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I'm not able to connect Woocommerce, what can I do?
I'm not able to connect Woocommerce, what can I do?
Updated over a week ago

If you're facing some issues during Woocommerce connection, there's nothing to panic about! 🙌

Keep reading these simple tips and tricks to start shipping in nothing flat!

Check API Legacy 🔗

Verify that API Legacy has been enabled from WooCommerce > Settings > Advanced > Legacy API.

📌 Please note that Legacy API option needs to be enabled by an Admin account, speaking of which...

Check if User have Read/Write Permissions ✏️

Verify that the account used for the connection is enabled with Read/Write Permissions, otherwise you won't be able to correctly connect your Marketplace.

Check the Logs related to ShippyPro connection 📄

For this operation you'll need to ask your technician to carry some checks on the log that concerned your attempts of connection, then he/she should be able to identify the issue.

Pages format ⚙️

It's possible that the issue may be laying on your marketplace's pages format. Please note that they should be set up as /product/X.

Same connection for a different ShippyPro account 🔗

If trying to connect your WooCommerce account nothing seems to happen, please check that your WooCommerce account hasn't been already connected to another ShippyPro profile. In that case, delete the previous marketplace and try again.

Here a list of the most common error messages and their resolutions:

Missing parameter app_name

This error appears to advise you that inside the URL it hasn't been included your app_name.

In case of doubts, your technicians will be able to help you with Developers language 👾

The requested URL /wc-auth/v1/authorize was not found on this server.

In this case you need to check that the address of the store included in your WooCommerce profile is correct.

If you carefully followed the steps above you should be now good to go! 🎈

In case nothing of the above seems to work, ask your technician to get in touch with us either via chat or form request from your Support Panel by clicking on the black HELP button in the lower right corner of your account.

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