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How to connect Evri International

Discover here how to connect Evri International in just few steps

Let's see how you can connect Evri International in just few steps.

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Summary:

  1. Before you start

  2. Connection steps

  3. Troubleshooting & Errors

1. Before you start

In order to connect Evri International to ShippyPro you'd need to have a Evri International account with API access in order to retrieve the credentials.

2. Connection steps

Once you have retrieved all the information necessary you can proceed to connect the Carrier:

  • Navigate to Carriers and click on Evri international Logo.

  • Insert the API key

  • Select the shipment service

  • Select the label type you want to generate

  • Enable the Test Mode if you'd like to make some test shipments. Please keep in mind that this option should be flagged only if you have test credentials, not production credentials!

3. Troubleshooting & Errors

Can I create multiparcel shipments with EVRI International?

No, this carrier does not admit multiparcel shipments.

Can I use Next Day Service to ship from UK to Ireland?

No, Next Day Service can't be used to ship from UK to Ireland, not even Northern Ireland.

Can I use incoterm DAP to ship from Poland to UK?

No, Incoterm DAP can not be used to ship from Poland to UK, you must use other incoterm such as DDP.

Error: "Could not determine HS code by description"

If you get this error, please check that you have entered both the HS Code and the Description in the CN22 information for all items

 

Parcel with this order reference already exists!

To fix this issue, you need to update the "Orders table ordering and reference" preferences in your account settings. Follow these steps:

  1. Click on your name in the left menu > Settings

  2. Go to Preferences

  3. Select "ShippyPro order number" in the "Orders table ordering and reference" section

  4. Save the changes

  5. Process the shipment again

 

Error "Invalid Parcelshop Id"

The parcelshop ID you're trying to use for this shipment is not valid in the Evri system.

This typically happens when:

  1. Invalid/Non-existent Parcelshop ID — The parcelshop ID doesn't exist in Evri's database
  2. Incorrect Format — The ID format doesn't match what Hermes expects
  3. Inactive/Deleted Parcelshop — The parcelshop was deactivated or removed
  4. Account Mismatch — The parcelshop isn't associated with your Hermes account
  5. Region/Country Issue — The parcelshop ID isn't valid for the destination country
How to Fix This
  • ✅ Verify the parcelshop ID is correct and currently active in your Hermes account
  • ✅ Check with Evri documentation for valid parcelshop ID
  • ✅ Confirm the shipping destination matches the parcelshop's service area