FAQs

How to get in touch with ShippyPro Support Team

Written by Support Team
Updated over a week ago

How ShippyPro Routing Optimizer works

Written by Support Team
Updated over a week ago

How to add Postal Codes in bulk for your Shipping Rules?

Create a line of zip codes separated by comma with an TEXTJOIN Excel formula

Written by Support Team
Updated over a week ago

ShippyPro Glossary

Written by Support Team
Updated over a week ago

How can I automatically attach my Marketplace's notes to my shipments?

Written by Support Team
Updated over a week ago

How often are orders imported from marketplaces?

Written by Support Team
Updated over a week ago

There's a red exclamation mark (❗️) under "Items" in To Ship page. What does it mean?

Written by Support Team
Updated over a week ago

Why my orders with the same ID are not imported on ShippyPro?

Written by Support Team
Updated over a week ago

How to filter your orders from To Ship section

Here's how to filter your orders before shipping them from To Ship page

Written by Support Team
Updated over a week ago

Can I use multiple filters at the same time?

Written by Support Team
Updated over a week ago

How to Merge or delete more orders from To Ship page

Here's how to merge orders before shipping your labels

Written by Support Team
Updated over a week ago

Can I split orders with Shopify?

Written by Support Team
Updated over a week ago

Why my To Ship page is so slow?

Written by Support Team
Updated over a week ago

Why won't Product Images or Order Details be imported into ShippyPro?

Written by Support Team
Updated over a week ago

Why my Shopify orders don't contain Shipping Information?

Written by Support Team
Updated over a week ago

How can I add multiple parcels to my Shipments?

Written by Support Team
Updated over a week ago

How to manage Cash On Delivery before and after shipping your orders

Here's how to edit COD value or delete it.

Written by Support Team
Updated over a week ago

Why my carriers’ rates are zero?

Written by Support Team
Updated over a week ago

Why Canary Islands are not recognized as Spanish nation?

Written by Support Team
Updated over a week ago

Why my Amazon orders aren't imported?

Don't panic! Here some useful tips to help you solve the issue

Written by Support Team
Updated over a week ago

Is there a maximum date for my Magento orders to be imported?

Written by Support Team
Updated over a week ago

Why images are not imported from ManoMano?

Written by Support Team
Updated over a week ago

Why can't I see my Carriers during Shipment Creation?

Written by Support Team
Updated over a week ago

How can I send a note to the Carrier?

Written by Support Team
Updated over a week ago

I accidentally cancelled an eBay order from To Ship page. How can I retrieve it?

Here's how to retrieve an eBay order you deleted by mistake

Written by Support Team
Updated over a week ago

Why the platform sometimes is so slow?

Written by Support Team
Updated over a week ago

How to ship orders to a Packstation with DHL Parcel

Here's how to set the address to ship orders to a Packstation

Written by Support Team
Updated over a week ago

How can I avoid Customer's Data check?

Written by Support Team
Updated over a week ago

How can I send a copy of the label to my customers?

Written by Support Team
Updated this week

How can I retrieve ShippyPro Order ID?

Written by Support Team
Updated over a week ago

Why do I see the wrong image for my items?

Written by Support Team
Updated over a week ago

Why my Etsy orders haven't been updated?

Written by Support Team
Updated over a week ago

How can I display EDI for my UPS shipments

Written by Support Team
Updated over a week ago

How can I change labels format?

Written by Support Team
Updated over a week ago

Which label format should I choose for my shipments?

Written by Support Team
Updated over a week ago

Why can't I see my UPS notes on the label?

Written by Support Team
Updated over a week ago

How can I print 4 labels on 1 page?

Written by Support Team
Updated over a week ago

How can I cancel my Shipments?

Discover here how you can simply cancel your shipments

Written by Support Team
Updated over a week ago

Why does my Shopify orders are not updated on my Marketplace?

Written by Support Team
Updated over a week ago

Can I change my shippings ordering from Shipping Labels page?

Written by Support Team
Updated over a week ago

Why can't I take my orders back to To Ship?

Written by Support Team
Updated over a week ago

How to set up thermal printer on Windows

Here's how to install QZ Tray software on Windows

Written by Support Team
Updated over a week ago

How to set up thermal printer on Mac

Written by Support Team
Updated over a week ago

Why do I get "Please confirm again the order printing selection from the menu" message?

Written by Support Team
Updated over a week ago

I'm facing some issues with TNT Express label generation, what can I do?

Written by Support Team
Updated over a week ago

Why my orders are not updated on Magento?

Written by Support Team
Updated over a week ago

Are there suggested printers compatible with ShippyPro?

Written by Support Team
Updated over a week ago

Is it possible to know who cancelled my Shipment on ShippyPro?

Written by Support Team
Updated over a week ago

Why can't I see my older orders in Shipping Labels section?

Written by Support Team
Updated over a week ago

Why can't I generate my labels with Cyrillic characters information?

