Connecting a marketplace on ShippyPro is an easy operation that will allow you to import your orders and create a shipping label with few clicks.

Let's see how it works! 🔍

⚠️ Just a quick note, please remind that you can have just one connection per profile. Which is to say, if you already connected your Marketplace account to a ShippyPro profile, you won't be able to connect it to a different one at the same time.

1. How to begin

The first step to connect a marketplace is opening the Marketplaces page.

Here you can view your connected marketplaces, edit them or connecting new ones.

The majority of platforms can be connected with only one click. 

  • Just click on the logo and you will be redirected to login page where you will be asked to give permission to ShippyPro for updating and importing your orders.

Let's see how it works with eBay, for example:

💡Note: for the specific case of Ebay, remember that, once a year, you need to renew eBay Token from Connections > Marketplaces.

How can I know that my marketplace is correctly connected?

  • Your marketplace is correctly connected as soon as you see a green circle under Status. 

  • If it's red instead, you should check your login credentials again. 

2. How to edit a connected Marketplace ✏️

You can easily edit the details of a connected Marketplace by clicking on Edit under Actions

You can change the access data of the connected platform and set up the automatic update of tracking for orders shipped with ShippyPro.

Need some help with the setup? 🙌

From Admin > Plan page you can select some Additional Options to fasten even more your setup process, including Marketplace connection, so that you won't have to do it yourself!

Choose between:

  • Stores & Carriers Connection

  • Carriers pricelist Setup

  • Printers' Setup

Or, why not? All of the three!

Our Support Team will take care to assist you and let you start shipping with ShippyPro in a flash. 🚀

3. How to delete a connected Marketplace 🗑

You can delete your connected marketplace by clicking on the red button Delete:

You won't be able to import or mark as shipped the orders from the deleted marketplace anymore. 

📌 Note: Please note that also already imported orders will be permanently deleted from our platform and the Tracking won't be visible anymore.

📌 If you reconnect your deleted marketplace, unfulfilled orders should get imported again.

4. How to disable a connected Marketplace 

Instead of deleting it, you can temporary disable a Marketplace by clicking on the orange button Disable:

The green circle under Status will turn red until you enable it again.

This will temporary disable the import of orders. However, no orders or labels will be deleted from your platform.

5. How does ShippyPro import my orders? 

As soon as your marketplaces are correctly connected, you orders will be automatically imported every 10 minutes in the section To Ship.

Click here if you'd like to learn how To Ship section works and how to ship your first order with ShippyPro:


6. How to set Rules for Marketplace

With ShippyPro, you can choose to enable the import of orders coming only from specific countries and exclude others.


Here is an example:

  • You can include orders coming from global zones, like Europe, USA and Canada or the whole World

Look at the gif below. Look how to include all European countries except Lithuania, Latvia and Luxembourg. 

  • You can either include zones and then delete the countries you'd like to disable or add single countries manually. Look how to add Australia, for example:

  • Click then on Confirm on the lower right corner of the window to save your rule. 

Note: Please note that you can add more than one rule for each connected marketplace.

FAQs  💭


1. Can I add another marketplace of the same platform?

Yes, you can! To connect another marketplaces of the same platform (for example, another eBay store) it's not necessary to modify the first one. 

You can simply add a new store, clicking again on the relative icon on the left side of the Marketplace page.

2. Can I set more than one rule for each Marketplace?

Yes, you can! Click on Add New Rule to add as many rules as you'd like for each marketplace.

3. Why my Shopify fulfilled orders are not imported on ShippyPro?

ShippyPro only import Shopify unfulfilled orders.

4. Why can't I see my order in To Ship section when cancelled from my Marketplace?

Once Processing orders have been cancelled from the Marketplace they'll automatically be cancelled from To Ship section in ShippyPro also. 

5. Why do I see the wrong image for my items?

In case you have different products, you'd need that each product has a different SKU: otherwise in case of repeated SKUs and different image, only the first image will be displayed for each one.

To sum up, just remind to follow this super understandable rule:

1 SKU = 1 Image

6. Why I can display multiple Marketplaces tabs in To Ship section?

Once proceeded with the connection, wait 15 minutes for the tabs that represent your connection attempts to automatically be cancelled.

Done! 🎉

🔍 What's Next?

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