How to connect DPD BE

Discover here how to connect DPD BE in just a few steps.

Summary:

  1. Before you start

  2. Connection steps

  3. Supported services

  4. Additional options

  5. Troubleshooting & Errors

 

1. Before you start

 

To connect the carrier, you need to first ask your DPD BE Sales Person for credentials such as:

  • Delis ID

  • Password

  • DPD Customer Number

 

2. Connection steps

 

Then you can insert the credentials in the Carriers page, clicking on the DPD BE logo.

If you can't figure out how to do it, take a look at the following example:

Screenshot 2025-03-04 alle 14.46.27

3. Supported services


  • DPD Classic

  • DPD 8:30

  • DPD 10:00

  • DPD 12:00

  • DPD Guarantee

  • DPD Parcel Letter

  • DPD Home Normal Parcel

  • DPD Home Small Parcel

  • DPD Classic Normal Parcel

  • DPD Classic Small Parcel

 

4. Additional options

 

Besides your credentials, you'll also see some further options, let's take a look at them!

  • Label Type gives you the possibility to choose the correct label format for your printer:

    • PDF - A4

    • PDF - A6

    • ZPL

  • Test Mode lets you make some test shipments.

⚠️ The "Test Mode" option should be flagged only if you have test credentials, not production ones!

  • If you want, you can also enter a Custom Label to recognize the connection among all the others.

5. Troubleshooting & Errors


SOAP Fault: (faultcode: soap:Server, faultstring: Fault occured: Fault occured)

The error refers to a server error on the carrier side. We suggest trying again later.