How to connect a Marketplace & import your orders

Connect your Marketplace or import your orders by adding a file or inserting them manually following this step-by-step article.

Summary:

1. Before you start

2. Connection steps

3. Other ways to import your orders

4. Set Marketplace rules

5. Errors & Troubleshooting

1. Before you start

Import your orders so you can start shipping straight away. Connect your Marketplace or import your orders by uploading a file or by inserting them manually. Make sure to provide all your ecommerce information for the connection process as each Marketplace requires its own details.

2. Connection steps

To connect a Marketplace to ShippyPro, follow these steps:

1. Go to the Marketplace section of the platform and review the list of all available store integrations.
2. Select your Marketplace and enter the required credentials or API details in the connection popup. Some Marketplaces will ask you to log in to your store account directly.
3. Confirm the connection: the status box turns green when successful. If it is red, re-enter your login credentials and reconnect.
4. Once connected, click the Edit button to update any details you provided during setup — for example, your connection label.

If it's red instead, you should check your login credentials again. Once you have connected the Marketplace to your ShippyPro account, click on the Edit button to update the information you have already provided (your connection label for example).

You can disable or delete your Marketplace by clicking on the relevant yellow and red buttons directly from the connection page. Remember that you don’t have to cancel the connections to create new ones for another or the same store with different credentials.

3. Other ways to import your orders

Insert your order manually

In order to successfully create a shipment manually make sure you have all the required information. Click on the create shipment button and click on New Manual Shipment to add all the necessary details. This will allow you to manually add all the orders that are not processed through a specific channel or an Excel file.

Upload an Excel file

If your order list is a .csv, .xls, or .xlsx file, you can import it directly into the platform. Download the Sample file first to verify that your file includes all required columns (such as recipient address, weight, and dimensions) before importing.

API Folder & Put Order

If the Marketplace you are trying to connect to is not available among our direct integrations, you can still import your orders by creating an API Folder and using our PutOrder Call.

4. Set Marketplace rules

With ShippyPro you can choose to enable orders coming only from specific countries and exclude others.

• 1. Click the Set marketplace rules button for the relevant store and select the geographic areas — such as Europe, USA, Canada, or Worldwide — you want to activate.
  2. To exclude a country, click the x next to its name. Orders from excluded countries will not be imported into ShippyPro.
  3. Save the rule, then click Marketplaces > Add new rule to add additional rules for the same store.

• If you wish to exclude certain countries click on the x next to their name to cancel them. Orders coming from those countries will not be imported into the ShippyPro platform.

  

   

• You can add multiple rules for each store after you have saved the previous one, just click on Marketplaces > Add New Rule to add as many rules as you'd like for each marketplace!

5. Errors & Troubleshooting

If you are having issues with order importation check this link:

Why aren’t my orders imported into ShippyPro yet?

If you are facing other general issues check this link:

How to fix Marketplace general issues