How to fix Magento 1 issues


Are you trying connecting Magneto 1 but you're facing some issues? Here's how you can fix them case by case:



  1. Connection issues

  2. Update issues

  3. Import issues

  4. General issues


1. Connection issues


Something went wrong during the connection with Magento 1? 

First of all, don't panic! Here are some tips that will help you solve your issue:

  • Step 1: Check your Store URL
    Have you correctly entered your Store URL? Remember that the url must be the same as you see in the address bar of the browser including http:// - https:// .

  • Step 2: Check your Magento Credentials
    Have you copied and pasted all your Magento Credentials correctly? Check them again!

  • Step 3: Select "New" and "Processing" as Status and State
    Remember that you need to select at least "New" and "Processing" as Statuses and as States for your Magento Orders to be imported into ShippyPro.

    If you don't, Magento will be correctly connected but ShippyPro won't be able to import new orders ready to be shipped.


How can I know that Magento is correctly connected?

If the connection has been correctly established, you'll receive a positive message telling you that the marketplace has been successfully connected.


Error 401

When HTTP status of 401 error occurs, it means you are not Authorized.
Verify with your technician the Server Authentication Permissions.


2. Update issues


Please note that Magento orders can only updated once, for this reason, we suggest you not to update it directly on the Marketplace but wait for it to be done from ShippyPro.


Magento doesn't support our Track & Trace updates, for this reason they won't be shown on the marketplace.


Until further news exclude M2E pro orders by checking “exclude external order” inside Magento connection menu.


3. Import issues


When and where will my orders be imported?

After Magento 1 has been successfully connected, all your pending orders will be imported together with order details and product images in Label Creator > To Ship in the next 10 minutes, ready to be shipped in a few clicks.

Inside To Ship section you are able to display all your pending orders imported from your stores every 10 minutes.

Note: Orders can be imported from a maximum of 30 days.

Third Party App

If you employ third party plugin (such as m2epro) order's data may not be imported or be imported incorrect.


4. General issues


Why do I see the wrong image for my items?

In case you have different products, you'd need that each product has a different SKU: otherwise in case of repeated SKUs and different image, only the first image will be displayed for each one.

To sum up, just remind to follow this super understandable rule:

1 SKU = 1 Image


If you need a hand, we're here to help. 👋

Contact our Support Team either via chat or form request from your Support Panel by clicking on the black HELP button in the lower right corner of your account.