Auto-renew does the work for you. ✨ When choosing to pay with a credit card, your Plan will renew automatically each month or year so you won’t have to worry about running out of shipments ever again.

Let’s see how Plan renewals work and take full advantage of all the latest improvements!

Summary:

  1. Choose your Plan

  2. What is Auto-renew and how does it work?

  3. What's changed?

  4. Doubts? Take a look at our FAQs

    1. What if I want to cancel my subscription?

    2. What if I want to upgrade/downgrade my Plan?

    3. What should I do if I run out of shipments?

1. Choose your Plan

As a first thing, please know that when you register in ShippyPro, a Fast Growing Free Trial is automatically enabled in your account for 30 days with a maximum of 30 orders.

During this free trial, you are most welcome to upgrade to Professional Plan - however, the number of orders left as well as the days left in the Plan will remain the same (they won't be reset).

Once your trial period has expired or you have used all shipments, you will be asked to purchase a Plan from Admin > Plans to keep shipping your orders:

By clicking on Choose this Plan, you'll enter the setup page, where you can choose if you'd like to subscribe to an annual or monthly Plan, as well as the average number of orders you ship. ✏️

From the right-hand side of this section, you will be able to calculate the number of your annual shipments by dragging the available slider:


E.g. Number of monthly shipments 4'000 = 48'000 annually


💡 You can subscribe to an Annual Plan to receive a 12% Discount!

2. What is Auto-renew and how does it work?

Auto-renew is the feature that makes your monthly subscription renewal automatic when using a credit card as your chosen payment method so you won’t have to worry about manually inserting your details each time.

Auto-renew can be managed autonomously by going to Admin-> Plans and then clicking on “Subscription Preferences” on the top right corner of your page. All the information relevant to your Plan will be displayed so you are always aware of how many shipments you have left and how to make your renewal process as seamless as possible. ✨

ShippyPro will automatically renew your Plan based on the one you previously selected upon payment:

  • Monthly subscription: The same type of Plan (Fast Growing or Professional) will be selected;

  • Annual subscription: The same type of Plan (Fast Growing or Professional) will be selected.

💡Note: It is by default set to “Active” if you have a Fast Growing or Professional Plan and you have selected a credit card as your payment method.

3. What's new?

Let’s see all the latest improvements that make the renewal process even smoother:

  • The plan will automatically renew whenever the plan expires by date and when you run out of shipments.

  • The plan is completely renewed, for the duration chosen by you and with the number of labels of your choice.

Eg: you have purchased a Professional plan with 2000 shipments on December 1st, on December 15th you run out of shipments.

On that same day, your plan will be automatically renewed for one month more and will include another 2000 shipments. The new plan will then expire on January 15th.

Same rule applies for both annual and biannual plans.

4. Doubts? Take a look at our FAQs:

What if I want to cancel my subscription? 📝

Easy peasy! Just click on Cancel my subscription from Admin > Plans and your Plan will not be automatically renewed. You'll be able to manually activate it again from the same section by adding all your Plan and Credit Card details from scratch.

What if I want to upgrade/downgrade my Plan? 🔁

You can upgrade your Plan at any moment from Admin > Plans: to downgrade it click on Cancel my Subscription, it will ask you if you'd like to Downgrade your Plan.

You'll be able to upgrade your plan again at any moment from Admin > Plans page.

📌 The number of shipments of your new plan will be automatically applied at the moment of the auto-renew without further action required on your side.

What should I do if I run out of shipments? 📦

If you enable the upgrade toggle, described above, the system will automatically purchase the same details in the current Plan once you run out of shipments.

📌 To avoid multiple billings or orders, you'll always be able to buy new shipments at every moment.

📌 Please note that it's not possible to enable Auto-renewal if you have previously paid by wire transfer or through Shopify. In this case, we suggest you wait for the Plan to expire and purchase a new one. If you would like to enable the Auto-renewal you need to pay by a credit card and save the details.

Discover more about shipping ranges:

Please don't hesitate to reach our Sales Team at [email protected] ✉️ in case of further questions, we'd be happy to help you!

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