Please be informed that Royal Mail international export services continue to be disrupted following a cyber incident. There is currently a limited service.
For more information please click here.
Let's see how you can connect Royal Mail to ShippyPro in just few steps. 🔍
To connect Royal Mail to ShippyPro you should ask your Royal Mail Account Manager to supply you with:
Royal Mail Account Number - 10 digits, usually starts with 0
Royal Mail OBA registered email
Posting Location Number - 10 digits, usually starts with 9000
Royal Mail Services you want to activate
that afterwards you'll need to send us via chat. 💬
📌Kindly note that all Royal Mail services are GB to GB or GB to EU/ROW, they currently do not support EU to GB.
Here is a non-exhaustive list of delivery modes:
48h = CRL2,
24h = CRL1,
1st Class = BPL1,
2nd Class = BPL2,
Signed 1st Class = BPR1,
Signed 2nd Class = BPR2,
International Standard = OLA,
International Economy = OLS,
International Signed = OSA,
International Tracked = OTA,
International Tracked - Signed = OTC,
Tracked 24 No Signature = TPNN,
Tracked 24 Signature = TPNS,
Tracked 48 No Signature = TPSN,
Tracked 48 Signature = TPSS,
Special Delivery by 1pm = SD1
Tracked Returns 24 = TSN
Tracked Returns 48 = TSS
Once connected, you'll receive our confirmation together with the next steps to follow in order to complete the process.
If you need to add other Royal Mail services after the first connection, you should proceed with making a new Royal Mail connection by clicking on Royal Mail logo then copy and paste the same credentials, and the API data that are present on the original connection (API Access Code, API User ID, API Password).
And don't be confused by this message 👇🏻
This is just a reminder that you should contact us when you're making your first Royal Mail connection. If you've received confirmation from our Support Team that your account has been activated, you can freely proceed with adding new connections! 😉
Please remember to close the shipments every day, excluding weekends and bank holidays. Generally speaking, you should create and close shipments only on the order dispatch date.
Royal Mail performs automatic closure every working day at 8PM UK time (UTC +0), so in case you don't correctly close the open shipments before that time, the Royal Mail manifest won't get automatically generated in your My Manifests section.
Here you can find all details on how to generate the Royal Mail Manifest.
In that case, you will need to reach out to our Support Team so we can provide you with the correct document.
📌 Close API must have 3000 Orders ID maximum for each call, this is also valid for manual shipment closure,
In the connection menu you can display some options, let's take a look at them!
Label Type gives you the possibility you to choose the correct label format for your printer.
Documents lets you indicate that your shipments contain, as you can imagine from the name, some pieces of documentation.
Test Mode if you'd like to make some test shipments.
⚠️ The "Test Mode" option should be flagged only if you have test credentials, not production credentials!
If you want, you can also enter a Custom Label to recognize the connection among all the others.
💡 Kindly note that Royal Mail shipments currently don't provide for tracking information as a standard feature.
📌To Ship with International Standard (International Flat service) you can select the corresponding option Large Letter.
Take a look at this guide to know more about International Services weight & dimensions.
📌Royal Mail SD2 Service can be used for your shipments -if provided by your contract- by selecting Special Delivery 1pm inside Carriers' connection menu.
The service will automatically switch to SD2/SD3 according to Items' value.
📌 Click & Drop service can be used by selecting it among Carrier Options while creating the shipment.