ShippyPro

Amazon is not importing orders to ShippyPro. I can't ship orders with Amazon AMF. Why?

How does Share your idea section work?

How to get in touch with ShippyPro Support Team

Support Team

A list of the most commonly asked questions by ShippyPro customers

FAQs

How can I ship to countries without ZIP Code?

How ShippyPro Routing Optimizer works

Can I automatically import the weight and measurements from my Marketplaces?

Create a line of zip codes separated by comma with an TEXTJOIN Excel formula

How to add Postal Codes in bulk for your Shipping Rules?

ShippyPro Glossary

How can I automatically attach my Marketplace's notes to my shipments?

How often are orders imported from marketplaces?

There's a red exclamation mark (❗️) under "Items" in To Ship page. What does it mean?

Why my orders with the same ID are not imported on ShippyPro?

Here's how to filter your orders before shipping them from To Ship page

How to filter your orders from To Ship section

Can I use multiple filters at the same time?

Here's how to merge orders before shipping your labels

How to Merge or delete more orders from To Ship page

Can I split orders with Shopify?

Why my To Ship page is so slow or tends to crash?

Why won't Product Images or Order Details be imported into ShippyPro?

Why my orders don't contain Shipping Information?

How can I add multiple parcels to my Shipments?

Why my carriers’ rates are zero?

Why Canary Islands are not recognized as Spanish nation?

Don't panic! Here some useful tips to help you solve the issue

Why my Amazon orders aren't imported?

Is there a maximum date for my Magento orders to be imported?

Why images are not imported from ManoMano?

Why can't I see my Carriers during Shipment Creation?

How can I send a note to the Carrier?

Here's how to retrieve an eBay order you deleted by mistake

I accidentally cancelled an eBay order from To Ship page. How can I retrieve it?

Why the platform sometimes is so slow?

Here's how to set the address to ship orders to a Packstation

How to ship orders to a Packstation with DHL Parcel

How can I avoid Customer's Data check?

To Ship

How can I send a copy of the label to my customers?

How can I retrieve ShippyPro Order ID?

Why do I see the wrong image for my items?

Why my Etsy orders haven't been updated?

How can I display EDI for my UPS shipments

How can I change labels format?

Which label format should I choose for my shipments?

Why can't I see my UPS notes on the label?

How can I print 4 labels on 1 page?

Discover here how you can simply cancel your shipments

How can I cancel my Shipments?

Why my Shopify orders are not updated on my Marketplace?

Can I change my shippings ordering from Shipping Labels page?

Why can't I take my orders back to To Ship?

Here's how to install QZ Tray software on Windows

How to set up thermal printer on Windows

How to set up thermal printer on Mac

Why do I get "Please confirm again the order printing selection from the menu" message?

I'm facing some issues with TNT Express label generation, what can I do?

Why my orders are not updated on Magento?

Are there suggested printers compatible with ShippyPro?

Is it possible to know who cancelled my Shipment on ShippyPro?

Why can't I see my older orders in Shipping Labels section?

Why can't I generate my labels with Cyrillic characters information?

Why labels for my Multiple Parcel Shipment don't appear?

How can I search my Orders?

How can I find Unshipped Orders?

Can I hide my Sender Address from my Labels?

Learn how to manage the yellow warning you receive in Shipping Labels

"Your orders page contains more than 2500 orders, please archive the orders" What does it mean?

I deleted an order by mistake. Can I ship it again?

Here's what to do if you can't find an order that you already shipped

I can't find an order that has already been shipped. What can I do?

Here's how to ship an order with a different Carrier service

How to change Carrier service if you have already created the label

How to re-elaborate a Shipment

Here's how to retrieve an archived order and unarchive it

I've archived an order by mistake, where can I find it and how can I unarchive it?

Why my orders are not shown in Archived Orders?

Learn how you can add the order description, order number, SKU and some other information on your labels.

Can I add some information on my Shipping Labels?

Shipping Labels

Here's how you can edit your invoices inside ShippyPro

How to edit an Invoice after you created it in ShippyPro

How can I change my company invoice data?

Invoice Manager

How can I delete a Pickup?

Pickup Manager

How can I send email notifications with my email address instead of noreply@shippypro.com?

