Connect eBay to ShippyPro and start taking advantage of one of the most famous and used marketplaces in the world. ✨
⚠️ A quick note before we begin, remember that you can only have the same eBay account on one ShippyPro profile.
This means that if you have already connected your eBay account to one ShippyPro profile, you will not be able to connect it to another at the same time.
1. Connect eBay to ShippyPro
Click on Marketplaces from your ShippyPro profile and click on the eBay logo.
Click on Link my account: eBay to start the connection.
You'll be then redirected to the eBay Login Page.
Add your login credentials and finalize the connection.
By clicking on To Ship, all your unfulfilled orders will be imported and you will be ready to start with ShippyPro.
Please remember that you can have just one connection per profile. This is to say, if you already connected your eBay account to a ShippyPro profile, you won't be able to connect it to a different one at the same time.
2. Additional options
By clicking on Edit from the Marketplaces section you'll have some different options that will help you personalize eBay to use on ShippyPro:
Updated eBay profile
Update my eBay profile with shipped order tracking numbers and mark them as shipped. Enabling this option all your orders will be automatically updated with shipment info.
Import bank transfer orders
ShippyPro imports all your paid orders, by selecting this option also Bank Transfer Orders and not paid yet orders will be imported together with the others.
Insert a custom label to personalize your connection and make it as easy as possible to recognize from others.
Why my orders have been imported without product images?
Discover why your orders have been imported with the wrong image by taking a look at this guide.
Why do I see the wrong image for my items?
In case you have different products, you'd need that each product has a different SKU: otherwise, in case of repeated SKUs and different images, only the first image will be displayed for each one. To sum up, just remind to follow this super understandable rule:
1 SKU = 1 Image.
Why are my eBay orders not being updated on the marketplace all of a sudden?
If the orders are no longer getting correctly transmitted, verify if you recently changed your eBay password. If some modifications have been done to the account credentials, you will need to follow these steps:
Update your eBay Token by following these steps.
Go to Label Creator > Shipping Labels.
Select the orders you want to update and click on Actions > Update marketplaces with shipments info
Are you facing some issues with eBay order importation?
Take a look at how our eBay Importer works by checking this guide.
Make sure that your eBay orders only present digits, special characters, or symbols. Otherwise, these symbols won't allow shipping data to be imported.
In this case, fix Orders IDs from the marketplace.
eBay does not transmit the cancellation of an order via API. Therefore, ShippyPro won't receive the information regarding the order being canceled.
By default, we'll import eBay OrderID, if this is missing the item ID (OrderLineItemID) will be imported instead.