Written by Support Team
Updated over a week ago

Why labels for my Multiple Parcel Shipment don't appear?

Written by Support Team
Updated this week

How can I search my Orders?

Written by Support Team
Updated this week

How can I find Unshipped Orders?

Written by Support Team
Updated this week

Can I hide my Sender Address from my Labels?

Written by Support Team
Updated this week

"Your orders page contains more than 2500 orders, please archive the orders" What does it mean?

Learn how to manage the yellow warning you receive in Shipping Labels

Written by Support Team
Updated this week

I deleted an order by mistake. Can I ship it again?

Written by Support Team
Updated this week

I can't find an order that has already been shipped. What can I do?

Here's what to do if you can't find an order that you already shipped

Written by Support Team
Updated this week

How to change carrier service if you have already created the label

Here's how to ship an order with a different carrier service

Written by Support Team
Updated this week

How to re-elaborate a Shipment

Written by Support Team
Updated this week

I've archived an order by mistake, where can I find it and how can I unarchive it?

Here's how to retrieve an archived order and unarchive it

Written by Support Team
Updated this week

Why my orders are not shown in Archived Orders?

Written by Support Team
Updated this week

Can I add some information on my Shipping Labels?

Learn how you can add the order description, order number, SKU and some other information on your labels.

Written by Support Team
Updated over a week ago

How to edit an Invoice after you created it in ShippyPro

Here's how you can edit your invoices inside ShippyPro

Written by Support Team
Updated over a week ago

How can I change my company invoice data?

Written by Support Team
Updated over a week ago

How can I delete a Pickup?

Written by Support Team
Updated over a week ago

How can I send email notifications with my email address instead of [email protected]?

Written by Support Team
Updated over a week ago

How can I hide delivery estimated date from my Tracking Page?

Discover here how to hide or edit shipments delivery date

Written by Support Team
Updated over a week ago

Can I send a text message directly to my Customer through ShippyPro?

Written by Support Team
Updated over a week ago

What does Assistance on Shipment on my Tracking Page mean?

Written by Support Team
Updated over a week ago

Why can't I connect Gmail Plugin?

Written by Support Team
Updated over a week ago

Why my DHL Parcel shipments are no longer tracked?

Written by Support Team
Updated over a week ago

Why do I have two identical DHL Parcel Tracking Code?

Written by Support Team
Updated over a week ago

Is there a Setup Fee?

Written by Support Team
Updated over a week ago

Will I be charged automatically?

Written by Support Team
Updated over a week ago

What if I run out of orders?

Here's how you can upgrade your plan if you run out of orders

Written by Support Team
Updated over a week ago

Where can I check the number of Shipments left in my Plan?

Written by Support Team
Updated over a week ago

Can I test Fast Growing or Professional functionalities for free?

Written by Support Team
Updated over a week ago

I requested a Plan Free Trial, are my remaining paid shipments valid?

Written by Support Team
Updated over a week ago

I subscribed to a Fast Growing annual plan but I'd like to upgrade it to Professional.

Here's how you can upgrade your plan directly from ShippyPro

Written by Support Team
Updated over a week ago

Can I only pay my Plan through Shopify after having connected it?

Written by Support Team
Updated over a week ago

What counts as a Shipment?

Written by Support Team
Updated over a week ago

Why am I not able to pay through Shopify?

Written by Support Team
Updated over a week ago

Have you made a purchase on Shopify by mistake?

Written by Support Team
Updated over a week ago

If I subscribe to an annual plan but I exceed the number of orders per month. What should I do?

Written by Support Team
Updated over a week ago

I subscribed to a Professional annual plan but I'd like to go back to Fast Growing.

Written by Support Team
Updated over a week ago

Where can I find my Payment's Invoices?

Here where you can find your Invoices of Payment

Written by Support Team
Updated over a week ago

How to add tracking number to your WooCommerce shipments

Written by Support Team
Updated over a week ago

Why my WooCommerce orders are not updated on the Marketplace?

Written by Support Team
Updated over a week ago

Why my WooCommerce orders have a different ID than the ones present in ShippyPro?

Written by Support Team
Updated over a week ago

Why do I see the same picture for two different Amazon orders?

Written by Support Team
Updated over a week ago

Can I replace my Magento API Key without creating a new connection?

Written by Support Team
Updated over a week ago

How to update your Marketplaces automatically or manually

Learn how you can update your marketplaces automatically or manually

Written by Support Team
Updated over a week ago

How can I change location for my Shopify connection?

Written by Support Team
Updated over a week ago

Can I add a surcharge on Woocommerce Live Shipping Rates?

Written by Support Team
Updated over a week ago

Can I decide to import orders of specific Countries from my Marketplace?

Written by Support Team
Updated over a week ago

What can I do if I can't find my Marketplace or my Carrier among ShippyPro's integrations?

Written by Support Team
Updated over a week ago

Can I add another store of the same marketplace or Sales Channel?

