New Experience: I can't find an order that has already been shipped. What can I do?

Here's what to do if you can't find an order that you've already shipped

You don't know how to find an order that has already been shipped ? Don't worry!

Here are some useful tips to help you find it! ✨

📌 Tip 1: Search it with the Search Bar 🔎

From Orders > Shipped tab, click on the magnifier icon that you'll find on the top right side of the screen.
This button allows you to search for Shipped Orders, for which you've created a label for.

Search an order by number, reference, recipient or tracking. You'll find the result of your research in the middle of the screen:

Please remember that this Search has no time limit! You'll search and find orders that have been shipped since you first started shipping with ShippyPro. ⏳

📌 Tip 2: Search it in the Archived Orders

If you don't remember the order number, reference, recipient or tracking number you can still search it between the archived orders if you have archived it by mistake.

⏳ Orders will be archived for a maximum of 120 days. After 120 days, it won't be possible to unarchive them.

Learn how to do it here:

insert link with article related to how to unarchive orders