Managing your Feedback with ShippyPro is simple!
ShippyPro will automatically show your customers Reviews with the relative order data, so you have everything under control!
Let's see how it works step by step! 🔍
1. How to enable Feedback
You can manage your Feedback here: Track and Trace > My Feedback.
In order to let your customers leave Feedback, you firstly need to enable the automatic sending of Email Notifications for the status Leave Feedback.
From Track and Trace > Email Condition, you need to enable the automatic sending of emails for the last condition:
Once you enabled Leave Feedback, your customers will be able to review both ShippyPro and the Carrier.
If you have integrated Ebay, ShippyPro will automatically import reviews that your customers leave directly on the Marketplace.
2. How it works
On the Dashboard, you'll find a quick recap of all your feedback with the average rate ⭐️:
You can filter all the reviews by Name, Date or Address clicking on the search bar on the right side of the page.
Here is a small preview of how it will look like. Click then on View to read the entire Review. 📝