SEUR is an international shipping company that is part of the DPD Group, along with Chronopost in Portugal and BRT in Italy.

In this article, you will learn how to connect Seur to ShippyPro and add additional options such as a return label in the box or paperless trade to your existing connection. ✨

Follow these steps to connect SEURv2:

  1. Contact SEUR at [email protected] and request ATLAS credentials for ShippyPro

  2. Connect SEUR v2 from Carriers > Connection

  3. Import your Carrier's rates on SEUR v2 from Carriers > Connection > Edit Prices > Copy price list from an existing Seur price list and selecting your old SEUR connection

  4. Disable or Delete your current SEUR connection from Carriers > Connection

  5. In case you added some settings for the previous SEUR connection (eg. Shipping Rules, Carrier Rules etc.), please set them up again for SEUR v2

Summary:

  1. Before you start

  2. Connect SEUR to ShippyPro

  3. Additional options

  4. Errors & troubleshooting

1. Before you start

In order to connect it you need to ask Seur at [email protected] for the ATLAS credentials.

2. Connect SEUR to ShippyPro

Now that everything is correctly set up in SEUR, you're ready to connect it to ShippyPro.

  • Navigate to Carriers > Connection and click on the SEUR Logo (simply type "SEUR" on the search bar to spot it in a sec). Now add the credentials as follows:

    • ATLAS Username + Password

    • Client ID (for Points): ask your Seur account manager how to retrieve it

    • Client Secret (for Points): ask your Seur account manager how to retrieve it

    • NIF Ordenante is your Company VAT N

    • Account Number (CCC + Business Unit) is Client Identification (Format: XXXXX-XX or XXXXX-X)

  • Then pick your Service and Label Type.

Domestic 24

Domestic 24 - Ecommerce

Domestic 10

Domestic 13:30

Domestic 72

Domestic 48

Internacional Terrestre - Classic

Domestic 13:30 - Frio

Internacional Terrestre - Frio

Courier Muestras

Internacional Terrestre - Net Express

Economy - Classic

Seur 24 Pickup

Classic 2Shop

Classic Predict Crossborder

Ecommerce return 2home

Ecommerce return 2shop

Mono Parcel

Cooled

Cooled, only for France

Multi Parcel

Spain > Rest of the World

Mandatory for pickup points and lockers

Mandatory for pickup points and lockers

Within EU

Some cities not available

Some cities not available

Canarias, Azores & others

Baleares, Ceuta, Melilla & others

Some cities not available

Label Type

ZPL
PDF


3. Additional Options

🧪 Test Mode

Enable the Test Mode if you'd like to make some test shipments. Please keep in mind that this option should be flagged only if you have test credentials, not production credentials!

✍🏻 Custom Label

If you want, you can also enter a Custom Label to recognize the connection among all the others.


4. Errors & troubleshooting

While trying to connect SEUR or while using it to ship your orders, you might experience some errors. No panic: keep reading to discover how to fix them! 🧑‍🔧

  • ERROR INTEGRANDO ARCHIVO/S AL NO PODER ENCONTRARSE UN DICCIONARIO ADECUADO: in this case check that the credentials included for your connection are correct and update the order by clicking on Edit and Confirming.

  • ERROR: NO EXISTE EL DICCIONARIO DE ENVÍOS ORDENADOS: try with unchecking the option "Triangulation Integration" from Carriers > Connection > Seur > Edit, and try to fix the orders in error by clicking on Edit and Confirming.

  • ERROR: SENDER POSTAL CODE MUST BELONG TO THE ORIGIN FRANCHISE: check the postal code of the sender, this must belong to the CCC business unit that you set in your carrier connection modal Carriers > Connection > Seur > Edit.

    Example: if your CCC ends with xxxx-27, the sender's postal code must begin with 27. If you need to send parcels from a different postal code, for example from 28003, you need another CCC with a different suffix (-28 in this case).
    You can have as many CCC as you need, you just need to ask for them to your SEUR's commercial dept.
    On ShippyPro you will need to make a connection for every CCC.

  • ERROR: The address with city [CITY NAME] is not a valid address:
    Since the Seur label generation has a double verification by postcode and city, this is a problem related to the wrong combination of the two data. Verify whether the postcode indeed matches the city and make the necessary corrections, then confirm again the order in error.

  • To check: Error trying to retrieve cities from API catalogue
    This happens usually when a return address outside of Spain is set for the order: the only way to avoid this is to set a spanish return address instead.

  • ERROR: invalid_grant, error_description: Invalid user credentials

    Your credentials are incorrect, please double check them with Seur.

  • ERROR: Usage limit exceeded
    This is an error due to excessive calls, the limit is 50 per minute.

  • To Check: Maximum number of packs allowed is 1.
    Please note that SEUR only accepts multiparcel for domestic shipments.

    In case you need to add other shipments, you can create as many Manual Shipments as you need.

  • Why are my ZPL labels printed without special characters?
    Some printers are set to exclude special characters from the print, so that, for instance, "Córdoba" would be printed "Crdoba"; changing the printing format to PDF will produce a full print with all special characters previously omitted.

  • ERROR: The address with city [CITY NAME] is not a valid address:
    Since the Seur label generation has a double verification by postcode and city, this is a problem related to the wrong combination of the two data. Verify whether the postcode indeed matches the city and make the necessary corrections, then confirm again the order in error.


🔍 What's Next?

Tags: transportista, conexion, courrier

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