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FAQs
FAQs
A list of the most commonly asked questions by ShippyPro customers
138 articles in this collection
Written by
Support Team
Amazon is not importing orders to ShippyPro. I can't ship orders with Amazon AMF. Why?
Written by
Support Team
Updated over a week ago
How does Share your idea section work?
Written by
Support Team
Updated over a week ago
How to get in touch with ShippyPro Support Team
Written by
Support Team
Updated over a week ago
To Ship
How can I ship to countries without ZIP Code?
Written by
Support Team
Updated over a week ago
How ShippyPro Routing Optimizer works
Written by
Support Team
Updated over a week ago
How to add Postal Codes in bulk for your Shipping Rules?
Create a line of zip codes separated by comma with an TEXTJOIN Excel formula
Written by
Support Team
Updated over a week ago
ShippyPro Glossary
Written by
Support Team
Updated over a week ago
How can I automatically attach my Marketplace's notes to my shipments?
Written by
Support Team
Updated over a week ago
How often are orders imported from marketplaces?
Written by
Support Team
Updated over a week ago
There's a red exclamation mark (❗️) under "Items" in To Ship page. What does it mean?
Written by
Support Team
Updated over a week ago
Why my orders with the same ID are not imported on ShippyPro?
Written by
Support Team
Updated over a week ago
How to filter your orders from To Ship section
Here's how to filter your orders before shipping them from To Ship page
Written by
Support Team
Updated over a week ago
Can I use multiple filters at the same time?
Written by
Support Team
Updated over a week ago
How to Merge or delete more orders from To Ship page
Here's how to merge orders before shipping your labels
Written by
Support Team
Updated over a week ago
Can I split orders with Shopify?
Written by
Support Team
Updated over a week ago
Why my To Ship page is so slow or tends to crash?
Written by
Support Team
Updated over a week ago
Why won't Product Images or Order Details be imported into ShippyPro?
Written by
Support Team
Updated over a week ago
Why my orders don't contain Shipping Information?
Written by
Support Team
Updated over a week ago
How can I add multiple parcels to my Shipments?
Written by
Support Team
Updated over a week ago
Why my carriers’ rates are zero?
Written by
Support Team
Updated over a week ago
Why Canary Islands are not recognized as Spanish nation?
Written by
Support Team
Updated over a week ago
Why my Amazon orders aren't imported?
Don't panic! Here some useful tips to help you solve the issue
Written by
Support Team
Updated over a week ago
Is there a maximum date for my Magento orders to be imported?
Written by
Support Team
Updated over a week ago
Why images are not imported from ManoMano?
Written by
Support Team
Updated over a week ago
Why can't I see my Carriers during Shipment Creation?
Written by
Support Team
Updated over a week ago
How can I send a note to the Carrier?
Written by
Support Team
Updated over a week ago
I accidentally cancelled an eBay order from To Ship page. How can I retrieve it?
Here's how to retrieve an eBay order you deleted by mistake
Written by
Support Team
Updated over a week ago
Why the platform sometimes is so slow?
Written by
Support Team
Updated over a week ago
How to ship orders to a Packstation with DHL Parcel
Here's how to set the address to ship orders to a Packstation
Written by
Support Team
Updated over a week ago
How can I avoid Customer's Data check?
Written by
Support Team
Updated over a week ago
Shipping Labels
How can I send a copy of the label to my customers?
Written by
Support Team
Updated over a week ago
How can I retrieve ShippyPro Order ID?
Written by
Support Team
Updated over a week ago
Why do I see the wrong image for my items?
Written by
Support Team
Updated over a week ago
Why my Etsy orders haven't been updated?
Written by
Support Team
Updated over a week ago
How can I display EDI for my UPS shipments
Written by
Support Team
Updated over a week ago
How can I change labels format?
Written by
Support Team
Updated over a week ago
Which label format should I choose for my shipments?
Written by
Support Team
Updated over a week ago
Why can't I see my UPS notes on the label?
Written by
Support Team
Updated over a week ago
How can I print 4 labels on 1 page?
Written by
Support Team
Updated over a week ago
How can I cancel my Shipments?
Discover here how you can simply cancel your shipments
Written by
Support Team
Updated over a week ago
Why my Shopify orders are not updated on my Marketplace?
Written by
Support Team
Updated over a week ago
Can I change my shippings ordering from Shipping Labels page?
Written by
Support Team
Updated over a week ago
Why can't I take my orders back to To Ship?
Written by
Support Team
Updated over a week ago
How to set up thermal printer on Windows
Here's how to install QZ Tray software on Windows
Written by
Support Team
Updated over a week ago
How to set up thermal printer on Mac
Written by
Support Team
Updated over a week ago
Why do I get "Please confirm again the order printing selection from the menu" message?
Written by
Support Team
Updated over a week ago
I'm facing some issues with TNT Express label generation, what can I do?
Written by
Support Team
Updated over a week ago
Why my orders are not updated on Magento?
