ShippyPro enables you to customize the Tracking Emails that are automatically sent to your customers as soon as a new shipment status is received. 

You can either customize the content or add some marketing tools, such as a banner or a footer so that your customers will be directly linked to your website and social media. 

Customizing every template will be easy and quick since you don't have to start from scratch with our ready to send templates.

Let's see how you can customize your email templates step by step! 🔎

1. How to customize per Marketplace and Carrier 📧

Note: Please note that you can choose the Status for which your customers will be notified. Read this article to find out more about Email Conditions:

ShippyPro provides already translated Email Templates in 8 languages that will be sent according to the Country of Destination.🌍 You can also customize your Email Templates per Language, Marketplace and Carrier:

It is possible to customize the email in the section Email Templates. There are predefined templates for German, English, Spanish, French, Italian, Polish, Portuguese and Dutch. 

Note: Please note that if you remove the tick from Marketplace and Carrier, you'll customize the Template for every marketplace and every carrier. 

  • You can set your own logo to customize your Tracking Emails. You can upload only jpg and png file with a max dimension 250 x 250 px. 


2. How to edit the content ✏️

On the right side of the page, you can edit the content of your Tracking Emails, add a banner or a footer.

Every change you make on the editor will be instantly displayed on the preview on the left side.🔍

Here are all the different shipment status you can edit the email for. Click on each status to customize the different templates.


  • From this section, you can decide to show your logo inside the tracking email or use a placeholder that will be replaced automatically with the respective values for each order.

Note: Please note that emojis are not supported from ShippyPro. We're sorry! 😶

Then, it is possible to customize:

  • the Subject of the Email
  • the Sender Name 
  • the Title of the Email
  • the Message 
  • Additional text



Clicking on Design you can choose if you want to include the order number in your Email:

Order Summary

In this section, it is possible to customize the settings of the Order Summary, the Shipping Details and the Shipping Address. 

You can decide to include these elements, items pictures, items price and so on.


Here you can create and include a customized banner in three easy steps. Simply add the banner link, the text and the image address:


You can also link your Social Networks inside the footer. Try and connect your Facebook, Twitter, LinkedIn, Instagram, Google Plus or your Pinterest account.

You just need to paste your homepage url and some content if you'd like.

Here's how the footer will look like:


If you're currently editing the email template for the condition Leave Feedback, you can also redirect your clients to a custom feedback page, like Trustpilot, for example. 

In order to do so, click on the editing section Feedback and tick Use Custom Feedback page. Lastly, insert the url below.

Your customers will then be able to leave feedback directly from your review website. 

If you don't have one, your customers will automatically be redirected to ShippyPro Feedback page. 

3. How will my Tracking Emails look like? 🔍

When you're done editing your Email Template, you can send a test email to yourself in order to view how your customers will receive your Tracking Updates

You just need to click on Send Test Email and enter your email.

ShippyPro allows you to easily view your emails also from Mobile and Desktop. So you make sure that they're optimized both for Desktop and Mobile Devices.

Done! 🎉


🔍 What's Next?

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