In case you activated ECOM service with GLS, it's important that everything is set up correctly on ShippyPro.
Let's see how! 🔎
Enable Email Notification. ✉️
It goes without saying, if you'd like to send emails to your customers you need to have this feature enabled. Go to Carriers > Connection > GLS > Edit and verify that you checked the following option:
Mail field. 📝
For the emails to be sent it's also necessary that the dedicated field of the order is filled.
Keep in mind that in case the customer disabled Email Notification the address field won't be filled automatically.
💡Note: for Amazon's customers email address is only taken under customer's request.
💬 Write us on our Live Chat to help you activate Amazon's Email Notification!