Written by
Support Team
Updated over a week ago
Are there suggested printers compatible with ShippyPro?
Written by
Support Team
Updated over a week ago
Is it possible to know who cancelled my Shipment on ShippyPro?
Written by
Support Team
Updated over a week ago
Why can't I see my older orders in Shipping Labels section?
Written by
Support Team
Updated over a week ago
Why can't I generate my labels with Cyrillic characters information?
Written by
Support Team
Updated over a week ago
Why labels for my Multiple Parcel Shipment don't appear?
Written by
Support Team
Updated over a week ago
How can I search my Orders?
Written by
Support Team
Updated over a week ago
How can I find Unshipped Orders?
Written by
Support Team
Updated over a week ago
Can I hide my Sender Address from my Labels?
Written by
Support Team
Updated over a week ago
"Your orders page contains more than 2500 orders, please archive the orders" What does it mean?
Learn how to manage the yellow warning you receive in Shipping Labels
Written by
Support Team
Updated over a week ago
I deleted an order by mistake. Can I ship it again?
Written by
Support Team
Updated over a week ago
I can't find an order that has already been shipped. What can I do?
Here's what to do if you can't find an order that you already shipped
Written by
Support Team
Updated over a week ago
How to change Carrier service if you have already created the label
Here's how to ship an order with a different Carrier service
Written by
Support Team
Updated over a week ago
How to re-elaborate a Shipment
Written by
Support Team
Updated over a week ago
I've archived an order by mistake, where can I find it and how can I unarchive it?
Here's how to retrieve an archived order and unarchive it
Written by
Support Team
Updated over a week ago
Why my orders are not shown in Archived Orders?
Written by
Support Team
Updated over a week ago
Can I add some information on my Shipping Labels?
Learn how you can add the order description, order number, SKU and some other information on your labels.
Written by
Support Team
Updated over a week ago
Invoice Manager
How to edit an Invoice after you created it in ShippyPro
Here's how you can edit your invoices inside ShippyPro
Written by
Support Team
Updated over a week ago
How can I change my company invoice data?
Written by
Support Team
Updated over a week ago
Pickup Manager
How can I delete a Pickup?
Written by
Support Team
Updated over a week ago
Track and Trace
How can I send email notifications with my email address instead of
[email protected]
?
Written by
Support Team
Updated over a week ago
How can I hide delivery estimated date from my Tracking Page?
Discover here how to hide or edit shipments delivery date
Written by
Support Team
Updated over a week ago
Can I send a text message directly to my Customer through ShippyPro?
Written by
Support Team
Updated over a week ago
What does Assistance on Shipment on my Tracking Page mean?
Written by
Support Team
Updated over a week ago
Why can't I connect Gmail Plugin?
Written by
Support Team
Updated over a week ago
Why my DHL Parcel shipments are no longer tracked?
Written by
Support Team
Updated over a week ago
Why do I have two identical DHL Parcel Tracking Code?
Written by
Support Team
Updated over a week ago
Payments and Plans
ShippyPro Privacy Policy and Terms & Conditions
Written by
Support Team
Updated over a week ago
Is there a Setup Fee?
Written by
Support Team
Updated over a week ago
Can I only pay my Plan through Shopify after having connected it?
Written by
Support Team
Updated over a week ago
What counts as a Shipment?
Written by
Support Team
Updated over a week ago
Why am I not able to pay through Shopify?
Written by
Support Team
Updated over a week ago
Have you made a purchase on Shopify by mistake?
Written by
Support Team
Updated over a week ago
Marketplaces
How to add tracking number to your WooCommerce shipments
Written by
Support Team
Updated over a week ago
Why my WooCommerce orders are not updated on the Marketplace?
Written by
Support Team
Updated over a week ago
Why my WooCommerce orders have a different ID than the ones present in ShippyPro?
Written by
Support Team
Updated over a week ago
Why do I see the same picture for two different Amazon orders?
Written by
Support Team
Updated over a week ago
Can I replace my Magento API Key without creating a new connection?
Written by
Support Team
Updated over a week ago
How to update your Marketplaces automatically or manually
Learn how you can update your marketplaces automatically or manually
Written by
Support Team
Updated over a week ago
How can I change location for my Shopify connection?
Written by
Support Team
Updated over a week ago
Can I add a surcharge on Woocommerce Live Shipping Rates?
Written by
Support Team
Updated over a week ago
Can I decide to import orders of specific Countries from my Marketplace?
Written by
Support Team
Updated over a week ago
What can I do if I can't find my Marketplace or my Carrier among ShippyPro's integrations?
Written by
Support Team
Updated over a week ago
Can I add another store of the same marketplace or Sales Channel?
Learn how you can add more connections of the same Marketplace
Written by
Support Team
Updated over a week ago
I'm not able to connect Shopify, what can I do?
Written by
Support Team
Updated over a week ago
Why my Shopify orders updates are not applied on ShippyPro?
