Mondial Relay is the third party courier service leader in Europe, especially in France where it has a wide range of drop off points (Point Relais).

Take full advantage of the extra services offered by the Carrier and discover how you can connect Mondial Relay to ShippyPro.✨

Summary:

Before you start
Connect Mondial Relay to ShippyPro
Troubleshooting & Errors
FAQs

1. Before you start

After you have started your contract with Mondial Relay and you have received your Username (Code Enseigne), Password (Clé Privée) and Customer ID (only for Dual Carrier API), get in contact with your sales advisor to request the activation of API on your credentials.

2. Connect Mondial Relay to ShippyPro

Now that you have all the information you can procede connecting your account:

Go to Carriers > Connection > Mondial Relay Logo.
Insert your Username, Password and Customer ID and relative password (if necessary).
Insert the the Service type selecting the one you are contracted for, if you have multiple active services you will have to establish a connection for each service.

Point Relais Delivery	24R
Point Relais XL Delivery	24L
Point Relais XXL Delivery	24XL
Colis Drive Delivery	DRI
Home Delivery 1 Man	LD1
Home Delivery 2 Man	LDS
Home Delivery 30	HOM
Reverse	LCC

You can now select your Collection Mode (where shipments are picked up):
- CCC (from the Merchant) - not compatible with the LCC delivery type
- CDR (single delivery man pickup at home)
- CDS (special home pickup)
- REL (Point Relais collection) - must be entered in the ColMode field. It is necessary to use the Send to Point Relais carrier option
Choose the Label Type: PDF, PDF 10x15, PDF A5, ZPL, Horizontal A4 PDF with packing slip, Horizontal A4 PDF.
Choose the integration type: Normal API, Dual Carrier API.
Finally, name your connection defining an easy-to-spot label for easy retrieval.

3. Troubleshooting & Errors

TransactionID must be max 15 digits error: in this case the Order ID employed is too long, to solve the issue you can switch to ShippyPro order number from My Profile > Preferences > Order reference printed on the labels:

Error generating labels: Incorrect delivery Point Relais number or the Point Relais is not opened at the moment: to be able to use a Point Relais service it is necessary to select the "Send to Point Relais" Carrier Option as well; thus, check if both options are active. If after this operation the message still shows, contact your Mondial Relay sales advisor and check if the Point Relay ID is still active.

Problème de formatage du XML
Check whether the transaction ID (marketplace order number) contains any special characters such as #, / etc. If that's the case, delete them and try again to create the shipment / shipping label.

Le produit de livraison n'est pas autorisé
Please check whether the service you're trying to use is enabled in your carrier's contract.
Error generating labels: Incorrect phone number
The phone number format is incorrect. Try deleting the prefix (e.g. +33) and confirm again the order.
Le produit Home (HOC) n'accepte pas les points de retrait
Drop off points carrier option cannot be selected with home delivery services
El producto de entrega no se permite
The selected service is not allowed for the combination of country of origin and destination

4. FAQs

I'm facing issues with telephone number format.

Take a look at the table below for reference:

FR	+33
BE (fixes)	+32
BE (portables)	+32
LU	+352
PT	+351
ES (fixes)	+34
ES (portables)	+34
DE	+49
IT	+39
Monaco	+377

Why can't I display my Mondial Relay drop off points?

Please keep in mind that Mondial Relay drop off points are only available for the following countries: France, Belgium, Luxemburg, Spain, Netherland, Austria and Germany.

Please note that ShippyPro will only display drop off points located no more than 10km from the zip code entered into recipient address.

“Error generating labels: Incorrect delivery Point Relais number or the Point Relais is not opened at the moment”