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Why my Shopify orders are not updated on my Marketplace?
Why my Shopify orders are not updated on my Marketplace?
Updated over a week ago

It may have happened that sometimes your orders haven't been updated on the marketplace, the solution might actually be really simple.

1. Note that Shopify can only be updated once - any change done to the order after the first update needs to be registered manually on the marketplace.

2. In case you have multiple Locations, verify from Marketplace > Edit that the Location linked to the orders not updated is correctly selected:

In fact, you need to select the exact location of the orders for them to be updated on the marketplace.

💡 Would you like to edit your Location for your Shopify profile connection? You can change it directly inside Shopify by following this guidelines:

3. Check whether you have some special characters in the Transaction ID, for example ®️. In that case, make sure to delete the special symbols from the Transaction ID directly on Shopify for all your orders.

4. Leave the fulfillment service "manual".

📌 Why do I keep seeing the hourglass over Shopify icon even if I’ve just updated the order?

In this case you can try to update the orders again from Shipping Labels section clicking on Action > Update Marketplaces with shipments info:

If the previous operation was not successful, remember to Refresh the Shopify permissions in the Marketplace > Edit section

📌 What's the Order ID amount limit to be updated per minute?

You can update up to 50 Order ID per minute.

Done! 🎈

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