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How to connect Spring Back to ShippyPro

Discover here how to connect Spring Back in jus a few steps

Spring Back (by Spring GDS) is a service dedicated exclusively to returns management, allowing you to create return shipments and track them through a single API integration.

It supports multiple last-mile carriers (e.g., Poste Italiane, Royal Mail) through a single connection.

In this article you will learn how to connect Spring Back to ShippyPro and discover the available features. ✨

 

Summary:

  1. Before you start
  2. Connection steps
  3. Additional options
  4. Errors & Resolutions

1. Before you start

To proceed with the connection you will need an API Key provided directly by Spring GDS.

If you have not yet received your credentials, contact your Spring GDS representative to request them.

2. Connection steps

Go to the Carriers section and select the Spring Back logo. You can find it quickly by typing "Spring Back" in the search bar. Once located, click to connect the carrier and fill in the required fields:

API Key
The API key provided by Spring GDS for authentication. Required field.

Service Type
Select the desired last-mile delivery service (e.g., Poste Italiane, Royal Mail 48). See the services table in the Additional Options section.

Label Type
Only available format: PDF A6.

Test Mode
Enable this option to use the sandbox environment during testing. Disable it to switch to the production environment.

⚠️ Note: The sandbox environment applies stricter field validation when requests come from certain HTTP clients. Always send complete address fields to avoid inconsistent behavior.

Return label must be generated on the same account that generated the outbound shipment

3. Additional options

Destinations
  • National: Available (e.g., IT with Poste Italiane, UK with Royal Mail)
  • International: Available (depending on the selected service)
Options
  • Label PDF: Available (A6 format – 100x150mm, portrait)
  • Label ZPL: NO
  • Label EPL: NO
  • Track & Trace: Available
  • Paperless: NO
  • PickUp/DropOff (PUDO): NO
  • Cash On Delivery: NO
  • Live Rates: NO
  • Return Labels: Available (Spring Back is a returns-only carrier — all shipments created are return shipments)
  • Return Labels (in the box): NO
  • Book/Schedule Pickup: NO
  • Address Check: NO
  • Proof Of Delivery (POD): NO
  • Insurance: NO
  • Multiparcel: NO
  • Delete Shipment (Void): NO
  • CloseOut: NO
  • CN22: NO
  • CN23: NO
  • Credentials Validation: NO

 CN22Info: it’s mandatory to enter item/s details that included into the return shipment.  

Services
Service Name Service Code
Poste Italiane 332
Royal Mail 48 296
Carrier Options
Name Slug Type Description
Outbound Order ID outbound_order_id text When provided, the shipment is created referencing an existing Spring Back outbound order. The carrier retrieves item details from the original order. The full receiver address is still sent.
CarrierOptions reporting outbound AWB is mandatory!
For example:
"CarrierOptions": [ { "name": "springbackexportAwb", "value": "YT983699097GB" } ],

4. Errors & Resolutions

During the connection to Spring Back or while creating return shipments, you may encounter some errors. For more information on how to resolve them, visit the ShippyPro Help Center or contact support.