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      How to connect DHL eCommerce Solutions America to ShippyPro

      Let's see how you can connect DHL eCommerce Solutions America to ShippyPro in just a few steps.

       

      We are currently integrated with version 4 of DHL eCommerce America API.

       

      Summary:

      1. Connection steps

      2. Supported services

      3. Errors & Troubleshooting 

      1. Connection steps

       

      In order to connect DHL eCommerce Solutions America, input the following data from Carriers > DHL eCommerce Solutions America logo:

      • Client ID: your Username

      • Client Secret: your Password

      • Pickup Account Number: you will receive this info after the on-boarding with your DHL eCommerce Solutions sales and customer implementation team

       

      • Distribution Center: select the distribution center where your packages are going to be lodged after the pickup.
        Requires a valid US distribution Center Code.​

      ​

      • Service and Label Type
        ​
      • As last step, enable Test Mode if you'd like to use your Test Credentials:

       

      If you want, you can also enter a Custom Label to recognize the connection among all the others.

      2. Supported services

       

      These are the Service offered by DHL:

      • DHL Parcel Expedited
      • DHL Parcel Expedited Max
      • DHL Parcel Ground
      • DHL BPM Expedited
      • DHL BPM Ground
      • DHL Parcel International Direct
      • DHL Parcel International Standard
      • DHL Packet International
      • DHL Parcel International Direct Priority
      • DHL Parcel International Direct Standard

       

      Kindly note that in order to print the return labels you'll need to create a new connection for DHL eCommerce Solutions America selecting one of the following services:

      • DHL SmartMail Parcel Return Ground

      • DHL SmartMail Parcel Return Plus

      • DHL SmartMail Parcel Return Light

       

      3. Errors & Troubleshooting 

       

      Error: {"type":"https://api.dhlecs.com/docs/errors/400.1304002","title":"Static Validation Failed","invalidParams":[{"name":"companyName","path":"/shipperAddress/companyName","reason":"expected maxLength: 30

      The carrier has a limit of 30 characters for Name & Company fields