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Amazon is not importing orders to ShippyPro. I can't ship orders with Amazon AMF. Why?
Amazon is not importing orders to ShippyPro. I can't ship orders with Amazon AMF. Why?
Updated over a week ago

On the 1st of August, Amazon shut down all connections for the old version of Amazon FBA, AMF and Amazon Marketplace. If you are still using these connections (the ones without the “v2” suffix) you could receive errors or not see orders imported.

💡 The solution to fix this is to switch to the new version of the connector (AMF v2, FBA v2, Amazon (Marketplace) v2). As of 9th August, this step is mandatory.

Here are the full guides on how to connect them:

Will the orders already imported with the old connection be updated?

No, the old connection is entirely dismissed, so orders imported and shipped with the old connection will not be updated.

The orders already shipped with the old connection are now imported again and they show a spinning hourglass ⏳ on ShippyPro

In this case, you'll need to update the orders manually on Amazon and mark them as shipped. Alternatively, you can delete the already processed shipments (which were created with the old connection) by clicking on the "x" next to the shipped order. In this case, you'll be able to process them and create the labels again once the orders are imported from the new Amazon V2 connection.

I have connected AMFv2 but I cannot ship with my preferred carrier via AMF, what do I have to do?

AMF/FBA: If rates are not shown and the error returned is something like “Terms and conditions not accepted for carrier XYZ”, please be sure that you accepted the API Terms and Conditions on your Amazon Seller Central.

I cannot print my labels with AMFv2 due to incorrect label format, what can I do?

AMF: Amazon returns the wrong label format. We have an open ticket with Amazon and we’re working on an internal patch to overcome this situation.

I cannot receive labels from AMFv2 with Ship API and the error message is: 28585984-95d3-4bdd-a414-eb16663a502b (or similar)

In this case the rates from the carrier are out of date, and the order must be processed again to receive the right shipping rates

Please keep an eye on this article since we're going to update it as soon as we have news from Amazon.

I have successfully connected AMFv2 but I cannot reach the carrier rates section during the shipment creation process. All I can see is the ShippyPro logo spinning.

AMF/FBA: If your carrier rates are not displayed, and all you can see is the ShippyPro logo spinning, please go back to step 1, and check if there are any special characters in the address, name, item description, and any other additional fields. Characters to avoid include: ! " % & / ( )

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