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 How to connect InPost Global to ShippyPro

InPost Global is an Italian carrier that supports domestic shipping from Italy with address-to-address delivery and optional labeless returns. ✨

Table of Contents:

  1. Before you start
  2. Carrier setup
  3. Additional options
  4. Errors & Resolutions

1. Before you start

To proceed with the connection, you will need the following credentials provided by InPost Global:

  • Client ID — your OAuth2 Client ID
  • Client Secret — your OAuth2 Client Secret
  • Organization ID — your InPost organization identifier (optional)

Contact InPost Global to obtain these details before proceeding with the setup on ShippyPro.

Tracking Webhooks

To enable real-time tracking updates via webhook, the carrier must activate them on their side. Contact InPost Global providing your company name and Organization ID to request activation.

2. Carrier setup

Go to the Carriers section and select the InPost Global logo. You can find it quickly by typing "InPost Global" in the search bar. Once located, click to connect the carrier and fill in the required fields:

Client ID Your OAuth2 Client ID, provided by InPost Global.

Client Secret Your OAuth2 Client Secret, provided by InPost Global.

Organization ID Your InPost organization identifier. Optional.

Service Choose between:

  • Standard (default)
  • Return

Label Type PDF A6 (the only available format).

Labeless Return Enable this option to allow labeless return shipments.

Test Enable this option to switch to the staging environment for testing purposes.

3. Additional options

Destinations

  • National: Italy
  • International: UK

Options

  • Label PDF: Available (A6)
  • Label ZPL: Available
  • Label EPL: NO
  • Track & Trace: Available
  • Paperless: NO
  • PickUp/DropOff (PUDO): Available
  • Cash On Delivery: NO
  • Live Rates: NO
  • Return Labels: Available (Standard or labeless return)
  • Return Labels (in the box): NO
  • Book/Schedule Pickup: NO
  • Address Check: NO
  • Carrier Options: Available
  • Proof Of Delivery (POD): NO
  • Insurance: Available
  • Multiparcel: NO
  • Delete Shipment (Void): NO
  • CloseOut: NO
  • CN22: NO
  • CN23: NO
  • Credentials Validation: Available (via OAuth token generation)

Carrier Options

Point ID — used to specify the PUDO point for the shipment:

{     "CarrierOptions": [         {             "name": "inpostglobalpointid",             "value": "<insert a value here>"         }     ] }

Carrier Services

Service Code Service Name Service Particularities
Standard Standard Standard delivery service
Return Return Return shipment service

Return Shipments

Return labels are supported both as standard returns and as labeless returns. To enable labeless returns, check the Labeless Return option in the carrier configuration.

ZIP Codes

InPost Global only supports a specific list of valid ZIP codes for the address-to-address service. Make sure the destination ZIP code is included in the carrier's supported list before shipping.

4. Errors & Resolutions

During the connection attempt or while shipping your orders, you may encounter some errors. Don't worry!

Authentication error

If the connection fails on save, double-check your Client ID and Client Secret. Credentials are validated live via OAuth token generation when the configuration is saved.

Phone number rejected

InPost Global requires the country prefix on all phone numbers (e.g. +39 for Italy). Make sure the phone number includes the prefix, otherwise the shipment request will be refused.

Invalid ZIP code

InPost Global only accepts a specific list of valid ZIP codes for the address-to-address service. If the destination ZIP code is not in the supported list, the shipment will fail. Verify the ZIP code is valid for this service before retrying.