How to connect Brinks to ShippyPro

Summary:

1. Before you start
2. Carrier's Configuration
3. Additional features
4. Troubleshooting & Errors

1. Before you start

Brink's Global Services (BGS) is a high-value shipping carrier specialized in the secure transport of valuables such as banknotes, precious metals, jewelry, watches, gemstones, and sensitive documents.

To set up Brinks, you need to have an active Brinks BGS account. Your username and password are provided by Brink's Global Services at account provisioning, along with your default shipper and pickup address. If you don't have API credentials yet, please contact your Brinks point of contact to request access.

2. Carrier's configuration

Follow these steps to connect Brinks to your ShippyPro account:

1. Log in to your ShippyPro account
2. Navigate to Connections > Carriers
3. Scroll down and click on the Brinks logo
4. A connection modal will appear. Fill in the required fields:
   • Username: Enter your Brinks BGS account username (provided by Brinks at account provisioning)
   • Password: Enter your Brinks BGS account password
   • Service: Door-to-Door (currently the only available option)
   • Label Type: PDF A4 (currently the only available option)
5. Click Save to establish the connection

ShippyPro will automatically validate your credentials. If successful, Brinks will appear as an active carrier in your account.

Optional Configuration:

• Test Mode: Enable this option if you want to use the sandbox environment for testing purposes
• Custom label: A free-text field to customize how Brinks appears in your carrier list

3. Additional features

Destinations

National: Domestic shipping within your configured country (current deployment covers UAE domestic shipments)

International: Not currently supported through this integration. Brinks operates worldwide for high-value shipments, but this integration is scoped to domestic shipping only.

Features

• Label Type: PDF (A4)
• Track & Trace: Available
• Paperless: Not Available
• PickUp/DropOff (PUDO): Not Available
• Cash On Delivery: Not Available
• Live Rates: Not Available
• Return Labels: Not Available
• Return Labels (in the box): Not Available
• Book/Schedule Pickup: Not Available as a standalone action — pickup is automatically scheduled as part of shipment creation (see below)
• Address Check: Not Available
• Proof Of Delivery (POD): Not Available
• Non-Delivery Options: Not Available
• Insurance: Available
• Multiparcel: Available
• Delete Shipment (Void): Available
• Closeout: Not Available
• CN22: Not Available
• CN23: Not Available
• Credentials Validation: Available

Service Types

• Door-to-Door (DD): Brink's handles the entire shipment from pickup to delivery. Pickup is scheduled automatically based on the pickup date and time you specify.

Multiparcel Shipments

Brinks supports sending multiple parcels in a single shipment. Each parcel receives its own individual tracking number, and one label is generated per parcel.

Insurance

Brinks requires an insured value on every shipment. If you don't specify an insurance amount, the order's total price is used by default.

Pickup Scheduling

Brinks does not offer a standalone pickup-booking feature. Instead, pickup is scheduled as part of your shipment creation, using the Pickup Date and Pickup Time carrier options (see below). If left empty, Brinks will schedule the pickup for the current date.

Priority Delivery

Brinks offers priority delivery tiers as a carrier option, subject to your account being specifically entitled to this feature by Brinks:

• Express Same Day
• Same Day EOD (End of Day)
• Next Day

Priority Delivery tiers must be enabled on your Brinks account, and their availability may vary by cut-off time and shipping lane. If you request a tier your account or lane doesn't support, Brinks will reject the shipment.

Important: Priority Delivery requires a pickup date to be specified — Brinks will reject shipments requesting priority delivery without one.

Carrier Options

Brinks offers additional options to customize your shipments:

Label Format

Brinks only supports PDF A4 format for labels.

Tracking

All Brinks shipments can be tracked using the HAWB (House Air Waybill) tracking number provided after shipment creation. Full tracking details, including status history, are available through the Brinks customer portal (login required) as well as within ShippyPro.

4. Troubleshooting & Errors

❓ Can I use Brinks for international shipments?

A: No, this integration currently supports domestic shipping only. International shipments require additional customs documentation and fields that are not currently supported.

❓ Can I cancel/void a shipment after creating it?

A: Yes, but only if the shipment hasn't already been delivered, cancelled, or "locked" (meaning it has already been downloaded by Brinks operations staff or scanned for pickup).

❓ Why is my authentication failing?

A: Double-check that you have entered your Username and Password correctly. Both fields are required. If you continue to experience issues, contact Brinks support for verification of your account access.

❓ Why was my Priority Delivery request rejected?

A: Priority Delivery tiers must be specifically enabled on your Brinks account, and availability can vary by shipping lane and cut-off time. Additionally, Priority Delivery requires a pickup date to be specified. Contact Brinks to verify your account's Priority Delivery entitlements.

❓ Can I schedule a pickup separately from creating a shipment?

A: No, Brinks does not offer a standalone pickup-booking feature. Pickup is automatically scheduled when you create the shipment, using the Pickup Date and Pickup Time carrier options.

❓ Do I need to specify an insurance value?

A: Brinks requires an insured value on every shipment. If you don't provide one, your order's total price will be used automatically.

❓ Can I use Cash on Delivery with Brinks?

A: No, Cash on Delivery is not currently supported for Brinks shipments.