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FAQs
A list of the most commonly asked questions by ShippyPro customers
91 articles
Amazon switch to the new version (v2)
How does Suggest Page work?
How to get in touch with ShippyPro Support Team
How can I ship to countries without ZIP Code?
Can I automatically import the weight and measurements from my Marketplaces?
ShippyPro Glossary
How can I automatically attach my Marketplace's notes to my shipments?
How often are orders imported from marketplaces?
There's a red exclamation mark (❗️) under "Items" in To Ship page. What does it mean?
How to filter your orders
Can I use multiple filters at the same time?
How to merge orders
Why my To Ship page is so slow or tends to crash?
Why won't Product Images or Order Details be imported into ShippyPro?
Why my orders don't contain Shipping Information?
How can I add multiple parcels to my Shipments?
Why Canary Islands are not recognized as Spanish nation?
Why can't I see my Carriers during Shipment Creation?
How can I send a note to the Carrier?
Why the platform is slow?
How can I avoid Customer's Data check?
How can I send a copy of the label to my customers?
How can I retrieve ShippyPro Order ID?
Why do I see the wrong image for my items?
How can I change labels format?
Which label format should I choose for my shipments?
How can I print 4 labels on 1 page?
Can I change my shippings ordering from Shipping Labels page?
Why can't I take my orders back to To Ship?
How to set up thermal printer on Windows
How to set up thermal printer on Mac
Why do I get "Please confirm again the order printing selection from the menu" message?
Are there suggested printers compatible with ShippyPro?
Is it possible to know who cancelled my Shipment on ShippyPro?
Why can't I see my older orders in Shipping Labels section?
Why labels for my Multiple Parcel Shipment don't appear?
How can I search my Orders?
How can I find Unshipped Orders?
Can I hide my Sender Address from my Labels?
"Your orders page contains more than 2500 orders, please archive the orders" What does it mean?
I deleted an order by mistake. Can I ship it again?
I can't find an order that has already been shipped. What can I do?
How to change Carrier service if you have already created the label
How to re-elaborate a Shipment
I've archived an order by mistake, where can I find it and how can I unarchive it?
Why my orders are not shown in Archived Orders?
Can I add some information on my Shipping Labels?
How can I send email notifications with my email address instead of [email protected]?
How can I hide delivery estimated date from my Tracking Page?
Can I send a text message directly to my Customer through ShippyPro?
What does Assistance on Shipment on my Tracking Page mean?
Why can't I connect Gmail Plugin?
Why do I see the same picture for two different Amazon orders?
How to update your Marketplaces automatically or manually
What can I do if I can't find my Marketplace or my Carrier among ShippyPro's integrations?
Why are my order edits not applied on ShippyPro?
How to fix Prestashop import issues
How to fix Magento 2 issues
Why aren’t my orders imported into ShippyPro yet?
How many e-mail addresses can I link to my ShippyPro account?
What can I do if I can't access Support Chat?
Too many login attempts, how long do I have to wait to try again?
Which languages are supported on ShippyPro?
Forgot your password?
Can I choose my currency?
Can I add multiple users to have access to my Account?
How to cancel my Account
I received an error while subscribing
Are alphabets different from latin supported on ShippyPro?
Where can I find ShippyPro Changelog?
How can I disable notifications to my PC or MAC?
What can I do If I've forgotten my Page Permissions Password?