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How to connect DHL eCommerce Solutions America to ShippyPro

Let's see how you can connect DHL eCommerce Solutions America to ShippyPro in just a few steps.

 

We are currently integrated with version 4 of DHL eCommerce America API.

 

Summary:

  1. Connection steps

  2. Supported services

  3. Errors & Troubleshooting 

1. Connection steps

 

In order to connect DHL eCommerce Solutions America, input the following data from Carriers > DHL eCommerce Solutions America logo:

  • Client ID: your Username

  • Client Secret: your Password

  • Pickup Account Number: you will receive this info after the on-boarding with your DHL eCommerce Solutions sales and customer implementation team

 

  • Distribution Center: select the distribution center where your packages are going to be lodged after the pickup.
    Requires a valid US distribution Center Code.​

​

  • Service and Label Type
    ​
  • As last step, enable Test Mode if you'd like to use your Test Credentials:

 

If you want, you can also enter a Custom Label to recognize the connection among all the others.

2. Supported services

 

These are the Service offered by DHL:

  • DHL Parcel Expedited
  • DHL Parcel Expedited Max
  • DHL Parcel Ground
  • DHL BPM Expedited
  • DHL BPM Ground
  • DHL Parcel International Direct
  • DHL Parcel International Standard
  • DHL Packet International
  • DHL Parcel International Direct Priority
  • DHL Parcel International Direct Standard

 

Kindly note that in order to print the return labels you'll need to create a new connection for DHL eCommerce Solutions America selecting one of the following services:

  • DHL SmartMail Parcel Return Ground

  • DHL SmartMail Parcel Return Plus

  • DHL SmartMail Parcel Return Light

 

3. Errors & Troubleshooting 

 

Error: {"type":"https://api.dhlecs.com/docs/errors/400.1304002","title":"Static Validation Failed","invalidParams":[{"name":"companyName","path":"/shipperAddress/companyName","reason":"expected maxLength: 30

The carrier has a limit of 30 characters for Name & Company fields

 

Customer-specific MID is missing for this account

The tracking MID has not been set up for this account, check this error with your dhl manager.



Invalid client

The provided clientID in the carrier connection is not correct, check it with your DHL manager.