My Carrier's rates are wrong

Learn what to do when your Carrier Prices are wrong

You've just tried shipping one of your orders but the tariffs shown do not correspond to the negotiated rates from your contract.

What to do now? 

Here are some tips that might help! 


Order shipped with DHL, UPS, FedEx or TNT

If the order is shipped with DHL, UPS, FedEx or TNT, try and make a quotation for the same shipment in your Carrier account. Enter the same data as in ShippyPro (sender, recipient, parcels weight and dimensions).
Then check if services and prices match with the one shown inside your ShippyPro profile.

  • If rates do not match, please try to disable the option Show tariffs with no VAT rates from My Profile > Preferences > Carriers preferences.

  • If you have enabled Test Mode but your credentials are production credentials, try disabling this option from Couriers > Edit:

The carrier doesn't have live rating

If the carrier doesn't have a live rating system, please check the price list that you set for that specific carrier from Carriers > Edit prices.

  • From the menu on the top left, you can select the zone. Match then weight ranges and prices in order to calculate the exact rate.

  • Check also the right column with all additional options like surcharges and VAT:



There were no zones matching this shipment' country/postcode.

Please check the configured zones for this carrier inside the carriers page > Edit Prices

You should to go to Carriers > Connections > Edit Prices section and correctly configure your shipping zones (countries).


There were no weight ranges matching XXX.

Please check the configured weight ranges for this carrier inside the carriers page > Edit Prices

You should to go to Carriers > Connections > Edit Prices section and configure the correct weight range and price. In case you don't want to configure the pricelist for your carrier, you can insert a fictitious value, e.g. 0-100kg = 0€.


Carrier's rate are shown as zero

If your Carrier's rates are shown as zero, it's most probably because they have not been set yet.

Some Carriers, in fact, need rates to be recorded manually from Carriers >Edit Prices.


If the problem persists, check the postcodes present in all entered zones of the courier connections. 
If a postcode corresponds to several tariffs, the system assigns the last one present. 

In fact, it may be that for the same postcode, a zone with tariffs corresponding to 0€ has been set.
We recommend modifying the zones so that they have different postcodes within them.



Your carriers prices are still wrong? Don't panic! 

If you need our support, please click on the Help button in the right corner of your profile.