If you noticed that your orders imported don't show Shipping Information, don't panic! 🙌

You can easily solve this issue, keep reading to know how.

First of all, verify that your orders only present digits, not special characters or symbols (such as -, /, *, !, %).

Otherwise, these symbols won't allow shipping data to be imported.

In this case, fix Orders IDs directly from your marketplace.

If you're using Shopify, you can change it from your Shopify account > Preferences > General Settings > Click on formatting next to Order ID and add a prefix or suffix:

Then make a new Shopify connection.

Then everything should work just fine. ✨


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