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How to connect BOX NOW to ShippyPro

In this article, you will learn how to connect BOX NOW to ShippyPro and configure your locker-first parcel delivery shipments in Greece, Croatia and Slovenia.

Summary:

  1. Before you start
  2. Carrier's Configuration
  3. Additional features
  4. Troubleshooting & Errors

1. Before you start

BOX NOW delivers to APMs (Automated Parcel Machines) — the lockers the network is built on. A parcel normally travels from the merchant's warehouse to a locker the buyer picks. Delivery to a home address also exists, but it's an account-level entitlement that isn't enabled by default.

BOX NOW operates separately per country: Greece, Croatia and Slovenia are each treated as distinct markets, with their own credentials. If you ship from more than one of these countries, you'll need a separate connection for each.

To set up BOX NOW, you need to have an active BOX NOW account with API access. If you don't have API credentials yet, please contact your BOX NOW point of contact to request access.

2. Carrier's configuration

Follow these steps to connect BOX NOW to your ShippyPro account:

  1. Log in to your ShippyPro account
  2. Navigate to Connections > Carriers
  3. Scroll down and click on the BOX NOW logo
  4. A connection modal will appear. Fill in the required fields:
    • Market: Select Greece, Croatia or Slovenia (must match the country that issued your credentials)
    • Client ID: Enter your OAuth2 client ID (provided by BOX NOW, specific to your market)
    • Client Secret: Enter your OAuth2 client secret for the same market
    • Warehouse ID: Enter your origin identifier (provided by BOX NOW)
    • Partner ID: Optional — only required if your account manages several partners
    • Service: Select Same Day or Next Day (your account may not be entitled to both)
    • Label format: Select PDF A6, ZPL 203 DPI, or ZPL 300 DPI
  5. Click Save to establish the connection

ShippyPro will automatically validate your credentials. If successful, BOX NOW will appear as an active carrier in your account.

Optional Configuration:

  • Test Mode: Enable this option if you want to use the sandbox environment for testing purposes. Note that sandbox and production credentials are not interchangeable.

 

3. Additional features

Destinations

National: Each market (Greece, Croatia, Slovenia) is treated as a separate home country, based on the connection's configuration

International: Cross-border shipping may be technically declared, but which lanes are actually supported is not clearly documented. The locker network is primarily country-local — please confirm with BOX NOW before relying on cross-border shipping.

Features

  • Label Type: PDF (A6), ZPL
  • Track & Trace: Available
  • Paperless: Not Available
  • PickUp/DropOff (PUDO): Available
  • Cash On Delivery: Available (requires account entitlement; Euro only)
  • Live Rates: Not Available
  • Return Labels: Available
  • Return Labels (in the box): Not Available
  • Book/Schedule Pickup: Not Available (collection happens on your agreed schedule with the carrier)
  • Address Check: Not Available
  • Proof Of Delivery (POD): Not Available
  • Non-Delivery Options: Not Available (an uncollected parcel automatically expires and returns to the sender)
  • Insurance: Not Available
  • Multiparcel: Available
  • Delete Shipment (Void): Available (only while the parcel is in its initial state)
  • Closeout: Not Available
  • CN22: Not Available
  • CN23: Not Available
  • Credentials Validation: Available

Service Types

  • Same Day: Delivery service, the carrier's default option
  • Next Day: Next-day delivery service

Note: your account may not be entitled to both services — check with BOX NOW if a service is unavailable.

Multiparcel Shipments

BOX NOW supports sending multiple parcels in a single shipment. Each parcel receives its own tracking code and individual label, with the first parcel becoming the master tracking code.

PickUp/DropOff (PUDO)

BOX NOW's core offering is its network of Automated Parcel Machines (lockers). You can search for available lockers by location, and the buyer will receive a collection code by email and SMS once the parcel arrives.

Cash on Delivery (COD)

BOX NOW supports Cash on Delivery, subject to your account being specifically entitled to this feature. COD is only available in Euro, with amounts ranging from 0 to 5000.

Return Labels

BOX NOW supports consumer returns: the buyer sends the parcel from a locker back to your merchant warehouse. Return labels are generated in your configured label format automatically.

Compartment Size

When your origin warehouse is configured as the "Any-APM" option (meaning parcels can be dropped into any available locker), you'll need to select a compartment size for each shipment: Small, Medium, or Large. BOX NOW does not publish specific dimension guidelines for each size — this is determined based on your parcel's characteristics.

Label Formats

BOX NOW supports the following label formats:

  • PDF A6: Standard thermal sticker format, portrait orientation
  • ZPL 203 DPI: Thermal label format for 203 DPI printers
  • ZPL 300 DPI: Thermal label format for 300 DPI printers

Make sure your label printer is compatible with your selected format.

Tracking

All BOX NOW shipments can be tracked using the parcel ID provided after shipment creation. The buyer-facing tracking page follows this pattern: https://track.boxnow.{tld}/?track={parcelId}

Where {tld} corresponds to your market (gr, hr, or si). Tracking information is available within ShippyPro and includes statuses such as new, delivered, expired, returned, in-depot, and more.

4. Troubleshooting & Errors

❓ What countries does BOX NOW support?

A: BOX NOW is supported in Greece, Croatia and Slovenia. Each market requires its own separate credentials and connection.

❓ Why is my home delivery request being rejected?

A: Home delivery is an account-level entitlement with BOX NOW that isn't enabled by default. Contact BOX NOW to request this feature — until then, only locker delivery will work.

❓ Why is my Cash on Delivery request being rejected?

A: Cash on Delivery requires a specific account entitlement from BOX NOW. Contact BOX NOW to verify or request this feature for your account. Also note that COD is available in Euro only, with amounts between 0 and 5000.

❓ Can I cancel/void a shipment after creating it?

A: Yes, but only while the parcel is still in its initial "new" state. Once it moves further along in processing, cancellation is no longer possible through ShippyPro — contact BOX NOW parcel care directly for assistance.

❓ Why is my authentication failing?

A: Double-check that you have entered all credentials correctly:

  • Market (matching your credentials' country)
  • Client ID
  • Client Secret
  • Warehouse ID

All fields are required, and credentials are market-specific. If you continue to experience issues, contact BOX NOW support for verification of your API access.

❓ My account manages several partners — every call fails.

A: If your account is linked to multiple partners, you'll need to fill in the Partner ID field. Contact BOX NOW to obtain your Partner ID value.

❓ My shipment failed with a duplicate reference error.

A: BOX NOW requires a unique order reference for each delivery request. If you're re-shipping an order, make sure to use a new, unique reference.

❓ The buyer never received their locker collection code.

A: BOX NOW sends the collection code by email and SMS to the contact details provided in the shipment. Double-check the buyer's email address and phone number — the phone number must be in full international format, or the shipment would not have been accepted.