If you're experiencing some issues with your Tracking, don't panic! 🙌
Keep reading to know what may be the reason of the problem. 🔎
Carrier Disconnected
Remember, once you delete your Carrier from Carrier > Connection, all the tracking codes won't be valid anymore.
Credentials are wrong / not updated
In case you made some modifications to your carrier credentials, you need to update them also from Carriers > Edit section in order to receive correctly the tracking updates.
Wait for the next day
Some Carriers will generate a valid Tracking Code only after a certain hour, so wait for the next day to verify it.
Tracking Activation
It's also possible that your Carrier needs a Tracking activation, contact you Carrier's Sales Person to request it.
End of the Day.
Verify to have correctly proceeded with the End of the Day in case you have set it on Manual from Carriers > Connection > Edit.
If your Carrier's icon presents the Green Tick ✅, it means the Carrier received shipment's information.
Once checked all of the above your Tracking should then work just fine! ✨