Let's see how you can connect DHL Parcel to ShippyPro in just few steps. πŸ”

To connect DHL Parcel ask your DHL Parcel Sales Person the DHL Parcel Portal Data requested in Carriers > Connection > Click on DHL Parcel Logo.

πŸ’‘Account number must be a 14 digit value.

Include your Return Account number to create Return Labels and also Bank Data to create COD shipments (you only need to do that in case you're interested in using these features).

πŸ“Œ Note: In order to ship orders to a Packstation with DHL Express, you need to set the address as follows:

Street Line 1: " Packstation " + number
Street Line 2: Postnummer

πŸ“Œ DHL Parcel doesn't support Address 2, therefore civic number needs to be added in Address 1 field.

To enable Tracking ask your DHL Person to activate Tracking API credentials.

Besides the Account Number, you'll also see some further options, let's take a look at them!

  • Service, you can choose between:

Paket International

Paket DE



Paket Connect

  • Label Type gives you the possibility you to choose the correct label format for your printer.

  • International Premium to enable premium service on international shipments.

  • Filial Routing Service: will send a notification in case it is impossible (due to incorrect address) to deliver the parcel. Using this option you will be able to edit it and therefore deliver the order. Without this service, the package will not be delivered and it will be automatically returned to the sender.

  • Print Return Label: If you'd like to print your Return Labels, you'll need to tick this box, this will allow you to create inbound shipments.

As a general guideline, please keep in mind that the service linked to your shipment must match the Country of destination as indicated below:

Paket DE = DE > DE

Europaket = DE > EU

Paket International = DE > Extra UE

πŸ“Œ We now have 2 new Services for Domestic shipments:

Paket Connect / Parcel Connect V55PAK - German Sender + European Destination
WarenPost V62WP - Domestic Shipments

Here some tips to keep in mind:

πŸ“Œ In case you get the following error message:

"statusCode": 118,
"statusText": "Invalid GKP username and\/or password."

you can directly inform your DHL person about that, they'll show you how to change your DHL account access data.

πŸ“Œ Please note that you can connect your DHL Parcel Spain account as DHL Parcel NL.

πŸ“Œ Verify together with the Carrier whether your Account Number is authorized to ship to Germany or other European countries other than Germany.

πŸ“Œ Do you get DHL Parcel - error: Der angegebene service ist nicht bekannt?

In this case turn off the Print return label option inside Carrier's module.

It is very likely that there is a misconfiguration in the DHL account, i.e. the return has not been activated by DHL.

Contact your DHL Sales Person and ask to check and correct the settings in your DHL account.

If you want, you can also enter a Custom Label to recognize the connection among all the others.

Done! πŸŽ‰

πŸ” What's Next?

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