A list of the most commonly asked questions by ShippyPro customers
Amazon is not importing orders to ShippyPro. I can't ship orders with Amazon AMF. Why?
How does Share your idea section work?
How to get in touch with ShippyPro Support Team
How ShippyPro Routing Optimizer works
How can I ship to countries without ZIP Code?
Can I automatically import the weight and measurements from my Marketplaces?
How to add Postal Codes in bulk for your Shipping Rules?
How can I automatically attach my Marketplace's notes to my shipments?
How often are orders imported from marketplaces?
There's a red exclamation mark (❗️) under "Items" in To Ship page. What does it mean?
Why my orders with the same ID are not imported on ShippyPro?
How to filter your orders from To Ship section
Can I use multiple filters at the same time?
How to Merge or delete more orders from To Ship page
Can I split orders with Shopify?
Why my To Ship page is so slow or tends to crash?
Why won't Product Images or Order Details be imported into ShippyPro?
Why my orders don't contain Shipping Information?
How can I add multiple parcels to my Shipments?
Why my carriers’ rates are zero?
Why Canary Islands are not recognized as Spanish nation?
Why my Amazon orders aren't imported?
Is there a maximum date for my Magento orders to be imported?
Why images are not imported from ManoMano?
Why can't I see my Carriers during Shipment Creation?
How can I send a note to the Carrier?
I accidentally cancelled an eBay order from To Ship page. How can I retrieve it?
Why the platform sometimes is so slow?
How to ship orders to a Packstation with DHL Parcel
How can I avoid Customer's Data check?
How can I send a copy of the label to my customers?
How can I retrieve ShippyPro Order ID?
Why do I see the wrong image for my items?
Why my Etsy orders haven't been updated?
How can I display EDI for my UPS shipments
How can I change labels format?
Which label format should I choose for my shipments?
Why can't I see my UPS notes on the label?
How can I print 4 labels on 1 page?
How can I cancel my Shipments?
Why my Shopify orders are not updated on my Marketplace?
Can I change my shippings ordering from Shipping Labels page?
Why can't I take my orders back to To Ship?
How to set up thermal printer on Windows
How to set up thermal printer on Mac
Why do I get "Please confirm again the order printing selection from the menu" message?
I'm facing some issues with TNT Express label generation, what can I do?
Why my orders are not updated on Magento?
Are there suggested printers compatible with ShippyPro?
Is it possible to know who cancelled my Shipment on ShippyPro?
Why can't I see my older orders in Shipping Labels section?
Why can't I generate my labels with Cyrillic characters information?
Why labels for my Multiple Parcel Shipment don't appear?
How can I search my Orders?
How can I find Unshipped Orders?
Can I hide my Sender Address from my Labels?
"Your orders page contains more than 2500 orders, please archive the orders" What does it mean?
I deleted an order by mistake. Can I ship it again?
I can't find an order that has already been shipped. What can I do?
How to change Carrier service if you have already created the label
How to re-elaborate a Shipment
I've archived an order by mistake, where can I find it and how can I unarchive it?
Why my orders are not shown in Archived Orders?
Can I add some information on my Shipping Labels?
How can I send email notifications with my email address instead of [email protected]?
How can I hide delivery estimated date from my Tracking Page?
Can I send a text message directly to my Customer through ShippyPro?
What does Assistance on Shipment on my Tracking Page mean?
Why can't I connect Gmail Plugin?
Why my DHL Parcel shipments are no longer tracked?
Why do I have two identical DHL Parcel Tracking Code?
How to add tracking number to your WooCommerce shipments
Why my WooCommerce orders are not updated on the Marketplace?
Why my WooCommerce orders have a different ID than the ones present in ShippyPro?
Why do I see the same picture for two different Amazon orders?
Can I replace my Magento API Key without creating a new connection?
How to update your Marketplaces automatically or manually
How can I change location for my Shopify connection?
Can I add a surcharge on Woocommerce Live Shipping Rates?
Can I decide to import orders of specific Countries from my Marketplace?
What can I do if I can't find my Marketplace or my Carrier among ShippyPro's integrations?
Can I add another store of the same marketplace or Sales Channel?
I'm not able to connect Shopify, what can I do?
Why are my order edits not applied on ShippyPro?
Why aren't my Shopify fulfilled orders imported on ShippyPro?
Can I set more than one Rule for each Marketplace?
The connection with Amazon failed. Why can't I connect it?
I've connected Prestashop but my orders are still not imported
The connection with Magento 2 failed. Why can't I connect it?
Why aren’t my orders imported into ShippyPro yet?
I've just connected eBay to ShippyPro but my orders have been imported without product images.
I renewed my eBay Token but some orders haven't been imported into ShippyPro
Why my TradeGecko orders are not imported on ShippyPro?
I’m having trouble connecting MyDHL following the guide
How to ship to UK with GLS Spain
How can I change my DPD HU label format?
How can we request a ZPL label for DPD Slovenia?
How can I display a specific service of my Carrier at Checkout?
How can I change my Client Code or my Contract Number for my Carrier?
When my shipment will be effectively registered and therefore invoiced by the Carrier?
Is VAT included in the Shipping Rates shown?
How can I manage DHL Express Returns?
Can I use UPS to ship to a P.O. Box?
Is my API connection for SwissPost valid both for parcels and letters?
Where can I find my Royal Mail Manifest?
Can I set my own Carrier's rates?
Why do orders shipped with Parcelforce show no shipping updates?
How to update Prestashop orders' status using ShippyPro Track and Trace
How many e-mail addresses can I link to my ShippyPro account?
What can I do if I can't access Support Chat?
Too many login attempts, how long do I have to wait to try again?
How can I switch platform language?
Forgot your password?
Can I choose my currency?
Can I add multiple users to have access to my Account?
Can I cancel my Account at any time?
I received an error while subscribing
Are alphabets different from latin supported on ShippyPro?
Where can I find ShippyPro Changelog?
How can I disable notifications to my PC or MAC?
What can I do If I've forgotten my Page Permissions Password?