How to fix Amazon v2 errors

Are you trying connecting Amazon v2 but you're facing some issues? Here's how you can fix them case by case:

​Summary:

1. Connection issues

2. Import issues

3. Carrier or tracking information not recognized

1. Connection issues

Q: Invalid redirect URL received. Validate the redirection URL used. Error Code: MD5101

A: We advise you to carry out the connection procedure by accessing it from www.shippypro.com/login.html and not from your custom domain.

In case you completed the connection and the orders are still not imported, please delete the current connection and create a new one. It is possible that you didn’t give permissions after the authorization or removed them afterwards.

2. Import issues

Q: Why my Amazon orders aren't imported?

Step 1

First of all, verify that your Amazon Auth Token isn't expired: If it's been a year since you connected Amazon for the first time, your Amazon Auth Token must be renewed! This is a security procedure imposed by Amazon. If it isn't yet expired, you can extend the validity of your security token by going in your Seller Central profile and following these instructions:

• Login to your Seller Central account

• Navigate to App and Services > Manage your App

• Search for ShippyPro on the list and click on Re-Authorized

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If this does not help, we recommend to delete your current connection from the Marketplaces section and create a new one with the same credentials:
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Step 2

Ensure that the 'Test Mode' option is not active. Click on the 'Edit' button next to the Amazon logo in the 'Carrier' section and verify that it is disabled. This function could limit the import of orders.

Step 3

If by going to Marketplaces > Amazon > Edit and then click on "Connect Amazon", you see this message:

Authentication error - Message: Access to Orders.ListOrders is denied

it means that the credentials included during connection to ShippyPro are not correct.

Verify your Amazon Seller Central access info and add them again on ShippyPro.
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Step 4

Make sure that your Amazon orders only present digits, not special characters or symbols.

Otherwise, these symbols won't allow shipping data to be imported.

In this case, fix Orders IDs from the marketplace.

Step 5

Sometimes the order you're looking for has actually been already shipped.

In order to verify that, access Shipping Labels section and try searching for the order(s) missing through our Global Search button.

Step 6

Check whether your Amazon store from Seller Central is disabled for some reason and if yes, reactivate it.

Q: Why are my Amazon orders getting imported with delay?

A: The anomaly could be due to a delay in payment confirmation, this is related to the buyer's bank and/or traffic for transaction completion, which is beyond the control of ShippyPro.

3. Amazon does not recognize the submitted carrier or tracking information

Have you shipped an Amazon order, but Amazon reports a tracking error or opens an incorrect tracking page? Here's what to check, with separate guidance for DPD Portugal validation and TNT Italy carrier identifiers.

ShippyPro sends Amazon one shipment-confirmation/order-status update when you ship the order. It does not send subsequent tracking events, such as in transit or delivered. Later tracking checks are not delayed shipment updates to Amazon.

For general update instructions, see How to update your Marketplaces automatically or manually.

DPD Portugal: Amazon reports tracking validation errors

If Amazon accepts some DPD Portugal shipments but reports errors for others using the same service, recent examples are needed to compare the shipment-confirmation updates.

1. Collect recent affected order examples from within the last four weeks.
2. Confirm whether other shipments using the same service are also affected.
3. Send these details to ShippyPro Support using this guide, stating whether you authorize tests on your account.

If the logs show no ShippyPro errors and the submitted data has the same structure as accepted shipments, ask Amazon support to investigate whether Amazon accepts the submitted carrier and service information.

TNT Italy: TNT rather than TNTIT and incorrect tracking links

Amazon officially instructed ShippyPro to submit TNT, rather than TNTIT, as the carrier identifier. If Amazon displays “Other carrier > TNT” and opens a tracking page that does not recognize Italian tracking numbers:

1. Open a support ticket with Amazon describing the incorrect tracking destination and the tracking-number recognition problem.
2. Share any official correspondence or instructions received from Amazon with ShippyPro Support for verification.

ShippyPro requires official confirmation from Amazon before changing this carrier mapping, because a change could affect all merchants. Seller-forum reports alone are not sufficient to authorize a change.

This guidance does not confirm a mapping change or a fix for the incorrect tracking link.

For carrier connection setup, see How to connect TNT Italy, available in Italian.