You've just tried shipping one of your orders with UPS but the tariffs shown do not correspond to the negotiated rates from your contract.
What to do now?
Here are some tips that might help! 🔍
1. If you get Error User Id and Shipper Number combination is not qualified to receive negotiated rates, ask UPS to upload your rates via API.
2. Check if you enabled Show tariffs with no VAT option from My Profile > Preferences.
3. Try to disable View Time in Transit rates and enable Use your company as Fixed shipper from Carriers > Connection > Edit.
📌 Kindly note that UPS discounts are not available for Latvia, Estonia, Lithuania, Malta, Cyprus, Croatia, Bulgaria.