Written by
Support Team
Updated over a week ago
Why aren't my Shopify fulfilled orders imported on ShippyPro?
Written by
Support Team
Updated over a week ago
Can I set more than one Rule for each Marketplace?
Written by
Support Team
Updated over a week ago
The connection with Amazon failed. Why can't I connect it?
Written by
Support Team
Updated over a week ago
I've connected Prestashop but my orders are still not imported
ShippyPro won't import my Prestashop orders. What can I do?
Written by
Support Team
Updated over a week ago
The connection with Magento 2 failed. Why can't I connect it?
Written by
Support Team
Updated over a week ago
Why aren’t my orders imported into ShippyPro yet?
Here are all the steps to verify that your marketplaces are correctly connected
Written by
Support Team
Updated over a week ago
I've just connected eBay to ShippyPro but my orders have been imported without product images.
Here's how to import your eBay orders with product images again
Written by
Support Team
Updated over a week ago
I renewed my eBay Token but some orders haven't been imported into ShippyPro
Here's how you can retrieve your orders in a few steps
Written by
Support Team
Updated over a week ago
Why my TradeGecko orders are not imported on ShippyPro?
Don't panic! Here some useful tips to help you solve the issue
Written by
Support Team
Updated over a week ago
Carriers
I’m having trouble connecting MyDHL following the guide
Written by
Support Team
Updated over a week ago
How to ship to UK with GLS Spain
Written by
Support Team
Updated over a week ago
How can I change my DPD HU label format?
Written by
Support Team
Updated over a week ago
How can we request a ZPL label for DPD Slovenia?
Written by
Support Team
Updated over a week ago
How can I display a specific service of my Carrier at Checkout?
Written by
Support Team
Updated over a week ago
How can I change my Client Code or my Contract Number for my Carrier?
Written by
Support Team
Updated over a week ago
When my shipment will be effectively registered and therefore invoiced by the Carrier?
Written by
Support Team
Updated over a week ago
Is VAT included in the Shipping Rates shown?
Written by
Support Team
Updated over a week ago
How can I manage DHL Express Returns?
Written by
Support Team
Updated over a week ago
Can I use UPS to ship to a P.O. Box?
Written by
Support Team
Updated over a week ago
Is my API connection for SwissPost valid both for parcels and letters?
Written by
Support Team
Updated over a week ago
Where can I find my Royal Mail Manifest?
Written by
Support Team
Updated over a week ago
Can I set my own Carrier's rates?
Written by
Support Team
Updated over a week ago
Why do orders shipped with Parcelforce show no shipping updates?
Here's how to solve Tracking Issues with Parcelforce
Written by
Support Team
Updated over a week ago
How to update Prestashop orders' status using ShippyPro Track and Trace
Here's how to update your orders' status inside Prestashop
Written by
Support Team
Updated over a week ago
Easy Return
Can I preview my Return Rule?
Here's how you can view a draft of your Return Rules
Written by
Support Team
Updated over a week ago
Can I translate my Return Reasons? 🌐
Written by
Support Team
Updated over a week ago
Can I edit or delete my Return Rules? ✏️
Learn how to filter, edit or delete your Return Rules
Written by
Support Team
Updated over a week ago
How will my customers receive the Return Label?
Written by
Support Team
Updated over a week ago
Integrations and API
Is it possible to test ShippyPro APIs for free?
Learn how to use our API Console
Written by
Support Team
Updated over a week ago
Can I add a surcharge to my shipments via API?
Written by
Support Team
Updated over a week ago
How does free trial work
Here's how you can test our plans for free
Written by
Support Team
Updated over a week ago
Why my UploadPaperlessDocumentation API call didn't attach to my label?
Written by
Support Team
Updated over a week ago
My Profile
How many e-mail addresses can I link to my ShippyPro account?
Written by
Support Team
Updated over a week ago
What can I do if I can't access Support Chat?
Written by
Support Team
Updated over a week ago
Too many login attempts, how long do I have to wait to try again?
Written by
Support Team
Updated over a week ago
How can I switch platform language?
Written by
Support Team
Updated over a week ago
Forgot your password?
Here's how to reset your password in a few steps
Written by
Support Team
Updated over a week ago
Can I choose my currency?
Written by
Support Team
Updated over a week ago
Can I add multiple users to have access to my Account?
Written by
Support Team
Updated over a week ago
Can I cancel my Account at any time?
Written by
Support Team
Updated over a week ago
I received an error while subscribing
Have you tried creating a profile but you received the error: "You are not authorized to perform this action"? Here's how to fix this issue!
Written by
Support Team
Updated over a week ago
Are alphabets different from latin supported on ShippyPro?
Written by
Support Team
Updated over a week ago
Where can I find ShippyPro Changelog?
Written by
Support Team
Updated over a week ago
How can I disable notifications to my PC or MAC?
Written by
Support Team
Updated over a week ago
What can I do If I've forgotten my Page Permissions Password?
Written by
Support Team
Updated over a week ago