Learn how you can add more connections of the same Marketplace

Written by Support Team
Updated over a week ago

I'm not able to connect Shopify, what can I do?

Written by Support Team
Updated over a week ago

Why my Shopify orders updates are not applied on ShippyPro?

Written by Support Team
Updated over a week ago

Why aren't my Shopify fulfilled orders imported on ShippyPro?

Written by Support Team
Updated over a week ago

Can I set more than one Rule for each Marketplace?

Written by Support Team
Updated over a week ago

The connection with Amazon failed. Why can't I connect it?

Written by Support Team
Updated over a week ago

I've connected Prestashop but my orders are still not imported

ShippyPro won't import my Prestashop orders. What can I do?

Written by Support Team
Updated over a week ago

The connection with Magento 2 failed. Why can't I connect it?

Written by Support Team
Updated over a week ago

Why aren’t my orders imported into ShippyPro yet?

Here are all the steps to verify that your marketplaces are correctly connected

Written by Support Team
Updated over a week ago

I've just connected eBay to ShippyPro but my orders have been imported without product images.

Here's how to import your eBay orders with product images again

Written by Support Team
Updated over a week ago

I renewed my eBay Token but some orders haven't been imported into ShippyPro

Here's how you can retrieve your orders in a few steps

Written by Support Team
Updated over a week ago

Why my TradeGecko orders are not imported on ShippyPro?

Don't panic! Here some useful tips to help you solve the issue

Written by Support Team
Updated over a week ago

How to ship to UK with GLS Spain

Written by Support Team
Updated over a week ago

How can I change my DPD HU label format?

Written by Support Team
Updated over a week ago

How can we request a ZPL label for DPD Slovenia?

Written by Support Team
Updated over a week ago

How can I display a specific service of my Carrier at Checkout?

Written by Support Team
Updated over a week ago

How can I change my Client Code or my Contract Number for my Carrier?

Written by Support Team
Updated over a week ago

When my shipment will be effectively registered and therefore invoiced by the Carrier?

Written by Support Team
Updated over a week ago

Is VAT included in the Shipping Rates shown?

Written by Support Team
Updated over a week ago

How can I manage DHL Express Returns?

Written by Support Team
Updated over a week ago

Can I use UPS to ship to a P.O. Box?

Written by Support Team
Updated over a week ago

Is my API connection for SwissPost valid both for parcels and letters?

Written by Support Team
Updated over a week ago

Where can I find my RoyalMail Manifest?

Written by Support Team
Updated over a week ago

Can I set my own Carrier's rates?

Written by Support Team
Updated over a week ago

Why do orders shipped with Parcelforce show no shipping updates?

Here's how to solve Tracking Issues with Parcelforce

Written by Support Team
Updated over a week ago

How to update Prestashop orders' status using ShippyPro Track and Trace

Here's how to update your orders' status inside Prestashop

Written by Support Team
Updated over a week ago

Can I preview my Return Rule?

Here's how you can view a draft of your Return Rules

Written by Support Team
Updated over a week ago

Can I translate my Return Reasons? 🌐

Written by Support Team
Updated over a week ago

Can I edit or delete my Return Rules? ✏️

Learn how to filter, edit or delete your Return Rules

Written by Support Team
Updated over a week ago

How will my customers receive the Return Label?

Written by Support Team
Updated over a week ago

Is it possible to test ShippyPro APIs for free?

Learn how to use our API Console

Written by Support Team
Updated over a week ago

Can I add a surcharge to my shipments via API?

Written by Support Team
Updated over a week ago

How does Free Trial work

Here's how you can test Fast Growing and Professional plan for free

Written by Support Team
Updated over a week ago

Why my UploadPaperlessDocumentation API call didn't attach to my label?

Written by Support Team
Updated over a week ago

How many e-mail addresses can I link to my ShippyPro account?

Written by Support Team
Updated over a week ago

Too many login attempts, how long do I have to wait to try again?

Written by Support Team
Updated over a week ago

How can I switch platform language?

Written by Support Team
Updated over a week ago

Forgot your password?

Here's how to reset your password in a few steps

Written by Support Team
Updated over a week ago

Can I choose my currency?

Written by Support Team
Updated over a week ago

Can I add multiple users to have access to my Account?

Written by Support Team
Updated over a week ago

Can I cancel my Account at any time?

Written by Support Team
Updated over a week ago

I received an error while subscribing

Have you tried creating a profile but you received the error: "You are not authorized to perform this action"? Here's how to fix this issue!

Written by Support Team
Updated over a week ago

Are alphabets different from latin supported on ShippyPro?

Written by Support Team
Updated over a week ago

Where can I find ShippyPro Changelog?

Written by Support Team
Updated over a week ago

How can I disable notifications to my PC or MAC?

Written by Support Team
Updated over a week ago

What can I do If I've forgotten my Page Permissions Password?

Written by Support Team
Updated over a week ago