How to fix Magento 1 issues

Are you trying to connect Magento 1 but facing some issues? Here's how you can fix them case by case:

Summary:

Connection issues
Update issues
Import issues

1. Connection issues

❓What should I do if something went wrong during the connection with Magento 1?

Don’t worry! Follow these steps to resolve the issue:

Step 1: Check your Store URL

Ensure that the Store URL you entered is correct.
It must match exactly what you see in your browser’s address bar, including http:// or https://.

Step 2: Check your Magento Credentials

Make sure you copied and pasted your Magento credentials correctly.
Verify each value carefully.

Step 3: Select “New” and “Processing” as Status and State

For Magento orders to be imported into ShippyPro, you must select at least New and Processing both as Status and State.
If not, the connection will succeed but ShippyPro won’t import orders ready for shipping.

❓ How can I know that Magento is correctly connected?

If the connection has been correctly established, you'll receive a positive message telling you that the marketplace has been successfully connected.

❓What does "Error 401" mean?

A 401 HTTP status means Unauthorized access.

Ask your technician to verify your Server Authentication Permissions.
Check that ShippyPro requests are not blocked by Cloudflare filters (errors 401 or 403).

2. Update issues

❓Can I send updates to Magento more than once?

Please note that Magento orders can only updated once, for this reason, we recommend not updating it directly on the marketplace — wait for ShippyPro to handle it instead.

❓Can I send tracking updates to Magento?

Magento 1 does not support Track & Trace updates from ShippyPro, so tracking information will not be displayed on the marketplace.

3. Import issues

❓When and where will my orders be imported?

After Magento 1 has been successfully connected, all your pending orders will be imported together with order details and product images in Orders > To Ship in the next 10 minutes, ready to be shipped in a few clicks.

Inside To Ship section you are able to display all your pending orders imported from your stores every 10 minutes.

Note: Orders can be imported from a maximum of 30 days.

❓Do you support Third Party App?

If you use a third-party plugin (such as M2E Pro), order data may not be imported or may be imported incorrectly.

In the meantime, exclude M2E Pro orders by enabling the “Exclude External Orders” option in the Magento connection menu.

❓Why do I see the wrong image for my items?

In case you have different products, you'd need that each product has a different SKU: otherwise in case of repeated SKUs and different image, only the first image will be displayed for each one.

To sum up, just remind to follow this super understandable rule:

1 SKU = 1 Image