It may happen that your order won't be updated directly on your marketplace, the reason for this is actually super simple! 🙌
In case the hourglass over the marketplace keeps remaining, verify the following steps:
Access to the left panel of WooCommerce Dashboard and click on WooCommerce > Settings.
Click on API tab.
Click on Keys/Apps and then click on the existing API Key.
Set the permissions to "Read/Write" and save.
Then try to update the orders again from Shipping Labels section clicking on Action > Update Marketplaces with shipments info:
📌 If you have webhooks configurated on ShippyPro, make sure that theys are abilitated from Integrations > API > Webhooks.
For example, for tracking webhooks, order.updated webhook needs to be active.
📌 In case you are receiving error message ''The HTTP code is 405 Method Not Allowed'' please verify:
- the permissions for the API, it needs to have Read and Write Permissions
- check if you have updated a security plugin that may be blocking the PUT API call
- We suggest you to investigate further with your technicians.