All Collections
Track and Trace
Why can't I connect Gmail Plugin?
Why can't I connect Gmail Plugin?
Updated over a week ago

⚠️ Kindly note that the Gmail Plugin service is currently under maintenance

If you're facing some issues with Gmail Plugin connection, don't panic! 🙌

Let's see how you can solve them. 🔎

  1. Uninstall ShippyPro App from here

  2. Connect Gmail again on ShippyPro

💡Note: you can only connect one Gmail account per ShippyPro account.

If it still doesn't work:

📌 Remove Google Authorization following this guide and try again the connection.

📌 Try to follow the steps below, indeed Google recently started to block the connection from third-party app without two-factor authentication.

  1. Access your Google Mail account (@gmail or @domain in case you use Gsuite) and follow this guide to configure 2FA : Google Account > Security > 2-Step Verification > Start.

  2. Once activated 2FA on your account, you need to create an App Password: Google Account > Security > "Access to Google" section > App Passwords > login. Select then "Other" inside the list and name it "ShippyPro" before clicking on Generate.

    This action will create a different password from the ones usually employed to be only used inside ShippyPro App > Integrations > Plugins > SMTP.

Done! 🎈

Did this answer your question?