info received
- In transit
- Out for delivery
- Delivered
- Failed delivery attempt
- Carrier exception
- Tips for choosing a template
- FAQ
What are SMS notification templates?
SMS notification templates are the ready-made messages ShippyPro sends to your customers when a shipment reaches a given tracking status.
Key things to know:
- Not editable: the wording is fixed and can't be changed.
- 160 characters max: SMS templates are kept short so they fit in a single message, including placeholders.
- No buttons: unlike WhatsApp templates, SMS messages are plain text only, there's no clickable button or custom link.
- Available in 5 languages: English, Italiano, Español, Français, Deutsch. The language is assigned automatically based on the recipient's country, or you can fix it manually in the workflow. All 5 languages are listed in the tables below.
- Placeholders auto-filled per shipment: e.g.
to_address_name,transaction_id,carrier_name.
📌 Note: you select a template inside the workflow editor, in Notifications > Create new > Workflow (or from a Preset), when you choose the Template for the Send notification action, with
SMSas the Channel.
Label created
Sent when the shipping label is generated and the order is ready to ship.
| Language | Message body | Characters |
|---|---|---|
| English | Hi to_address_name, your order transaction_id is ready and will ship soon. Thanks! |
90 |
| Italiano | Ciao to_address_name, il tuo ordine transaction_id è pronto e verrà spedito a breve. Grazie! |
100 |
| Español | Hola to_address_name, tu pedido transaction_id está listo y se enviará pronto. ¡Gracias! |
96 |
| Français | Bonjour to_address_name, votre commande transaction_id est prête et sera expédiée bientôt. Merci ! |
106 |
| Deutsch | Hallo to_address_name, deine Bestellung transaction_id ist bereit und wird bald verschickt. Danke! |
106 |
Info received
Sent when the carrier first registers the shipment (before it's physically picked up).
| Language | Message body | Characters |
|---|---|---|
| English | Hi to_address_name, your order transaction_id has a new update: Info Received. We'll keep you posted. |
109 |
| Italiano | Ciao to_address_name, il tuo ordine transaction_id ha un nuovo aggiornamento: Informazioni Ricevute. |
108 |
| Español | Hola to_address_name, tu pedido transaction_id tiene una nueva actualización: Información Recibida. |
107 |
| Français | Bonjour to_address_name, votre commande transaction_id a une nouvelle mise à jour : Informations Reçues. |
112 |
| Deutsch | Hallo to_address_name, deine Bestellung transaction_id hat ein neues Update: Informationen Empfangen. |
109 |
In transit
Sent while the shipment is moving through the carrier's network.
| Language | Message body | Characters |
|---|---|---|
| English | Hi to_address_name, great news! Your order transaction_id is on the move. We'll keep you posted. |
104 |
| Italiano | Ciao to_address_name, ottime notizie! Il tuo ordine transaction_id è in transito. Ti aggiorneremo presto. |
113 |
| Español | Hola to_address_name, ¡buenas noticias! Tu pedido transaction_id está en tránsito. Te avisaremos pronto. |
112 |
| Français | Bonjour to_address_name, bonne nouvelle ! Votre commande transaction_id est en acheminement. Mise à jour bientôt. |
121 |
| Deutsch | Hallo to_address_name, gute Nachrichten! Deine Bestellung transaction_id ist unterwegs. Wir halten dich informiert. |
123 |
Out for delivery
Sent the day the shipment is going to be delivered soon.
| Language | Message body | Characters |
|---|---|---|
| English | Hi to_address_name, your order transaction_id is out for delivery and will arrive soon! |
95 |
| Italiano | Ciao to_address_name, il tuo ordine transaction_id è in consegna e arriverà a breve! |
92 |
| Español | Hola to_address_name, tu pedido transaction_id está en reparto y llegará en breve. |
90 |
| Français | Bonjour to_address_name, votre commande transaction_id est en cours de livraison, arrivée imminente ! |
109 |
| Deutsch | Hallo to_address_name, deine Bestellung transaction_id ist unterwegs und kommt bald an! |
95 |
Delivered
Sent as soon as the carrier marks the shipment as delivered.
| Language | Message body | Characters |
|---|---|---|
| English | Hi to_address_name, your order transaction_id has been delivered! Thanks for shopping with us. |
102 |
| Italiano | Ciao to_address_name, il tuo ordine transaction_id è stato consegnato! Grazie per l'acquisto. |
101 |
| Español | Hola to_address_name, tu pedido transaction_id ha sido entregado. ¡Gracias por tu compra! |
97 |
| Français | Bonjour to_address_name, votre commande transaction_id a été livrée ! Merci pour votre achat. |
101 |
| Deutsch | Hallo to_address_name, deine Bestellung transaction_id wurde zugestellt! Danke für deinen Einkauf. |
106 |
Failed delivery attempt
Sent when the carrier tries to deliver but can't complete it.
| Language | Message body | Characters |
|---|---|---|
| English | Hi to_address_name, carrier_name couldn't deliver order transaction_id. |
83 |
| Italiano | Ciao to_address_name, carrier_name non è riuscito a consegnare l'ordine transaction_id. |
99 |
| Español | Hola to_address_name, carrier_name no pudo entregar el pedido transaction_id. |
89 |
| Français | Bonjour to_address_name, carrier_name n'a pas pu livrer la commande transaction_id. |
95 |
| Deutsch | Hallo to_address_name, carrier_name konnte Bestellung transaction_id nicht zustellen. |
97 |
Carrier exception
Sent when the carrier reports a problem with the shipment (e.g. a delay or an issue in transit).
| Language | Message body | Characters |
|---|---|---|
| English | Hi to_address_name, carrier_name reported an issue with order transaction_id. We'll update you soon. |
112 |
| Italiano | Ciao to_address_name, carrier_name ha segnalato un problema con l'ordine transaction_id. Ti aggiorneremo presto. |
124 |
| Español | Hola to_address_name, carrier_name informó un problema con el pedido transaction_id. Te actualizaremos pronto. |
122 |
| Français | Bonjour to_address_name, carrier_name signale un problème avec la commande transaction_id. Mise à jour à venir. |
123 |
| Deutsch | Hallo to_address_name, carrier_name meldet ein Problem mit Bestellung transaction_id. Wir halten dich informiert. |
125 |
Tips for choosing a template
- Start from Delivered and Out for Delivery: they cover most support tickets with the least setup.
- If you sell internationally, check the character count column above, some languages run longer than English and can push close to the 160-character limit.
- Don't activate every status at once: too many messages tend to get customers to opt out.
- Always send a test message before activating a workflow for all customers.
FAQ
Q: Can I edit the text of these templates?
A: No, all templates listed here are fixed and can't be edited.
Q: Can I add a link or a button to an SMS template?
A: No. SMS templates are plain text only; if you need a clickable link or button, use the equivalent WhatsApp template instead.
Q: Which language is used for each customer?
A: It's assigned automatically based on the recipient's country, or you can fix a single language in the workflow instead.
Q: What happens if a placeholder like carrier_name has no value for a shipment?
A: Make sure the relevant field is filled in the order details; a missing value can leave the placeholder empty in the message the customer receives.
Q: Can I customize the sender name?
A: Yes, up to 11 characters, no special characters, set at account level rather than per template.