Discover here how to hide or edit shipments delivery date

How can I hide delivery estimated date from my Tracking Page?

Can I send a text message directly to my Customer through ShippyPro?

What does Assistance on Shipment on my Tracking Page mean?

Why can't I connect Gmail Plugin?

Why my DHL Parcel shipments are no longer tracked?

Why do I have two identical DHL Parcel Tracking Code?

Track and Trace

ShippyPro Privacy Policy and Terms & Conditions

Is there a Setup Fee?

Can I only pay my Plan through Shopify after having connected it?

What counts as a Shipment?

Why am I not able to pay through Shopify?

Have you made a purchase on Shopify by mistake?

Payments and Plans

How to add tracking number to your WooCommerce shipments

Why my WooCommerce orders are not updated on the Marketplace?

Why my WooCommerce orders have a different ID than the ones present in ShippyPro?

Why do I see the same picture for two different Amazon orders?

Can I replace my Magento API Key without creating a new connection?

Learn how you can update your marketplaces automatically or manually

How to update your Marketplaces automatically or manually

How can I change location for my Shopify connection?

Can I add a surcharge on Woocommerce Live Shipping Rates?

Can I decide to import orders of specific Countries from my Marketplace?

What can I do if I can't find my Marketplace or my Carrier among ShippyPro's integrations?

Learn how you can add more connections of the same Marketplace

Can I add another store of the same marketplace or Sales Channel?

I'm not able to connect Shopify, what can I do?

Why my Shopify orders updates are not applied on ShippyPro?

Why aren't my Shopify fulfilled orders imported on ShippyPro?

Can I set more than one Rule for each Marketplace?

The connection with Amazon failed. Why can't I connect it?

ShippyPro won't import my Prestashop orders. What can I do?

I've connected Prestashop but my orders are still not imported

The connection with Magento 2 failed. Why can't I connect it?

Here are all the steps to verify that your marketplaces are correctly connected

Why aren’t my orders imported into ShippyPro yet?

Here's how to import your eBay orders with product images again

I've just connected eBay to ShippyPro but my orders have been imported without product images.

Here's how you can retrieve your orders in a few steps

I renewed my eBay Token but some orders haven't been imported into ShippyPro

Why my TradeGecko orders are not imported on ShippyPro?

Marketplaces

I’m having trouble connecting MyDHL following the guide

How to ship to UK with GLS Spain

How can I change my DPD HU label format?

How can we request a ZPL label for DPD Slovenia?

How can I display a specific service of my Carrier at Checkout?

How can I change my Client Code or my Contract Number for my Carrier?

When my shipment will be effectively registered and therefore invoiced by the Carrier?

Is VAT included in the Shipping Rates shown?

How can I manage DHL Express Returns?

Can I use UPS to ship to a P.O. Box?

Is my API connection for SwissPost valid both for parcels and letters?

Where can I find my Royal Mail Manifest?

Can I set my own Carrier's rates?

Here's how to solve Tracking Issues with Parcelforce

Why do orders shipped with Parcelforce show no shipping updates?

Here's how to update your orders' status inside Prestashop

How to update Prestashop orders' status using ShippyPro Track and Trace

Carriers

Here's how you can view a draft of your Return Rules

Can I preview my Return Rule?

Can I translate my Return Reasons? 🌐

Learn how to filter, edit or delete your Return Rules

Can I edit or delete my Return Rules? ✏️

How will my customers receive the Return Label?

Easy Return

Is it possible to test ShippyPro APIs for free?

Can I add a surcharge to my shipments via API?

Here's how you can test our plans for free

How does the free trial work

Why my UploadPaperlessDocumentation API call didn't attach to my label?

Integrations and API

How many e-mail addresses can I link to my ShippyPro account?

What can I do if I can't access Support Chat?

Too many login attempts, how long do I have to wait to try again?

How can I switch platform language?

Here's how to reset your password in a few steps

Forgot your password?

Can I choose my currency?

Can I add multiple users to have access to my Account?

Can I cancel my Account at any time?

Have you tried creating a profile but you received the error: "You are not authorized to perform this action"? Here's how to fix this issue!