Have you connected your Amazon marketplace but you still can't import new orders?

Don't worry! Here what you can check to help you solve this issue! ✨
 

📌First of all, verify that your Amazon MWS Auth Token isn't expired. If it's been a year since you connected Amazon for the first time, your Amazon MWS Auth Token must be renewed! 

Discover how to renew it in just few steps.

 
 
📌In case Token Renewal didn't work, try to go to Marketplaces > Amazon > Edit and then click on Connect Amazon, if this message:

Authentication error - Message: Access to Orders.ListOrders is denied

appears, it means that the credentials included during connection to ShippyPro are not correct.

Verify your Amazon Seller Central access info and add them again on ShippyPro.

📌 Make sure that your Amazon orders only present digits, not special characters or symbols.

Otherwise, these symbols won't allow shipping data to be imported.

In this case, fix Orders IDs from the marketplace.


📌 Sometimes the order you're looking for has actually been already shipped.

In order to verify that, access Shipping Labels section and try searching for the order(s) missing through our Global Search button.

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