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How can I renew my Plan?
How can I renew my Plan?

Discover here how your ShippyPro Plan subscription works!

Updated over a week ago

When choosing to pay with a credit card, your Plan will renew automatically each month or year so you won’t have to worry about running out of shipments ever again.

Let’s see how Plan renewals work and take full advantage of all the latest improvements!

Summary:

1. Choose your Plan

As a first thing, please know that when you register in ShippyPro, a Fast Growing Free Trial is automatically enabled in your account.

Once your trial period has expired or you have used all shipments, you will be asked to purchase a Plan from Admin > Plans to keep shipping your orders:

By clicking on Choose this Plan, you'll enter the setup page, where you can choose if you'd like to subscribe to an annual or monthly Plan, as well as the average number of orders you ship. ✏️

From the right-hand side of this section, you will be able to calculate the number of your annual shipments by dragging the available slider:


E.g. Number of monthly shipments 4'000 = 48'000 annually


2. How does the renewal work?

Your ShippyPro subscription renews automatically when using a credit card as your chosen payment method so you won’t have to worry about manually inserting your details each time.

ShippyPro will automatically renew your Plan based on the preference that you set on your plans page, defaulting to the current volume of shipments.

Your plan renews automatically whenever the plan expires by date or when you run out of shipments, maintaining the same duration and the volume of shipments chosen.

Eg: you purchased a Professional plan with 2000 shipments on December 1st, and on December 25th you run out of shipments. On that same day, your plan will be automatically renewed for another month and will reset the available shipments to 2000. The new plan will then expire on January 25th.

📌 The same rule applies to annual and biannual plans.

3. Doubts? Take a look at our FAQs:

What if I want to cancel my subscription? 📝

The cancellation of your Plan is manageable at every moment, as the automatic renewal is only fulfilled when the Plan is expired.

From Admin > Plans section click on Cancel your Subscription: this button will redirect you to a page that summarizes all your account data, then it will be asked if you'd like to leave feedback on your cancellation.

Your plan will automatically be disabled when it expires.

What if I want to upgrade/downgrade my Plan? 🔁

You can upgrade your Plan at any moment from Admin > Plans.

To downgrade it click on Cancel my Subscription, and it will ask you if you'd like to Downgrade your Plan.

NB: you will not see the Downgrade button if you have a Fast Growing plan (minimum purchasable plan) or if you pay via Shopify: in these cases, simply click on 'Cancel my subscription' to deactivate auto-renewal and purchase a new plan type when your current plan expires.

You'll be able to upgrade your plan again at any moment from the Admin > Plans page.

📌 In case of an upgrade/downgrade of a plan the preferred number of shipments will be automatically adjusted based on your plan. You can always change them on your Plans page.

What should I do if I run out of shipments? 📦

The platform will take care of it by renewing your plan automatically, maintaining the same duration and the volume of shipments chosen.

Eg: you purchased a Professional plan with 2000 shipments on December 1st, and on December 25th you run out of shipments. On that same day, your plan will be automatically renewed for another month and will reset the available shipments to 2000. The new plan will then expire on January 25th.

📌 The same rule applies to annual and biannual plans.

Discover more about our plans:

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