Auto-renew does the work for you.✨ When choosing to pay with a credit card, your Plan will renew automatically each month or year so you won’t have to worry about running out of shipments ever again.

Let’s see how Plan renewals work and take full advantage of all the latest improvements!

Summary:

  1. Choose your Plan

  2. What is Auto-renew and how does it work?

  3. What's changed?

  4. Doubts? Take a look at our FAQs

    1. What if I want to cancel my subscription?

    2. What if I want to upgrade/downgrade my Plan?

    3. What should I do if I run out of shipments?

1. Choose your Plan

As a first thing, please know that when you register in ShippyPro, a Fast Growing Free Trial is automatically enabled in your account for 30 days with a maximum of 30 orders.

During this free trial, you are most welcome to upgrade to Professional Plan - however, the number of orders left as well as the days left in the Plan will remain the same (they won't be reset).

Once your trial period has expired or you have used all shipments, you will be asked to purchase a Plan from Admin > Plans to keep shipping your orders:

By clicking on Choose this Plan, you'll enter the setup page, where you can choose if you'd like to subscribe to an annual or monthly Plan, as well as the average number of orders you ship. ✏️

From the right-hand side of this section, you will be able to calculate the number of your annual shipments by dragging the available slider:


E.g. Number of monthly shipments 4'000 = 48'000 annually


💡 You can subscribe to an Annual Plan to receive a 12% Discount!

2. What is Auto-renew and how does it work?

Auto-renew is the feature that makes your monthly subscription renewal automatic when using a credit card as your chosen payment method so you won’t have to worry about manually inserting your details each time.

Auto-renew can be managed autonomously by going to Admin-> Plans and then clicking on “Subscription Preferences” on the top right corner of your page. All the information relevant to your Plan will be displayed so you are always aware of how many shipments you have left and how to make your renewal process as seamless as possible. ✨

ShippyPro will automatically renew your Plan based on the one you previously selected upon payment:

  • Monthly subscription: The same type of Plan (Fast Growing or Professional) will be selected;

  • Annual subscription: The same type of Plan (Fast Growing or Professional) will be selected.

💡Note: It is by default set to “Active” if you have a Fast Growing or Professional Plan and you have selected a credit card as your payment method.

3. What's new?

Let’s see all the latest improvements that make the renewal process even smoother:

  • Shipment range for next auto-renewal: you can now select the number of shipments that will be auto-renewed (up to 100.000 shipments). By default, the value is set to the last volume of shipments unless you decide to change the amount;

  • Upgrade my shipment volume to the higher one when run out: you can now choose to auto-upgrade the number of shipments in the Plan once the initial amount purchased runs out. The default setting is set to "Active".

4. Doubts? Take a look at our FAQs:

What if I want to cancel my subscription? 📝

Easy peasy! Just click on Cancel my subscription from Admin > Plans and your Plan will not be automatically renewed. You'll be able to manually activate it again from the same section by adding all your Plan and Credit Card details from scratch.

What if I want to upgrade/downgrade my Plan? 🔁

You can upgrade your Plan at any moment from Admin > Plans: to downgrade it click on Cancel my Subscription, it will ask you if you'd like to Downgrade your Plan.

📌 You will receive a single invoice for each new threshold/payment.

What should I do if I run out of shipments? 📦

If you enable the upgrade toggle, described above, the system will automatically purchase the upper volume when you get at 5% shipments left in the current Plan.

This bump won't start a new subscription, but it will retain the current one (i.e. if the Plan expires on the 20th but you run out of shipments on the 1st you'll get bumped to the next shipment volume valid until the 20th).

So, when the plan expires because the expiration date has come, the amount of shipments bumped will be reset and a new plan will start with the amount of shipments selected by you.

eg. if you subscribed to a Fast Growing Plan with 500 orders, you'll switch to a 1000 shipments as soon as you hit the threshold.

📌 To avoid multiple billings or orders, you'll always be able to buy new shipments at every moment.

📌 Please note that it's not possible to enable Auto-renew if you have previously paid by wire transfer. In this case, we suggest you wait for the Plan to expire and purchase it a new one from the platform by entering the credit card - his will automatically activate autorenew!

Discover more about shipping ranges:

Please don't hesitate to reach our Sales Team at [email protected] ✉️ in case of further questions, we'd be happy to help you!

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