A list of the most commonly asked questions by ShippyPro customers

139 articles
Amazon is not importing orders to ShippyPro. I can't ship orders with Amazon AMF. Why?
How does Share your idea section work?
How to get in touch with ShippyPro Support Team

How can I send a copy of the label to my customers?
How can I retrieve ShippyPro Order ID?
Why do I see the wrong image for my items?
Why my Etsy orders haven't been updated?
How can I display EDI for my UPS shipments
How can I change labels format?
Which label format should I choose for my shipments?
Why can't I see my UPS notes on the label?
How can I print 4 labels on 1 page?
How can I cancel my Shipments?
Why my Shopify orders are not updated on my Marketplace?
Can I change my shippings ordering from Shipping Labels page?
Why can't I take my orders back to To Ship?
How to set up thermal printer on Windows
How to set up thermal printer on Mac
Why do I get "Please confirm again the order printing selection from the menu" message?
I'm facing some issues with TNT Express label generation, what can I do?
Why my orders are not updated on Magento?
Are there suggested printers compatible with ShippyPro?
Is it possible to know who cancelled my Shipment on ShippyPro?
Why can't I see my older orders in Shipping Labels section?
Why can't I generate my labels with Cyrillic characters information?
Why labels for my Multiple Parcel Shipment don't appear?
How can I search my Orders?
How can I find Unshipped Orders?
Can I hide my Sender Address from my Labels?
"Your orders page contains more than 2500 orders, please archive the orders" What does it mean?
I deleted an order by mistake. Can I ship it again?
I can't find an order that has already been shipped. What can I do?
How to change Carrier service if you have already created the label
How to re-elaborate a Shipment
I've archived an order by mistake, where can I find it and how can I unarchive it?
Why my orders are not shown in Archived Orders?
Can I add some information on my Shipping Labels?